Nic Brough -Adaptavist- Expert

If you select a bit of text, and hover over it, a box should appear above it, with at least one clickable icon, one of which is "create inline comment for the highlighted text"

Welcome to the Atlassian Community! Which product, and what errors did you get? You've asked this in the "Atlas" area, which is a product, but it's not one you can install, so we don't know what you are doing.

Welcome to the Atlassian Community! This is something you will need to ask your administrators about. What have they changed that is no longer providing it? Removed an app, or upgraded Jira, etc?

Welcome to the Atlassian Community! Deactivated suggests you have deactivated their account, not their access, you'll need to go to administrate users to check what the state of the account is.

I've got a 9.12 install as well, I see "none" on the list when I go to change the default.

Welcome to the Atlassian Community! Start with a look at what types of users you have and where your clients and sub-contractors fall. There are three to look at here: * Customers: can raise, view and track requests * Agents: can work with requests and the issues behind the requests in full * Jira users (usually…

Hi Pavan, Not for Scriptrunner. Most app, including Scriptrunner, now are written entirely for DC, because Server is going away in a few weeks. We've not had a different compilation for Scriptrunner for Server and DC since DC arrived! But DC apps all work on server (they just never run the DC-specific code) - you can think…

Welcome to the Atlassian Community! Jira does not have a "workload by assignee" function for anything other than time estimates, so I suspect someone at your old company installed an app that gave you the report. You'll need to identify an app to add it to Cloud, but I can't point you at any, because I know it is something…

Welcome to the Atlassian Community! What do you mean by "integrate"? What are you hoping your "integration" will actually do?

Hi Pavan, Some apps do have different distributables for Server and Data Center, but Scriptrunner is not one of them. It has been built for Data Center only for years now. Apps written for DC always work on Server, so there's no need to have a Server version separately. It is not the other way around - DC apps sometimes…

Hi Pavan, It's because Server is going away in a few weeks - apps for later versions of server that will become unsupported then are not available for purchase and install because they are not going to work any more. You need to move to a Data Center licence, I think all of the ones on your list have DC versions available.

Hi Elif, No, you can not remove the issue type field from create, but you can get rid of it from the configurable screens if you want. The only way you can achieve what you're trying to do here is to remove all issue types apart from Story from the issue type scheme (or from the project configuration if you're using…

Because a value called "none" is a value, so it's not empty, and it does not mean "none" - it's broken data. I can not replicate the problem you're having, "none" is selectable as a default value on every select list field I've tried it on (at the top of the list in the configuration, it's not ordered)

I don't think there is, no.

As Max says, the actual data in the field is not human-friendly, and it can not be directly entered by users, so it's utterly useless to you for this purpose. Sprints are already arranged by rank, unless you have changed the sort order on the filter that you are using for the board so that it says something other than…

My 2d worth is that Scrum is not a suitable method for running a Service Desk. Scrum is essentially a time-box, you commit to dealing with things in a timebox (sprint) and you do not look at any other incoming work until the end of the sprint. This means that people could be raising help requests on the first day of the…

Very good point @Rob Hean - you should do everything you can to talk to the vendor before taking any action.

You need an admin who can still see the board to go into it and check the permissions.

Welcome to the Atlassian Community! You will need to find or write an app that can read this and render it as a diagram. Start in the Atlassian marketplace, there may be one in there.

Hi Vera, You need to have "browse project" permission in all the projects you want to report on in order to see the issues within them.

Hi Relja, That would need you to inject some javascript into the UI to tell the browser to do it. Javascript in Cloud is complex and messy, and there's no way for us to do that injection. You could try to write a browser extension to do it, but that would be limited to your browser and could break on any update to Cloud…

Welcome to the Atlassian Community! Off-the-shelf, Confluence has a scheduler configured to run pretty much continuously, so as it needs to log this, writing the updates to the database is normal.

Welcome to the Atlassian Community! No, there is no lag - if you make a REST call to update an issue, then the issue will be updated before you get the response saying it was successful.

Both, and a lot in between - it's not a binary "big bang" or "gradual creep", there's a scale. I have been involved in a lot of Agile transformation projects, and the approach taken has always been fitted to the teams who are going to be adopting it. Some teams work best if they transform overnight, others need to be…

Welcome to the Atlassian Community! If you don't know the email address for login, or you do but have no access to read incoming email, then you have no way in. Even Atlassian cannot get you in - the minimal requirement for an Atlassian account is an email address that you can read email from. All you can do is move to a…

@Rob Hean - I understand that feeling, but when I think it through, I cannot come up with a scenario where hiding old information (rather than just flagging it up as "out of date") is a positive thing. The example you've given translates to "we're trying to hide the information that we have removed benefits". I completely…

Yep, I shortened "sick, unexpected event, holidays, and and and" to "can't work". I've lost count of the places where I've had to use "brute force and ignorance" (not sure where I picked up that colloquialism) to get into an Atlassian service where they only had one admin who had gone AWOL for some reason. There is no…

Hi Mike, I completely agree with @Reese - if a vendor is not supporting you, then you should move away from them, and it would be good to share your experiences so that the rest of the Community is aware of the problem. I would give the vendor as much opportunity to support you as you can, but it sounds like you have…

I don't do sweaters, I'm a cold person who tends to just wear t-shirts, and when I get chilly, grab a hoodie. But I do have Christmas t-shirts. Mostly these two:

Welcome to the Atlassian Community! It is a scam. Atlassian are not a recruitment company. The UK government does not commission work like this either.