Nic Brough -Adaptavist- Expert

Welcome to the Atlassian Community! I think you are in the wrong place, your question does not seem to be about an Atlassian system. I suspect you have clicked on "help with the system in use for documentation or issue tracking" instead of "help with the product".

Welcome to the Atlassian Community! I strongly recommend getting rid of your "to do" type, it's the wrong name for an issue type. You're putting people in a place where they are seeing "not to-do called to-do" in their reporting. Completed / ended / finished / cancelled issues should never be shown as "to do", because they…

Bear in mind that you have to have installed recovery apps before you delete things, they can not recover data that is completely deleted. You can recover from a backup too, but that also requires you to have taken one before the delete!

Welcome to the Atlassian Community! Try creating an issue manually in the project you are trying to import into, leaving all the fields blank other than the summary. It looks like it has a validator on it that checks a custom field that you are not giving it in your CSV, so the create process would give you the same…

No, the clone is a single step, like it is in Jira's create and clone processes. In the details of the clones, the code creates a "mutableissue" from the original issue which includes all the field content, and then sends that through the "create" process. I think you need to look at your automation to see if it is…

Hi Thomasy, I've written a lot of Atlassian apps in the past, and in my experience, apps need to be built and compiled for at least the major version of the system you're going to plug it into. That is, an app compiled for 6.x.x is not likely to work in 7.x.x and extremely unlikely to work on 5.x.x. It is possible to…

Ok, great. When you tried to login in step 6, what were you trying to log in to? To get the most information, I would try to log into at least three Atlassian systems, and for this one, I would test with: * The Community here, or one of the Atlassian Cloud sites I own, or at least have access to (I own two, but my…

Welcome to the Atlassian Community! It worries me that you "connected production database to test server". I am really hoping you mean "we copied the production database to a test database and connected that to a test server"? There's one obvious starting question - is the test server the exact same version of Jira as the…

No, it would not. If you want to clean screens and field configurations, you should be looking at them to see what could be removed. Whether a field is system or not is an utter irrelevance (except for Summary, which you must not remove from a create screen in any system). Clean the filed configurations first though, you…

Welcome to the Atlassian Community! The way to "change" admin on an Atlassian system, or change the billing or technical contact, is to add the new person, then remove the one who has left. You can have many people in any of those roles, and it is always strongly recommended that you have at least 3 people (not as a full…

I can not tell you who owns the Trello workspace you are trying to get into. You can get a "deactivated account" error in two circumstances: * Your account has been inactivated in the system you are trying to get into. In this case, it would mean one of your Trello admins has deactivated it. * Your Atlassian account has…

So have you contacted the administrators of the system you are trying to get into? They are the ones who would have deactivated your account.

Is it in the email channel for a JSM project, or in an other type of project?

Hi Kishor, Check the configuration of the email channel in your Service Management project(s). (Or your email handlers if it is not a JSM project) Also, check that the subject of the email they are replying with contains the key of the issue that they are commenting on. Jira looks at the subject to try to match incoming…

Yes, it's not as simple as making a setCreator call on a mutableissue, you have to go down to a lower level. Copying the issue would work, but it's very clumsy and a lot of work. In both cases though, I very much doubt it is worth the effort. It would be far easier to create an issue collector on a page for reporting…

Yes, please see what Trudy already said, she tells you how to do it in her answer.

Summary is a mandatory field on all issues, as the most important field. You must fill it in during issue creation. You need to put the field back on the screen used for creating these issue types.

Welcome to the Atlassian Community! I can not work out any way you could do this. The point of the Agent role is that they are your humans who talk to customers who have questions and requests. So the role means being able to reply to the customer, and update the status of the request. The closest I can get is when you…

Welcome to the Atlassian Community! Because you have signed up to use Trello (or another Atlassian Cloud-based system). Atlassian Cloud systems have 2-3 account systems, and you have chosen to use one of their systems that need it. Atlassian Accounts like the one you used to post here are probably the most widely used, but…

Hi Donna, Yes, advanced search does it. Simplest test, try watcher = "the name of a person you know is watching at least one issue" It supports watcher = currentUser() which can be handy on shared dashboards, and watcher in (multiple names), and other functions that list users Finally, there's a watchers field, which you…

Do you mean in JSM email channels (for which you appear to already have set it up correctly), or in incoming emails going to other projects?

The easiest way to find it in both types of project is to go to the project settings, and look for the "notifications" in the left hand column. In a TMP, that will take you into the project's local notifications. In a CMP, it will take you into the notification scheme the project is currently set to use. Be careful…

I think the request is for 3 layers of entry, the cascading select is only 2. I know I can do it with SR for Server/DC, but I have not tried it on Cloud (yet). I suspect it can be done, and I would keep it simple - create 3 select lists, with Behviours on the second and third to hide and show options in them. There are…

The sprints show in the different boards because the board filters are able to draw in issues that could be in a sprint. You can fix this only by separating the team's boards completely. Make sure no board selects for issues that could be in other sprints.

Reporter isn't a problem, you can set someone else as the reporter of an issue when you create it. Creator is more of a problem for you. It gets captured when you create an issue, and then cannot be changed. Even if you could change it (you don't really want to though), a change would be recorded in the history. It's a…

It is a common error to make (I still do it), adding new status to a workflow, and forgetting to add the new status to a column in the board settings.

Yes, parent = x is probably returning issues that are not on the board. I would want to * compare the whole board filter with the parent=x filter to see what the differences are * Run a search for just "sprint = x", naming the sprint you are trying to close, * Given those two, look at why the issues it returns are not on…

The thing is that the error message you are getting is about a field missing from an issue, not a project field.

Sorry, but the "done" part of this will not work properly. Boards can have different definitions of done, and statusCategory is not what they look it. The status is what matters, and only status that is mapped to the last column on the board.

Welcome to the Atlassian Community! I agree, it's a flaw in the workflow editor that has been there for years. Fixing it keeps getting pushed down the list of things that Atlassian are going to do. It has a workaround and only affects a few people (admins), so it is not a high priority for Atlassian.