Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! A backlog is a function of a board. Neither of them are issue containers, they are a view of a list of issues. No "unassigned status" is good, it means your board and backlog can report on everything, but your timeline is a totally different thing - how is that configured? What is it…

Hi, A user field is designed and built to contain users. Not groups or teams. So, no. You need to look to a group or team field selector, not a user field.

Welcome to the Atlassian Community! To create a hierarchy in Jira, you need supporting software to add the facilities. Jira starts with the premise of a base-level issue - basically, something that needs some attention. It's almost always had sub-tasks (I can't speak for Jira 1, I can't remember if it did, but 2 did). The…

Welcome to the Atlassian Community! This looks like one of the board admins has added a load of swimlanes defined by sprint (I'm not sure what bit to question first, but there's a lot of wrong in here) Go to the board configuration and look at swimlanes, checking what the queries are. You should probably delete all the…

Hi Nicolas, There's a bit of a difference between "linked" and "child/parent". A link says "there is a relationship", and the child/parent says "one is part of, or grouped with others that make up a whole" In familial language, I have two parents, and one cat that sees me as a parent (I provide food, shelter, fuss, play,…

Bear in mind that you probably want to add some more logic to this. This rule does exactly what you have asked for, but are you sure you want the start date on the Epic to change every time you update an issue? It won't always, it's entirely possible that someone sets the new date to what the Epic currently has, but Epics…

There's a good reason for this - separation of duty and responsibility. Plus, it makes things simpler for your admins. My job as a Jira admin was to maintain, upgrade, and support Jira for our end users. One example of one of my contracts to do that was at a large financial institution with tens of thousands of active…

Ok, that's good and bad. Good because you've done the right thing, and in almost exactly the way I would. But bad because it rules out the one thing that would definitely be a problem, so we do not have a quick fix. The only bit left on that is that I am assuming that the test system is the sluggish one, not production,…

Ah, I see. 1. I am sorry. I missed reading the "in a space" bit at the beginning and jumped straight into MFA. This cannot be done on a space by space basis on Cloud. MFA is a global setting. 2. I gave you that link because you selected Cloud when telling us about your system. The URL you've given is for a Server or DC…

Hi Alex, It depends a bit on what you want from the timezone data, and what you are trying to use it for. Is it intended to be a list of timezones to select when raising an issue that then feeds into a report of some sort? Or is it going to inform your queues and SLAs. Or maybe help choose an assignee? Also, how are you…

Hi Jyoti, If you delete a project or issue type context for a field, then all the content of that field is deleted from Jira (I strongly recommend backing up before deleting or changing where a context is) The best-practice for context is "use global fields when you are likely to want to report across projects, existing…

I am not sure how else to explain it. We have run through establishing whether the account has been deactivated from using individual systems, or on the whole. Your answers tell us that the whole account has been deactivated. So we tried to reactivate it by logging in (via password reset), and that has not helped. So, your…

To delete an issue, you need to have the project permission to do it. Admin permission means you can administrate, not do anything you feel like. But administration includes the ability to change project permissions.

Welcome to the Atlassian Community! There is. Please see the last section of https://support.atlassian.com/trello/docs/change-or-cancel-your-trello-plan/ 

Welcome to the Atlassian Community! No, there's no way to do this, because it would be an inaccurate report. Your report is asking to see items in sprints. The report is showing what is in the sprints. In the case where an issue is or was in several sprints, it would be wrong to not display them. Also, how would you choose…

Missing issues from boards is always a horrid one to debug when it's not you who did it!

No, as I said, all you can do is turn off the whole history.

Welcome to the Atlassian Community! What do you mean by "main backlog"? Backlogs are a facet of a board, and boards are a view of a set of issues, not a container. Whatever you have done to configure the board the backlog belongs to, it will not have done anything to the issues. Unless you've edited the issues so that they…

Welcome to the Atlassian Community! That is not a label, it is describing the project type (the other types you might see are Service Management, Work Management, and Product Discovery) There is a project category field though, you can see it in the project list. For example You'll need an admin to set up the categories…

They have probably done it with "Admin -> Look and Feel -> Header and footer"

I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software. I am not sure I understand the question, so I will paraphrase it so that you can see my thinking. * You have a CSV file with a load of attachments you want to import into…

Welcome to the Atlassian Community! In Jira, I tend to reach for custom fields when you have a known list of "labels" like back-end, front-end and full-stack. A select list would let you select one of the three on an issue and a multi-select many. (Also, radio buttons and check marks do the same job; just look and interact…

Welcome to the Atlassian Community! * Yes, you would need to implement some form of multi-authenticator access. Assuming you are not using Atlassian Access, see https://support.atlassian.com/atlassian-account/docs/manage-two-step-verification-for-your-atlassian-account/ * For Cloud systems,…

Welcome to the Atlassian Community! That is probably a banner that your administrators have added to your Confluence, you should ask them to remove it. If you are not sure that is what is happening, could you give us a screenshot?

I would have said if there was a way to do it! The closest you can get would be to write a script or automation that detects when a label was added or removed and undo the change.

I get different messages from them when I try a deliberately deactivated account in the application, so if they're all giving the same message, that must be coming from Atlassian Account login. This means the owners deactivated the account as a whole, not removed it from a single system. If you've tried to get back in and…

They usually do not allow names to be recycled for months, I think there may be governance/compliance rules about it (which may vary by industry and country)

I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software. The created vs resolved report works only off when an issue was created and when the system field "resolution" was last changed from empty to any value. You will need to…

Yeah, this is one of the times you should stand up and tell your boss they are wrong.

Welcome to the Atlassian Community! How have you "set the server environment to read only"? There are two ways to do it, but the errors you are getting look like you have tried to do it with another change.