Brant Schroeder Community Champion

If you are sure that there are no firewall issues you should look at trust issues: https://confluence.atlassian.com/jirakb/the-atlassian-marketplace-server-is-not-reachable-420975526.html

You can try manually updating the license by following these steps: https://confluence.atlassian.com/confkb/how-to-change-the-confluence-license-in-confluence-cfg-xml-720405151.html

Marge, It depends on more than just users. Atlassian has recommendations here: Jira - https://confluence.atlassian.com/enterprise/jira-sizing-guide-461504623.html Confluence - https://confluence.atlassian.com/doc/server-hardware-requirements-guide-30736403.html?_ga=2.105345731.19924285.1543339815-998447377.1543339815

Chaz, What are your customer permissions set to on the service desk? https://confluence.atlassian.com/servicedeskcloud/project-customer-permissions-954239155.html

Are you able to attach on a different computer?

Have you cleared your browsers cache?

You would need to use a plugin such as script runner to accomplish this.

Nic is correct the status was changed by someone most likely by accident while editing a workflow. You can edit statues by going to Admin (Cog) > Issues and selecting statuses on the left hand menu. More information can be found…

Can you look at the page source and see if the link Confluence is generating is correct. Also have you tried additional browsers.

Have you done a trace to see is there is a network issue that is causing delays?

What does your database monitoring look like under system?

Kumar, Since you found the log, recreate the error and look at what time you created it. Go back to atlassian-jira.log and review the log during the time of the error and you should be able to identify what is happening. Also how is your environment configured? Are JIRA and the Database server the same or are they…

What does the log file show? If the logs will not show in the application you can access the log file on the server.

Karen, You posted in the Atlassian Community. If you are looking for Atlassian support you will need to submit a ticket here: https://support.atlassian.com/contact/#/ What errors are you seeing in your logs? Is the MySQL server on the same server as your Jira instance? If not have you made sure that there are no firewall…

Sean, Confluence displays page URL in 3 formats, you can learn more here: https://confluence.atlassian.com/confkb/the-differences-between-various-url-formats-for-a-confluence-page-278692715.html What you are asking for will not work since it does not have the unique identifiers needed to determine that page since multiple…

Louise, You should start here: https://confluence.atlassian.com/confkb/how-to-resolve-missing-attachments-in-confluence-201761.html

The tokens expire as specified in the "oauth_expires_in" parameter when you get the access token. I believe that the default configured JIRA instance on Atlassian's server is 157680000 (which is 5 years)

Are you using cloud or server?

If you know the parent you can use parent = JIRA-1234 or if you can use scriptrunner (Cloud or server) - ("Epic Link"=XX-###) OR issueFunction in subtasksOf("\"Epic Link\"=XX-###") or AM utils (server) - issuekey in (issuesSubtasks("'Epic Link' = XXX-99")) ORDER BY Rank ASC. Both plugins cost money.

In the confluence.cfg.xml. The license will be in the <property name="atlassian.license.message"> tag in plain text you just need to update it here. Confluence should be shut down prior to making the change. Once you make the change then start up confluence and the license will apply. As far as the crowd issue you should…

It is server only so you will not be able to run it on a cloud instance.

You can use bulk update to add yourself as a watcher on issues. The best way would be for it to automatically happen and you could do this in your workflow if it is a specific issue type or issues on a specific project. There are also plugins like jira suite utilities (JSU), scriptrunner or automation for jira that would…

You can use the API to transfer the comments from one page to the other. You could either write a script to handle it or you could use postman and do it one by one. Look at get comments from a page and add comments to a page here: https://developer.atlassian.com/server/confluence/confluence-rest-api-examples/

We setup a service desk where the agents were tier one support and had total ownership. The tier two and tier three support were JIRA users and could work the issue. The assignment stayed with the agent and we used a custom field called Escalation Assignee to assign the issue to tier two or tier three support. A dashboard…

The only way to prevent the customer from seeing the communications in the portal is to have them as internal comments. If a user is setup on a service desk with a standard JIRA license and not an agent license and they have been given permission to the service desk their replies will be internal. They would however have…

You need a JIRA license to see a road map and proper access to the project. The share link is something you can share to help individuals get to the road map but they will still have to login to see it and have proper permissions on the project. It looks like roadmaps are specific to the project. I was not able to figure…

Sharon, You can follow these steps: https://help.trello.com/article/768-changing-the-admins-of-a-team-or-board or contact support.

On the project there should be a gear with project settings next to it. When you click that there should be People listed in the menu. You will need to add the person here and then provide the individual with the proper role in the project to see the project.

You can use an automation to notify specific user or mailing list. The user or mailing list does not have to have a service desk license but would require a JIRA license which is cheaper. You can also use add-ons to accomplish notifications based on criteria but those also cost money. I know that this is a short coming if…

Ravi, There are several different ways to do this programmatically but you would basically be creating your own one off application to extract and format the data. I also believe that there are several plugins that allow you to export data using an automation. You can also schedule filters but you would have to complete…