Brant Schroeder Community Champion

Recardo, Welcome to the community! Basically it happens because of a few things: * Clear Browser Data/Cache. * Disable third-party browser extensions * Re-login to Trello. Also make sure you are using a supported browser. https://help.trello.com/article/736-troubleshooting-browser-issues-with-trello

Graham, First off welcome to the community. The two images you posted are the same so I was not able to see how the second automation is constructed. You can view legacy logs by going to the legacy automation page and clicking on the three dots and selecting view logs. This log contains errors and successes.

Jeremy, I have experience with both but not as high as a 1000. From my experience when the issue initially loads and when you save it is slower but not that noticeable. If the issue has a lot of custom fields on it plus this one it will most likely load slower than if this was the only field. You might experience slower…

You can do something like the JQL below. You will need to make sure you include all of he possible issue link types. project in (A, B, C) AND issueLinkType in (blocks, causes) To exclude you can do issueLinkType != or not in

Joe, Firstly, welcome to Atlassian Community! There is not a great way in cloud to pull all of this information together without using an app. The Content Report Table macro has the title, creator and last modified but does not have the date it was created. If you want a little more detail you can look into EasyBI for…

Is the address that it is sending from managed by your company? 

Are you using a custom email account to send and receive emails?

Are all your customers from the same company? Is this happening to all your customers? If you create a test account using a gmail account does it happen on that? It looks like something that occurs to help prevent someone from clicking a link in an untrusted email. You can preview the customer notifications in Jira Service…

Jesse, This is not normal service desk behavior. Do you know if your email client or appliance is doing this? Does this happen on other emails that you receive? Does the service desk email address need to be added to a whitelist?

If you have Jira Cloud Administrative rights you can use the Import Data option for admins to accomplish what you are trying to do above. Here is the documentation: https://support.atlassian.com/jira-cloud-administration/docs/import-data-from-a-csv-file/ Make sure that you are navigating to JIRA Administration > System.…

You can configure cards on a board to display up to three additional fields. The fields can be different for the Backlog and Active sprints, if you are using a Scrum board. * Go to the desired board, then click Board > Configure. * Click Card layout, then add or delete fields as desired. Documentation…

Juan, The transitions are automatically recorded on each issue. You can view the transition history on the issue by clicking the transitions tab under the activity section of the issue. It will show all transitions here an who initiated them.

I live in the mountains of Idaho so wildlife is aplenty.

That is great. We get everything from Moose, deer to the occasional black bear in our back yard.

If Confluence is setup publicly it will display the language that you setup as the default. In order to make different language options available on a public space you would need to us an App like Lango. https://marketplace.atlassian.com/apps/1222713/lango-language-and-translation-manager?hosting=cloud&tab=overview

Nice article with some really good insights. I agree that trust, transparency and openness are essential to having strong, high performing teams.

Seems like a sales pitch.

We often have very high performing teams that will excel on the health monitor playbook but lack a good work life balance. In the end this impacts the health of the team over time. When I was looking the health monitor over I felt like it missed the work life balance piece. Am I missing something?

Well done, very helpful.

I really like this team playbook. Some units have weak support from management which can make the exercise frustrating for the team. When you run this playbook and present it to leadership who does not support your decisions or is not open to feedback it can be very deflating. I would really like to see some additional…

I think this is more relevant now with so many of us working remotely.

Jira! Since I mainly am working on large and complex projects Jira allows my teams to keep work organized and provides a great place to collaborate and log what is happening. We also use Trello, Service Desk and Confluence to keep our units running and providing top notch service.

We have used these to train users in our unit. They are excellent classes and you can not argue with the price, FREE! I highly recommend using this resource and letting other users know about it.

The batching emails options will help cut down on the number of emails but it does so by grouping communications for a single issue. In your example above the default email delivery including batch will still send multiple emails.…

On the existing service desk issues can you make sure that they have a request type. If they do not have a request type then emails will not be sent.

Please use the following support documents to ensure that you Jira Service Desk Cloud is configured correctly. https://support.atlassian.com/jira-service-desk-cloud/docs/receive-requests-from-an-email-address/ After following the steps in the document above to configure your service desk if you are still not receiving…

Mark, With the help of Zapier you will be able to integrate google forms and Jira to create issue in JIRA. Please find more details on below link. https://zapier.com/app-directory/google-forms/integrations/jira You might also consider looking at Jira Service Desk. This would allow you to create a support portal where your…

The only thing I can think to do at the Help Center level is to add an announcement banner that tells them to select their product for the best support. If they don't then it will still search everything and it will be important to properly label your knowledge base articles and your request types so they can easily see…

Jim, Unfortunately the search will only link to Confluence and will not link with external KBs such as ZenDesk articles.

Only delete the two I listed. If you delete more than that you will have issues. The two you will delete will be recreated on startup the others will not.