Nic Brough -Adaptavist- Expert

You say your licence is valid until February, but is that what your Jira system says? Have you applied the licence key to your system? Go to Jira -> Admin -> manage applications, and check what the end date under the licence key for JSM says. I suspect you'll find it still has an old date on it, in which case, you'll need…

Ok, have you made the board available everyone as well as the filter? Does the filter given return all the issues you expect to see in the issue navigator? (Ignore the board for now, we need to check that the filter is working) If the filter is working right, then we need to look at the board settings. The most important…

Hi Shivani, In a JWM project board, the columns are determined by the workflow(s) you have set for the issues. To delete or merge two columns, move all the issues from the column you want rid of into the status that the column you want to keep represents, and then remove the unwanted status from the workflow.

I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software. I am afraid you have no choice but to manually plough through the data and manually remove it. Nuking the whole lot is probably not going to be a good option, but it might…

Hi Rashi, I am sorry that the answer you got before was useless - it was generated by an AI that has no understanding of your question or Atlassian software. No, there is no way to limit application links to different projects. Application links are global objects that all projects have access to. But application links are…

Welcome to the Atlassian Community! Jira does not track "card has been read" - it's too complex a question. Is a card read because it is viewed in the issue view? Appears on a board that someone has visited? Appears in a search? Appears in a gadget on a dashboard? Is seen in a report? There are a couple of apps that bodge…

"Resolved" and "Resolution" are system fields, "resolved by" is not. There's a write up of how Resolution works at https://community.atlassian.com/t5/Jira-Content-Archive-questions/Created-Vs-Resolved-Chart-not-capturing-Resolved-issues/qaq-p/1568658? but it does not mention "Resolved". Resolved is quite simple though - it…

Very few of the ones I work with block the marketplace. It's pretty much only the secured ones (military and government, and a couple of sensitive financial institutions). Note that the question was about Cloud as well, where the marketplace is built-in and can't be blocked...

Have a skim of https://support.atlassian.com/confluence-cloud/docs/what-is-a-confluence-group/ It does mostly talk about using Confluence's internal groups. I don't know if you are using an external directory though, if that is the case, you'll need to talk to your user admins.

No, nothing to worry about on the costs. Licencing doesn't work that way, licences do not go to people, you just pay for X users, no matter who they are! There's no charge for a "new" member, just a standing charge for each current user. You would not have been paying for her old account, as it was disabled and hence not…

Welcome to the Atlassian Community! The description field is intended for human text, and hence the search for it is quite "fuzzy" (as humans often make slepping mistakes or use synonyms). There is no exact search for it (yet) The fuzzy search ignores non-human language and that can actually confuse it. Start by removing…

Hi, Have you tried a different browser? I'm not seeing any problems raising requests with Atlassian at the moment (except when I try to do it when using the heavily secured browser that blocks all the tracking sites try to do)

The whole point of subtasks is that they are NOT part of a sprint. Looking to measure sprint performance at a sub-task level is * smacking of the anti-pattern of micro management * not Agile * not what sub-tasks are for * not Scrum I strongly recommend that you review your processes, you have a hugely broken one if you…

Hi Joao, You will need a paid account to test it properly. However, you could just start a trial (ideally on a URL no one is ever going to request - I had a Cloud site with a name and hence URL generated by having my cat sit on my keyboard) - they have the same functionality as a paid site, they just die after a while if…

They can be, but your admins have defined "Task" as the name of an issue type at the same level as story, so they are not sub-tasks in your system. That is actually the default in Jira, so it might not be a deliberate choice by your admins - Bugs, Tasks, Issues, Stories and so on are base-level issues, and then things like…

Welcome to the Atlassian Community! I think you're looking at the wrong file - that h2 database does not have a Confluence in it at all. Have a look at <confluence home>/confluence.cfg.xml - what does the database URL say? For example, one of mine on this machine says <property…

Welcome to the Atlassian Community! See https://community.atlassian.com/t5/Jira-Core-Server-discussions/Progress-bar-in-Sub-tasks/td-p/2520411

Welcome to the Atlassian Community! First, decide what you mean by "integrate". The most likely thing you want to do is "run them on the same site". That is, someone will log into <yoursite>.atlassian.net/jira and find that the Jira there has Software and Service Management projects available. But you might be thinking of…

Welcome to the Atlassian Community! Licences are not distributed. The system has a licence cap that says "only a certain number of people can use this system". Your "random" users are people that you have configured Compass to accept as valid users (possibly just by them being the first people to try to use it, or even the…

Welcome to the Atlassian Community! Numeric values, are by definition, not statistical groupings. So you can not use them in the statistics gadgets. There is a cheat of course - create a new field that is a statistical grouping (a select list contains statistic group type options) and set up an automation that sets that…

Welcome to the Atlassian Community! The initial answer that sprang to mind when I skimmed the question was just "include both projects in your board filter". It's still the right generalised answer, but you have given us the filter, and I think there are probably problems with the filter leading to your question! The most…

Welcome to the Atlassian Community! I do not quite understand the question. If you tag someone in a comment in a Jira issue, then they are tagged, and will be told they have been mentioned (via email). I'm not sure what you are looking for when you say "differentiate the mentioned users from each other".

The only field you must fill in Jira when you create an issue (of any type) is the issue Summary. Some others will be filled automatically (status, project, key, and issue type are not really fields, they're structural. Created and updated date/time are calculated and set for you, and so on). The rest of the fields are…

I am afraid that is completely wrong. The resolution has nothing to do with an issue being seen as "done" in a sprint on a board. (And you can't set "resolution to status" - they're two completely separate things)

If you don't have the three dot menu option, then you are not an administrator of the board. You'll need to find the owner/admin and get them to give you admin permissions, or have them make the changes.

Welcome to the Atlassian Community! You'll need to tell us what the error messages are, or what the symptoms of "can not edit" are if you want our help. But it would probably be better to talk to your Confluence admins. The most common cause of "can not edit" (which will have the symptom of "no edit icon available at the…

Welcome to the Atlassian Community! What have you updated that is breaking this? You can't update Trello itself. Do you mean a Trello client app on your 'phone? Which one is it?

Welcome to the Atlassian Community! Bulk Edit -> Move can not change the sprint on an issue (and certainly not a sub-task because they do not have sprints), but you can use it to change the parent issue. So I suspect what you have done is changed the parent to an issue that is in the current sprint.

That would definitely be worth a try. It will not do any harm.

It made me make tea for it all week.