Nic Brough -Adaptavist- Expert

Atlassian retain all your data for quite a while, so yes, if you resubscribe, you should get it all back.

Yes, the billing contact(s) on your account will get emails about renewal a couple of months before it is due and a few reminders (I'm not sure of the exact cycle, I tend to respond to the second or third one)

You just create a page. There's no way to create child pages without a parent page, so every page you create is automatically a parent page. It is possible to remove a parent page and not kill off its child pages, but if you do that, the child pages simply move to the root of the space, and to create a new parent page for…

It probably is, because you should not put sprint estimates on sub-tasks (they are not sprint items). I suspect the report is double-counting them, and if you add up the story points on just the sub-tasks, you will find they come to 19.

Have you put story points on sub-tasks?

Welcome to the Atlassian Community! What do you mean by "numbering of the story"? Is it a field you are calculating and adding to the issues? Or do you mean the issue's key? You can't change that except by moving an issue to another project, where it will take on the next number as per that project's issue counter.

Jira doesn't have "folders", but Epics are actually issues. Jira does not have a waste bin (yet), if you delete something, it is gone, dead, shuffled off its mortal coil, deleted, ended, gone to join the choir invisible. There is no "restore" unless you took a backup, and are willing to spend potentially weeks extracting…

Boards (and their backlogs) are driven by a selection criteria. In some cases this is a simple search for "project = <something>", but you can build them on top of far more sophisticated searches if you want. So the first think to look at is the board selection - go to board config, and the general settings and look at the…

Welcome to the Atlassian Community! I think you are asking in the wrong place, we're here to talk about Atlassian stuff, not Wordpress. Unless you can explain how you're using Wordpress with Atlassian stuff, there's only a few people here who might be able to help.

Welcome to the Atlassian Community! Yes, and it's actually by issue type as well as project! If you are using a team-managed project, then the workflow(s) for it are accessed by going into the project settings and into each issue type. The project will have started out with one workflow associated with all the issue types,…

The first Jira workflow that ever existed is a good example - it was designed to have issues re-opened by the creator or developers when issues needed reworking. Have a look at the diagram on https://confluence.atlassian.com/adminjiraserver/working-with-workflows-938847362.html - you can see there how the re-opened status…

If an issue is not in the backlog, it can't be added to a sprint - it's not being selected by your board for action. Why are the issues not showing in your backlog?

Welcome to the Atlassian Community! Do you mean you don't know which project a component is in, or you don't know how to search for issues that have the component set on them? The simple answer to both is just to search though. Go to the issue search, and look through the component field list, or flip to advanced and try…

To remove the option to link to an issue in a project, remove the users ability to edit issues in that project. It won't be offered to them in the linking dropdown if they can't create a link in there.

The SOAP API is totally deprecated and even though there are still calls you can make, in later versions they won't work at all. The call you've found is, I think, on the list of calls that will respond ok but not actually do anything.

Welcome to the Atlassian Community! Don't try to do this, the database is not built for any form of reporting, and even if we told you where to look, I can guarantee you won't understand the data you extract properly. Why are you trying to look at the configuration like this? What is the reason behind the request?

Define your workflow such that it includes a "reopen" transition that allows you to reopen the issue. Then you can continue the work on it.

I would guess that the problem is that your licence has expired. You can only upgrade to versions released before the end of your current licence. If you want to upgrade to a later version, you will need to renew your old licence.

> Not sure if the Discussion area gets much traction. They do. As someone who feels like they spend a lot of time trying to explain sub-tasks to people who don't really understand Agile, I think you've not only just highlighted that discussions get neglected, but also picked on a very good subject to try to re-invigorate…

Yep, you can do it with Advanced Roadmaps now. Not entirely sure what the exact version it arrived in, but you are definitely good from 9.0 onwards.

It will have been locked in the past, unless you've been inheriting and maybe upgrading a very old Jira with a very old version of "Agile" (now "Jira Software") on it, as Jira Software has has locked the fields as it was installed for years. The unlocking process is actually the removal of the line from the table, so I…

The only way I've seen to do this securely is with dedicated code for a custom field of a type that displays and reports its contents obfuscated. You can't do it natively without either data loss (the xxxx part of your data really does become xxxx) or without letting people have access to the non-obfuscated data in ,…

Um, no, it's not "naive", it's the way it works. Yes, tasks can get blocked - your scrum team takes account of blocked tasks when doing sprint planning. Blocks are one of the reasons you do sprint planning. It doesn't actually matter to sub-tasks whether they're blocked individually, because they are not sprint items.…

Ok, so the template is text and your output is text. (Presumably, your searcher is text based as well) This means you won't be able to search it numerically or exactly, but "Mrchnt handling ~ SLA OK" should find issues with that coming out of the field.

This looks like an error in your configuration, Jira is working as it should. I think one of your administrators has set the (global) time settings to 1 day = 4 hours. Go to Admin -> General -> Time settings and change it to what your day should be (sounds like 7 hours in your post)

You'll need to get your admins to set up your "integration"

Welcome to the Atlassian Community! Boards are not containers of issues, there's no real "create in a board". To create an issue that appears on a board, you create an issue that matches the criteria the board is selecting the issues from (i.e. the board filter, with a look at the configuration of the board) You could do…

So, with a scripted field, they have two things we need to look at, and probably three for this question. * Scripted fields have an output "template", which tells Jira roughly what the content is and hence how to work with it. You can find this at the bottom of the screen in which you write the script for the field. It'll…

Probably. The question is what do you mean by "integrate"? What specifically do you want the OKTA workflow and JSM to do with each other?

Welcome to the Atlassian Community! Ok. Is there a problem with this?