Nic Brough -Adaptavist- Expert

I strongly recommend not trying to do sprints with Service projects (it's not Just Jira - it's a bad idea everywhere). The problem with sprinting on requests is that the sprint is a time-box, and it only works well when your teams commit to doing a set of issues, and then robustly ignore all new work. In a service project,…

Hi Arunajyothi, The way you suggest - ploughing through all your workflows and adding the property you need is by far the best option for doing this. Scriptrunner Behaviours only works with issue fields, it can't block the use of system functionality. But as you say you are on server, there is one other thing I would look…

Hi, Yes, you can (sort of) do most of this, assuming your Kanban board is a Jira Software board and not a team-managed project board or non-Software board. On your three questions specifically: * I assume you are talking about having a quick-filter that can select to show only certain issue types when selected. There is no…

Hi, You can not do this. Numeric fields are for numbers and are formatted according to your language settings. You are always going to find them using a separator (and decimal points if you happen to enter fractionals) I'm afraid your best option is use a text field, and then automate something - either a validator to say…

I'm not seeing a problem with solidus myself, which suggests that you have a browser problem, rather than a service issue. The string "&#X2F" is not the HTML entity for the forward slash ("/"). It's the hex code for it, which is a not quite the same thing as HTML standards. UNICODE U+0002F HEX CODE / HTML CODE / HTML…

Welcome to the Atlassian Community! Can you tell us what the exact symbol is? I'm not seeing any problems with a simple / symbol, nor any of the advanced ones (enhanced emojis or extended character sets for example) What is appearing instead of / ? I think a screenshot might be helpful to us.

Welcome to the Atlassian Community! This sounds like a malicious attack or scam to me. There's a whole load of warning points in here * Look at the URL they've given you. Do not visit it, but just look at the domain name in the URL. If it is not atlassian.com (note, not atlassian.net - they're customer sites, an Atlassian…

I do indeed already have Atlas, and I created a new project in it when I read this post!

Welcome to the Atlassian Community! In Jira, the "child" issues of Stories (and all the other issue types at the Story level) are "sub tasks" - you can have many differently named types of sub-task. A sub-task is not an individual issue. It is a fragment of its parent task, and can not exist without a parent of which it is…

No, it does not. Resolution is not used in boards. All that matters to a board's definition of done "is it in the last column?"

Welcome to the Atlassian Community! Yes. The whole point of a scheme is that it tells a project how to behave. If you had two schemes, how would the project know which one to use when creating, editing, or viewing issues?

If you get an email from a spam system like this, the quickest and easiest way to get it fixed is contact the abuse team at https://www.atlassian.com/trust/report-abuse - you don't need to explain it, just forward the the whole thing. This gets a review of the system into Atlassian's support queue faster than asking here…

Um, you say "create issue while running script in script field" Is that really what you are doing? If it is, then that is the reason your code isn't working - it is an insane thing to do. Edit: I am sorry, "insane" is an unfair word to use. I apologise for that. It is however, accurate, once you hear how scripted fields…

@Dan Breyen has already pointed to the bugs I would have mentioned, so I'm not going to repeat that bit. But you might try simplifying your board. Jira has to run many filters, many times, on a board, and each one imposes compounding work effort on the system. The more issues a filter returns, the more work it has to do. A…

Welcome to the Atlassian Community! I strongly recommend that you do not implement this. It's a broken process, both in terms of information handling (why are you giving your humans a reference they're going to have to make a load of effort to use?). Technically, if you were to automate the creation of an utterly redundant…

Could the board have been reconfigured? If * the issues were moved to an unmapped status, * a status was re-mapped to a not-done column, * the "done" column is no longer the last, rightmost, column on the board, then you could see what you describe happen

There is no way to automate doing this, and there's nothing in Jira that can do it. The only way this can happen is if another admin is changing your workflows and/or board settings. You need to identify them and work together to configure the system to work for both of you (or get them to stop making a mess, by taking…

It does not matter that you are a global administrator, that has nothing to do with the permissions to use a space. I can't replicate what you're seeing here in any way, personal space or not. I think we need to see an exact step-by-step "how to replicate" list.

No, it makes perfect sense - it is stopping people from setting a security level that would then hide their issue from them. If you don't want to see issues, but don't need to secure them, then stop searching for them, or change the permissions such that you can't see the project they're in.

Yes, the swimlane definition (JQL) is not the same as its name, and you can create swimlanes with the same names and different searches. I prefer to say "an issue will only appear in the first swimlane it matches, going from the top of the board down" - if you've got 5 lanes, and an issue would be selected for lanes 2, 4…

Welcome to the Atlassian Community! It is done this way to avoid people having inaccessible orphaned boards, but also to enable Trello to be used in industries where people are allowed to remove themselves because their accounts are needed for auditing. You will need to talk to the admins to get them to remove you from…

You could replicate the Automation rule @Dan Tombs gave us with Scriptrunner. There's a script that would be easily modifiable to set a date over at https://library.adaptavist.com/entity/calculate-custom-field-on-issue-update?tab=cloud

Not necessarily. As the space creator, makes you the administrator, but not necessarily any other rights. When you create a space, you are asked if you want it to be a space visible only to you, copy permissions from another space, or use the default global permissions (which are set by your administrators, who may have…

TLDR: Your licence for JSD is for JSM as well because they are the same thing. No, it should say Jira Service Management - that's the current name for what used to be called Jira Service Desk. They're the same application and are activated with the same licence keys. It's just a name. You can upgrade your JSM to any…

Welcome to the Atlassian Community! To remove a Jira instance, you need to log into your https://my.atlassian.com account and cancel the subscription to it. You could also remove your own access to it in https://admin.atlassian.com , which would remove the menu item from your personal list of systems.

Please be aware that this answer, whilst broadly correct, was written by an AI, and a lot of the detail in it is wrong, because generative AI does not understand your question or how Jira works.

Does this apply if I already have an Atlas install in my account?

Welcome to the Atlassian Community! * Yes, lots of us in the Community have experience with Crowd, with some of us using it for tens, or even hundreds of thousands, of users * I am not sure what you are asking with "how does it handle". Are you asking how it works, or how it performs, or how it connects to other systems,…

As we already said, you can't do this. A card will only appear on a board once, because it's confusing to have duplicates on a board. You can use automation to make your people reviewers.

It doesn't matter what the URL is, the problem is that your network DNS can not resolve it to the IP address that the service is running on. Please, re-read the answer I gave before, I don't want to repeat it.