Brant Schroeder Community Champion

Andrew, If you logout and go to the login page there is a contact your JIRA Administrator link. This will allow you to contact your administrator. The administrator can turn this off so it might not be available. 

Andrew, You will need admin permissions in JIRA but more importantly you will need access to the actual server. The upgrade is done on the server hosting your instance of JIRA. You can learn more about it here: https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html

Andrew, You will need admin permissions in JIRA but more importantly you will need access to the actual server. The upgrade is done on the server hosting your instance of JIRA. You can learn more about it here: https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html

Daniel - Are there plans to have archival available in JIRA server?

Sorry sent the wrong link. This is the one you need. https://confluence.atlassian.com/confkb/confluence-throws-nullpointerexception-when-migrating-attachments-from-database-to-filesystem-933097621.html This tells you how to update the config file to point to the correct attachments location.

If you have your global permissions and your permission scheme configured properly it is as simple as adding that API account to the project. If you have given the group used to provide a service desk license access in Global Permissions or in you permissions scheme you will have more work to do to decouple that access.

You should take a look at this - http://atlassian.wpengine.netdna-cdn.com/wp-content/uploads/assetebook.pdf Has all the steps to get everything setup in JIRA. You need to have an understanding of issue types, workflows, custom fields and screens to easily follow along.

That is a common issue - https://confluence.atlassian.com/confkb/migrating-attachments-from-database-to-file-system-fails-with-transaction-log-full-exception-781392542.html Since you are migrating large files from the DB you may need to increase the amount of RAM allocated to the instance.

Has the user tried clearing their browser cache. I have had inconsistencies like this occur after updates where the cached JavaScript is causing issues. Is there a platform difference between you and the user? Windows vs Mac

You should check and see if there are any firewalls preventing connectivity. This could be a client firewall or a network firewall.

There is nothing that tracks shares in Confluence. The most common work around for this is to include yourself in the shares so you have a record of it. This is not ideal but is the only solution at this time.

DB storage is deprecated. You should migrate the attachments from the DB to local storage. Then perform your backup and restore. If the files are not transferred then you can just copy the directory from the old server to the new server. Information about attachment storage can be found…

Uhl - Just stop watching the page. Even if you created it if you no longer want to receive notifications on it is all you have to do is stop watching the page. You can also view all the pages you are watching in your profile under Watches to make adjustments.

Joe, Have you thought about just sending the to the JIRA service desk and not the Help Center (Top Level). If you send them to service desk then you will have all the features you are asking for. If that is not an option you should explore Refined Themes plugin for JIRA Service Desk. This will allow you to change the theme…

Crissy, You can use JIRA's issue search to determine the criteria of the issues that you would like to export and the fields you would like in the export. Once you have the search returning the information you want you can then export your search results. Export Search Results -…

Rose, There is not a great way to bulk update passwords in JIRA. If you were using a self hosted instance there are work arounds. Since you are in the cloud you are very limited. I am assuming that you are using the JIRA internal directory to manage accounts. If the users do not exist yet JIRA will set their password on…

Marija, You can use the JIRA API to create issues and add comments. You can find documentation here: https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/ There are also plenty of examples in the documentation and in the community on how to accomplish what you are requesting.

William can you inspect the page in chrome and see if there is some odd HTML that somehow got inserted into the page? Also can you clear the browser cache not just restart them.

I have 3.12.0 and 3.12.2 and am seeing a different behavior. When I place a user in service desk team and they have a service desk license they can raise a request and add someone. There has to be a configuration difference we are missing. I have changed application permissions and service desk permissions but can not…

what version is your service desk?

Are you on server or cloud?

What happens if you remove the role service desk customer?

This is not specific to admins only and agents should have this functionality. Can you create a test user, give them agent specific permissions and try to perform this on your machine? I am wondering if it has something to do with their browser and the AJAX call that makes. Can the user also try raising the request on…

Michael - This is usually a permission issue. What is your role on the project? Does that role have sufficient privileges on the permission scheme to accomplish the post function? You can use the Permission Helper located in the System section of application Administration.

William - This is usually caused by two things. * The browser you are using is not supported. Make sure you are using one of the following browsers - https://confluence.atlassian.com/cloud/supported-browsers-744721663.html * Your browser cache needs to be cleared. Sometimes after updates the JavaScript changes and your…

Have you added the user to the project as a service desk team member? This is done in the project settings under users and roles.

Linda, At this time the only variables that you can insert at the ones provided in the email template. There is an open Suggestion that you can find at JSDSERVER-4642 titled Ability To Add Custom Field Values to Service Desk Notification Template. Please vote on JSDSERVER-4642 to add impact and you'll be notified when…

Greg, You should check out Zapier. It should be able to bridge the gap. Thanks Brant

Tony, The API does not provide this type of granular security. Once they have access to the API with a service account, they will be able to access all projects and issues that the service account has access to. If you have a service bus such as MuleSoft you could use this as an intermediary and only return the specific…

David, I would double check all of the required steps to ensure that you did not miss something. https://confluence.atlassian.com/servicedeskcloud/jira-cloud-for-workplace-950806377.html If you still receive the error after checking everything I would contact support.