Brant Schroeder Community Champion

The only other thing I could think of that could possibly be locking it would be IIS. I am assuming that you are serving it up this way. You might try turning the site off. Couple of follow-up questions if that does not work. How long are you waiting? What else is running on the server? Any other applications? How large is…

Guillaume, You can setup the old project so it is unable to link to any other projects or tasks within that project by changing the permission scheme. Update the permission scheme so the link issues does not have any permissions to do so. You will want to make sure that this project is the only one with that permission…

Ed, It sound like something is still accessing the JIRA instance. Check that no applications are accessing those files during the upgrade process. In Windows, this can be done with the Process Explorer using Find and searching for jira. Once everything is stopped the upgrade process will be able to complete. Some…

Unfortunately none of the JIRA versions support MSSQL 2017 yet. You can vote up a suggestion to have JIRA support 2017 by going here: https://jira.atlassian.com/browse/JRASERVER-66320?_ga=2.96547615.1495013249.1537799684-188448510.1531496950

Madhura, If you are using JIRA software you can access the DB and change the order of authentication provider allowing you to login using the local directory. This will require you to shut down JIRA and make some changes to the DB. Start with select * from cwd_directory; Note the id column for the OKTA and JIRA Internal…

Piotr, Confluence allows you to publish Jira issue/filter to a page. It also has some select charts: Pie Chart, Created vs Resolved and Two Dimensional. If you would like anything out of the delivered reporting you would need a third party plugin.

Sasha, Have a look in the marketplace for Navitabs and Composition, both of those add-ons that allow you to make tabs. They both have a cost associated with them but it is the only way I know of to make tabs in Confluence.

Susheel, If the server does not have enough resources then it has difficulty loading or completing the loading of add-ons. Server requirements can be found here: https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html It could also be some sort of conflict between add-ons. I don't think this…

Purchase 11 licenses for JIRA and 8 for service desk. 

You need to check requirements on the create transition on the workflow. Usually it fails because of a required field and when you import you are not meeting the specified requirements on create.

Victor there is not a great way to do this since the Universal Wiki Converter (UWC) was depreciated. This page discusses supported ways to migrate content from other systems into Confluence. https://confluence.atlassian.com/confcloud/import-content-into-confluence-724765058.html If you can export the content and have…

You should be able to create a webhook using https://get.slack.help/hc/en-us/articles/218475657-Jira-for-Slack Then you can trigger the webhook in the workflow https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html

You need to go to users and roles in the projects administration area. You can reach it in the steps outlined above. Then add yourself as a developer on the project. That should give you the access that you need to see the project. You can learn more about it here:…

I am not aware of any. You can only make minor changes like logo, color, etc. in cloud.

In users and roles make sure you have the same permissions as your co-workers. Then you will be able to see the project.

Mihai, Go to the admin section in the upper right hand corner and select projects. This will then display a list of all your projects. Search for the project here. If it has been deleted then it will not be in the list. If you do not have the proper permissions to view it then it will be listed. If it is listed you can…

If you have an email account associated with the service desk which you should since you are in the cloud and you use the raise a request feature the customer should be notified. Customer notifications should go out regardless of the channel used. I would check your customer notifications to ensure that they are setup…

Scriptrunner will allow you to add users to an organization. An example can be found in this post that you can manipulate and use to create your custom script. https://community.atlassian.com/t5/Jira-Service-Desk-questions/Organization-automation/qaq-p/225618

I would first try clearing browser cache. Sometime on major updates the browser cache uses old JS files that cause issues like this. There is also a known issue that relates to the version that you upgraded from.…

Joe, If you go to the service desk level in the portal it functions how you would like it to. The url should be something like this: https://companyname.atlassian.net/servicedesk/customer/portals/52 You can access the service desk portal url by going to the service desk and using the raise a request feature. At the top of…

Click the checkbox on the left of the answer.

The links are public so anyone can download the files? No authentication is required? Have you tried testing a different URL like this one http://www.marketingmo.com/wp-content/uploads/2013/12/The-Strategic-Marketing-Process-eBook.pdf

Dino, The cloud you manage your email preference in your personal settings. https://confluence.atlassian.com/jirasoftwarecloud/manage-your-jira-personal-settings-952598541.html

Cloud or server?

Daniel - Service desks could become very large over time and it would be nice to archive the tickets and not delete them or have to move to data center.

Great, please mark as accepted solution.

Jason, This is not currently possible. There is a request that you can vote up to have this functionality added. https://jira.atlassian.com/browse/CONFSERVER-32315

Sounds like you are in the right spot to make the change. You should see the option there and it will look like the image below.

You need to use JIRA Data Center for high availability on-premise solution. You can learn more here: https://www.atlassian.com/enterprise/data-center And here: https://www.atlassian.com/enterprise

Hugh, Still sounds like the URL is not publicly accessible. Just because you can access them from your workstation does not mean that you can access them from an external system. It could also be that the URL is a JIRA URL? https://jira-instance/secure/attachment/... If you log out of JIRA you will not be able to download…