Brant Schroeder Community Champion

Greg, There is a request for this functionality in service desk but it does not currently work that way. https://jira.atlassian.com/browse/JSDSERVER-4920 I would suggest that you update your for to use the JIRA API so you can populate the reporter field properly.

Jarrett, You can create a templates in Confluence that would auto populate or have defined content on it. This should work for you. https://confluence.atlassian.com/doc/page-templates-296093785.html https://confluence.atlassian.com/confcloud/blueprints-and-user-created-templates-724764985.html

Akhil, There isn't a way to restrict the attachments people can upload based on file type. There are a number of attachments that do provide this. Here are a couple. https://marketplace.atlassian.com/apps/1211257/attachment-checker-for-jira?hosting=server&tab=overview…

Sandra, In the backlog next to the number of backlogged issues you should see a box with three lines next to it. If you hover over it then it will say view in issue navigator. Click this and then export will be available in the upper right hand sign. You will need to export to CSV in order to open it in excel.

What are some techniques and processes that you use to change the culture of an organization to better align with agile methodology?

 I have never dealt with anything that large. I would assume that if you had the hardware to back it 5 million of anything is possible. You would want run their enterprise offering for sure and you might want to engage an implementation team that has been involved in large implementations of Atlassian products so your…

I am assuming that you are asking about using IIS website authentication to access Jira. The answer is no. You can configure JIRA to use Active Directory through LDAP.

You can create a Gantt that includes both projects. The create the issue link on the Gantt and this will show up in the program view (Gantt). The WBS on each issue will still only show the actual WBS flow derived from the project as this feature is not that robust yet. At the issue level you would still be able to see the…

f you are using Active Directory as a user directory in JIRA this is connected via LDAP and the usernames would need to be changed in AD. For JIRA username ( login name ) is the primary key, so if you change it JIRA thinks it's just another user. You can change first name, last name, and display name. With that being said…

Cloud account email addresses have to be changed by the user. He or she can change his or her email address by going to http://id.atlassian.com

Jennifer, In the upper right hand corner next to the profile there should be a requests link. The requests link should have a my requests and all requests option that allows users to see the issues that they have submitted or issues they are a request participant on.

Seth - None of the delivered Atlassian gadgets have this functionality. I also do not know of any add-ons that have gadgets that provide this ability. There was a request to Atlassian for similar functionality but it never went anywhere: https://jira.atlassian.com/browse/JSWSERVER-12431

The Jira internal directory will allow for all of your requirements as will using LDAP to connect to Azure AD. 

Jira allows you to use multiple user directories and have a priority based on their order. We use LDAP for our internal user and Jira's internal directory for external users. This has worked well for us because we can help troubleshoot accounts if necessary but the user has the option to manage their account and profile…

It means that the repository is private. When you setup the repository you can check the access level box making it private. More information can be found here: https://confluence.atlassian.com/bitbucket/create-a-git-repository-759857290.html

Ingus, You need to go here and look at the installation section towards the bottom. You need to follow the steps so users get redirected to the SSO page. https://doc.go2group.com/pages/viewpage.action?pageId=33882631 If you need help configuring you instance of JIRA for CAC/PIV you should reach out to the plugin owner for…

Emma, You will not be notified of customer rating responses. You will have to periodically check the reports in the service desk to see who and when individuals responded.

Tiffany, I have had similar behavior after an update and the JS gets messed up because it is cached. Have you tried clearing browser cache and logging back in? If not this might resolve your issue.

I think you are having issues with SET NOCOUNT in MS SQL - https://confluence.atlassian.com/jira062/error-caused-by-set-nocount-in-ms-sql-server-588581346.html You should double check you MS SQL configurations with this document…

I am assuming that you are talking about a JIRA project. If that is the case you can: * Go to Space Admin * Click on the option "Application Links" * You should see the link to the JIRA project. * Remove the JIRA project link.

Megan, I believe you would setup the GSuite accounts following the steps here: https://confluence.atlassian.com/cloud/security-with-g-suite-938859740.html and then remove the users Atlassian account licensing. This would then force them to use Google SSO. The issue you might run into is if they are already using their…

Sorry thought you were on server. You will need to contact support.

Rahul the error is letting you know that an index failed to create on a table in the DB. I am not familiar with the table listed. I would find out if it is a JIRA or a plugin table and then contact support to find out what the index should be and apply it. If the DB is not properly indexed you will run into performance…

Trent when you start JIRA is there enough resources for everything to properly load? If you do not have enough resources add-ons sometimes do not load properly. I have also seen plugin cache files get corrupted during and upgrade. You should check your startup logs and see what is there. If everything is loading and…

You can remove the field from the "edit" screen in the screen scheme. This removes and ability to field other than in a transition. This means all users will only be able to change the field(s) during a transition. This would not affect comments or work logs. For linking I have never done that before. Found this but don't…

Atlassian has several open projects that you can submit to and vote issues up in. They can be found here: https://jira.atlassian.com/secure/BrowseProjects.jspa?selectedCategory=10031&selectedProjectType=all&_ga=2.82551376.790155487.1531244353-890520517.1523892346

Rita, The label has to be applied for you to filter on it. There is no historical information around labels/issue relationship. If it is important to your reporting you will want to ask that the labels are not removed or place a status in your workflow that you can track off of.

Peter, This is default functionality and a change to it would require a feature enhancement.

CSS like this will hide the navigation content but it will not be pretty. .ia-splitter-left { display: none; }

Kai, You can apply custom CSS and hack something together or you can purchase refined theme for Confluence and make it look similar to your website and hide navigation. You can download the trail and see if it will work for you.