Brant Schroeder Community Champion

What you are explaining does sound like the SD Bulk filter is disabled. You need to go to managed apps and change the filter to All apps. The service desk will then be displayed under the application component section. You will need to expand the modules enabled section to view if it is on or not. If 125 of 125 modules are…

Richard, Are you using the multimedia macro? In order to play the mp4 you will need to use this. More information can be found in this thread: https://community.atlassian.com/t5/Confluence-questions/MP4-Attachments-Previews-in-Confluence/qaq-p/757973

Thanks

@Cory Woods this is a great place to ask questions and get answers.

Took a look at my profile today and added additional information, thanks for the post.

Great to have you on board.

Welcome to the community.

Nice to meet you.

What is the hardware configuration for your instance?

Welcome to the group.

How many users, projects, issues did you have when you shifted to data center?

I am also interested in what your templates include. It would be great if you could post additional information in this post.

We have the same versions of JIRA & Confluence and I can not recreate the issue. What are your logs producing when the error occurs?

Jonathan, If the ticket number relates to a link in lotus notes the I would use script runner to generate an issue link (web link) on the issue using the ticket field. The base url would have to be the same for this to work, example https://mylotusnotes.com/app/id=TICKETNUMBER. The TICKETNUMBER portion would be the dynamic…

Scott - If you are not seeing the more button you should look at your permission scheme. What is your current roles in JIRA, are you an administrator? If you are an admin take a look at this - https://zephyrdocs.atlassian.net/wiki/spaces/ZFJ0300/pages/31653908/Zephyr+Permission+Scheme

Since you are accessing your JIRA instance via your application you can do either of the following: * Create a service account and utilize the service account to do all of your REST API calls via the application. The credentials can be passed with the calls and not require user authentication. * Setup OAUTH between your…

Claire, If you are using the Cloud you can point them here for security information. https://www.atlassian.com/trust/security If they are concerned about a sync tool that you want to use you can always have them utilize webhooks and the JIRA API to create issues in your cloud instance. This way they would be in full…

Duane A solution to your issue can be found here: https://stackoverflow.com/questions/43722678/amazon-s3-file-permissions-access-denied-when-copied-from-another-account

his problem is due to JIRA's bug: https://jira.atlassian.com/browse/IM-21 You should write to Atlassian's Help Center and they will provide a workaround for you.

Why don't you just use JQL and get the list then export to excel and remove duplicates to get your distinct users? This will be easier then API or SQL calls and everyone has access to it.

Mario, Please see my previous answer. It explains the issue that you are having and how to get the latest version of Team Calendars. It still will not be compatible with the version you are running but you can install it.

If all your settings are correct it might be a firewall rule. Sounds like you are heading down the right path.

Mario, I am assuming that you have Confluence Server 6.12 installed. Team Calendars and Questions show not being compatible with 6.12 when I run a check on my instance. This is why you would not find calendars when searching the marketplace within Confluence. Usually Atlassian add-ons are updated prior to the release of a…

What are you seeing in the Confluence logs as the error? You might also want to double check this article and make sure all your settings are correct: https://confluence.atlassian.com/confkb/migrate-from-the-jtds-driver-to-the-supported-microsoft-sql-server-driver-in-confluence-6-4-or-later-939505122.html

If I remember correctly even removing those fields is done in one of two ways: Using the field configuration (easiest way to hide for everything, just copy the current field configuration make changes and apply to scheme, then apply scheme to project)…

In the cloud product username is no longer displayed under the profile. (https://confluence.atlassian.com/cloud/blog/2018/06/say-goodbye-to-usernames-in-atlassian-cloud) You can still see it on server. If you need a username to filter off of then you will just need to find a comment, project or issue where the user is…

Is this a new install of JIRA Server? If so you should make sure you can access the marketplace from the server. The more common issue is a firewall rule is blocking the connection. I would start there first and ensure that there are not connectivity issues before trying to apply the fix mentioned in the article you found.

Custom Fields do not show up unless they have a value in them. If you would like it to show on the default screen make sure the custom field has a default value when the issue is created or require that it has a field for an issue to be created.

You will need to make your custom fields, associate them to a screen and then create a issue type screen scheme that links those screens to that issue type. The the screen scheme needs to be associated to the projects that you wish that issue type to have the customized fields on. You can learn more here: Projects screens,…

https://support.atlassian.com/contact/#/