Brant Schroeder Community Champion

You might be able to use "COE Required "changed to YOURVALUE after -7d That is the only way I can think of.

What browser are you using? Does it happen in all browsers?

By default JIRA does not have a calendar like one you would find in Outlook or similar applications beside the Jira Issue Calendar gadget that can be placed on a dashboard. If that does not need your needs then there are a number of plugins that provide calendar functionality in JIRA and can be found in the Atlassian…

This should help you out. https://confluence.atlassian.com/jirasoftwarecloud/migrate-between-next-gen-and-classic-projects-957974933.html

It will be coming in JIRA Service Desk 4.0…

This is currently only available in Cloud and has not been announced yet for release in Server.

When you try to ALTER the table is the JIRA instance turned off? Also does the user that you are using have the proper permissions to ALTER table? Have you tried terminating all MySQL connections before performing the ALTER table change?

Jeff, There is not a delivered import. You can use the API to import users but this would require you to write a script to process the CSV. This is a plugin we have used in the past to help our developers understand the APIs available.…

You can use the steps outlined in the knowledge base article Changing Server ID for Test Installations to change the Server ID of your server to the one you need it to be. Once that's done, be sure to restart your environment and attempt to update the license one more time.

Rose-Marie, I have 7.13.0 installed and am not experiencing that issue in IE11. I would suggest clearing your browsers cache. Often during updates CSS and JS files are updated so if they are cached you can have some unexpected behavior.

Did you follow the steps here to resolve this issue? https://confluence.atlassian.com/jirakb/health-check-database-collation-in-mysql-943951422.html https://confluence.atlassian.com/kb/how-to-fix-the-collation-and-character-set-of-a-mysql-database-744326173.html

It is a fixed user licenses. Only 50 users can have licenses and access your applications. If a user leaves your company or you would like to reassign the license to a new user do to job change,etc. you can do that.

My guess is that something is missing in your automation. Here is an example automation that transitions an issue that Jack Brickey provided. In the example it is important to note that the service desk ticket is in a specific status and is able to transition to the other status. If the criteria is not met nothing will…

Sorry for the delay this is what we are doing: * There is a Shared Mailbox (email1@email.com) that is enabled as a service account (i.e. AD user object is not disabled). This is what Jira checks via IMAP. * There is a Shared Mailbox (email2@email.com). This account uses an Exchange forward, not an inbox redirect rule, to…

Sorry for the delay this is what we are doing: * There is a Shared Mailbox (email1@email.com) that is enabled as a service account (i.e. AD user object is not disabled). This is what Jira checks via IMAP. * There is a Shared Mailbox (email2@email.com). This account uses an Exchange forward, not an inbox redirect rule, to…

Our alias rules are created in exchange. When they come into the service desk the alias is a cc. I can work to find out exactly how the alias is constructed.

Can you post a screenshot of the workflow.

This is what we have in our site and it works. We also have it placed in the at the end of the head field. I think you just need to move your banner to the AT THE END OF THE HEAD field. <!-- Message Banner --><div style="background-color: yellow; margin: 0; padding: 6px; font-weight: bold; text-align: center;">Test…

You need to use the code block macro - https://confluence.atlassian.com/doc/code-block-macro-139390.html

Avelino, If you have purchased Service Desk you will need to select PROJECTS - >CREATE PROJECT (Upper Right Hand Corner) -> CLASSIC PROJECTS On the create project page you will need to select CHANGE TEMPLATE and choose one of the service desk options. I am not sure where to create sample data in the cloud release anymore,…

Brian, You will need to contact support: https://support.atlassian.com/contact/#/

Micah, I have had a similar issue occur on Server where we had to bounce the service to get emails flowing again. I would think it would be something similar in the cloud. You should contact support by submitting a support ticket here: https://support.atlassian.com/contact/#/

Kasey, I talk about how we use a single email and multiple email aliases to accomplish something similar. We then use automations to adjust how they are handle and processed in the desk. This should help you out, let me know if you have questions…

Our aliases come in as a request participant on the email request. We just use the following to capture it and then add a component for the proper queue. 

If you setup a third party on a service desk with agent role but do not give them an agent license but a JIRA license you can add them as a watcher then they will be able to collaborate and their comments will be internal. This solution requires them to have a JIRA core licence on your instance. If you do this you will…

Sri, Server is a different platform that has to support multiple databases, servers, hardware environments, etc. The turn around time is longer because of this and requires lots of additional testing and validation. Since the cloud environment is controlled by Atlassian updates can be rolled out more frequently because…

The easiest way to do this is to just wrap the text around the image and not worry about sections at all. Click on the image in your content and then in the editor toolbar click the left or right justify button. The text will then wrap around the image. If you want to use sections you will need to create a section that is…

This is a community area you should submit a support ticket here https://support.atlassian.com/contact/#/

Sorry I meant to add this link as it is for the cloud version - https://jira.atlassian.com/browse/JSDCLOUD-1315

JIRA Service Desk does not provide a way currently to copy calendars or share calendars between service desks. You can go here and vote up the feature request. https://jira.atlassian.com/browse/JSDSERVER-1315