Brant Schroeder Community Champion

If you are in the same JIRA instance then is all you need to do is have her add you as an admin to the project - https://confluence.atlassian.com/adminjiracloud/managing-project-roles-776636382.html If she has her own instance then she will have to backup the project and you will need to restore it to your…

Laura, You will need to do a password recovery. Since you are logged in and trying to change your password is is asking for the current password to prevent someone from changing your password if they were to get access to your account after you entered your credentials. If you logout you can go through the password…

Dennis, You instance is not very large. It is always a good idea to have archival and clean-up tasks in place to ensure that your instance runs smoothly. The only issue we have seen is some oddity with the Firefox browser. Here is a nice free training that has some good information about scaling JIRA…

Sounds like you just need to change the default program for that file extension type. https://www.digitaltrends.com/computing/how-to-change-file-associations/

Marc, You can create a custom select field that would house specific options for the user to select from. This would prevent free form answers and you would also be able to use it in your filters for reporting purposes.

What operating system are you using?

I believe that they prorate it and you stay on the annual plan. You can ask them directly by submitting a question here: https://www.atlassian.com/company/contact/purchasing-licensing

Joshua, The easiest way to resolve your issue is to just create an 0365 account and use that for incoming and outgoing emails. We have a similar setup and we just created an account in 0365 and it works well.

You can do any of the following: Merge two JIRA instances - https://confluence.atlassian.com/jirakb/how-to-merge-two-different-jira-cloud-applications-together-779160767.html Migrate a project - https://confluence.atlassian.com/jirakb/how-to-migrate-projects-from-one-jira-cloud-application-to-another-779160766.html

The service desk mail handler automatically adds individuals cc on an email as a request participant if you have your permissions setup properly on the service desk for this to occur. This allows the cc'd users to see all public comments and view the issue in the service desk portal. Watchers in the service desk must have…

You will need to start with upgrading Core. If you are not seeing the download button you might want to check firewall rules. Have you upgraded before and seen the link? If you can not see it you can always download it here: https://www.atlassian.com/software/jira/download

In order to be able to add sub-tasks you need to make sure that your project has them in it's issue type scheme. Please check the issue type scheme in the project settings.

Audra, Under applications you should see Versions & Licenses. On this page it should provide you with a link to upgrade JIRA Core. Once Core is updated you will come back to this page to update Software and Service Desk if you are using them.

Sanjay, 1) I am assuming that you are not using Confluence to manage your users so you need to perform some configuration on the application to get it authentication working again. You can follow the steps here to setup a local admin account. Once you have this setup you will be able to login and troubleshoot the…

If you have purchased questions for confluence and installed it you should see Questions in the navigation. When you click that link it will take you to the questions for confluence area and you can submit a question there.

Micha, SLA reports are currently limited to JIRA service desk. The SLA is a calculated based on the different criteria you add when you create it. I believe that this complexity is what is delaying it from being part of the Confluence reporting repertoire. I am hoping at some point that Atlassian includes them in…

If the tasks are in different projects you can filter on that. You can filter by assignee(s) and view by developers or support. You could add a new issue type and apply that to the development team (developer task) and filter on that. You could create a component and apply it to all the developer tasks and filter on that.…

Scott, This is not delivered functionality within JIRA. We had a similar needs and created a base project with all of the issues and configuration setup the way we needed it. We then purchased an add-on that allows us to clone that project. There are several different plugins that you can then use to copy the project. We…

Vanessa, They are the urgency level, High Medium or Low. You can filter to see each using the urgency filter on the page.

Unfortunately it's not possible to vote on an issue on customer portal interface, although, there is an improvement request open for this matter. Please find it below. https://jira.atlassian.com/browse/JSD-1743

It's not currently possible to adjust the default behavior of Confluence Quick Search, there is a feature request for it: * CONFSERVER-5338 This feature would allow you to specify the default search scope of the Quick Search in Confluence. In the meantime, you could use the LiveSearch Macro in order to specify the scope of…

Alison, You can use a Service Desk Automation on issue create. Have the condition look at the channel request-channel-type in ("email") and any other conditions you would like. In the Then area use the send email function so they get a response. You can also transition the request to closed here and tag it with a component…

Yousaf, If you are unable to edit a request type you have something else wrong with your instance. If the issue is not the same issue found here: https://jira.atlassian.com/browse/JSDSERVER-5782 You will need to look at your logs and see what error is being recorded when you hit that page. Once you have the error you will…

Yes that is why you write it to only fire when the condition is true.

Use the JSU Regular Expression Check and use a regex that is something like this /^(.|\n){1,130}$

The error is associated with DVCS. This is used to link a project to bitbucket. Are you using bitbucket? You might try removing any bitbucket associations on that issue and then try deleting.

You will need to use a post function. I would use https://scriptrunner.adaptavist.com/latest/jira/builtin-scripts.html#_fires_an_event_when_condition_is_true You can then update the parent task when the condition is true.

Scott, You would need to use a third party plugin to update your custom field (checkbox). I would recommend one of the following three JSU, ScriptRunner or Automation for JIRA. Each have different ways of accomplishing what you are asking to do. The least complex way to accomplish this is to do it using a workflow…

Found 4.

Mirko, Please ensure that your account is listed in the spaces permission page and has admin access. If you have been added to the space as an admin then you should be able to edit restrictions. Also was the space provided by the partner coming from a cloud instance of confluence?