Brant Schroeder Community Champion

Looks like it might have something to do with your instance. I would raise a support ticket with Atlassian.

the navigation breaks on the sub-pages.

Nope it is good for me. Wondering if it is an issue with cookies. Have you tried clearing your cache?

We recently migrated issues and used the API to do so. You can still only move a 1000 at a time but we were able to script it out which made it easier.

About the same for me.

From you screenshots anonymous access is configured correctly in confluence. If a user tries to access a page in Confluence that is not anonymous and they are not logged in then they should be directed to the login page. The 403 forbidden page should not be showing so it seems like something else is happening. Have you…

The lines are svg paths that are rendered by the browser. Embedded in the path is the color which is most likely contained somewhere in the JIRA code. There is no setting that I know of that will allow you to change the color and custom CSS will not work as there is no attribute other than path to tie it to.

Abhishek, You will need to use OAuth when you make the rest API call. We are in the process of implementing Okta and I have been looking into this. I have not found any specific information about except in the developer area of JIRA.…

Thierry, Watching spaces, pages, blogs, etc. in Confluence is tied to a Confluence account. If a users is viewing a space anonymously there is no way for them to watch the space without having an account and logging in first.

If you log out are you able to login again using your username and password? Also have you tried a different browser or clearing your cache?

You will need to follow the steps here https://confluence.atlassian.com/adminjiraserver072/switching-databases-828787577.html for changing your DB. Scroll down to "Migrating JIRA's data to a different type of database server" and follow those steps.

Jira Service Desk email notifications to customers that contain attachments require the customer to click a link and login to view the attachment, currently there is no built in way to attach the issue attachment to the email itself. A suggestion is already open with Atlassian to implement this: JSDSERVER-3371

You will need to contact Atlassian certification support.

Have you followed the steps in the following document? https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html?_ga=2.134817137.162101876.1538499088-188448510.1531496950

You can do this with a combination of automation and workflow. The automation is used to transition the issue automatically when a comment is added by the agent. So when the issue is transitioned, add a post function in the workflow to assign the issue to "current user". Just make sure to run the automation rule by the…

If you don't see any green or blue it means that there are no idle or active connections. You might want to submit a formal ticket to Atlassian support to get an answer. Usually it has to do with some sort of performance issue, you should look here and make sure everything is configured…

You will need to use OAuth - https://developer.atlassian.com/server/jira/platform/oauth/

Andrew, You can use the Confluence API to perform this. You will need to write an application to read your text file and then use the API to update or create a page. https://developer.atlassian.com/server/confluence/confluence-server-rest-api/

In the help and instructions section of the request type you could add a link that would allow them to download the document, fill it out and then attach it to their request. You can use [link name|http://example.com]

The problem is that the issue is included in a sprint and is inheriting the sprint value. If the sprint is closed then you cannot clone, if it is open you can clear the value. This is a known issue and more information can be found…

Jira has very flexible workflows that would allow you to customize your own solution(s) for various processes. You can make specific fields required on transition screens to ensure that required information is gathered as users follow the workflow. You can have multiple issue type in a single project and each issue type…

This isn't available. There are some workarounds, involving workflow tricks like you stated to prevent users actually committing an issue they shouldn't but it's not a standard function within Jira. You can also try a JavaScript hack but it might break in future updates…

Automation lite is a plugin that is free and allows for additional functions. One thing you should consider if you are getting started is to setup a robust portal. JIRA service desk really shines when you have a strong portal presence and are receiving requests through it. Having good forms in your portal will save you and…

Not that I know of. I think that you can just identify pages with specific macros.

You would have to use something like automation lite to move the issue as the default automations do not provide move capabilities at this time.

Ed, Bummer about support. The only thing I can think of is to do a backup fresh install and restore if you can't get the installer to work. I would reach out to Atlassian one more time and see if the installer has a log file that it generates. If it does and they can tell you were that is at you might be able to make some…

You can search for macros using the macro name in the search bar. I believe it is macroName: jira* that you would use. This would return all pages that have the jira macro on it.

One more thing I missed is you have notify customer on status change initiated. The email they received could be associated with that as well. Would have to see the email.

The customer notifications in the service desk only turns off customer notifications. Was the reporter a service desk agent or a collaborator on the service desk? Are they a watcher per chance on the issue? If so then you would need to adjust the notification scheme or remove them as a watcher.

I can't think of anything else except may JAVA. Are you on the latest version and is there only one version installed on the server. Other than that I am out of ideas. As for logs I am not aware of any but would guess that it generates some. You should contact Atlassian support as well. They should be able to provide…