Brant Schroeder Community Champion

Laura, I would suggest creating a service desk for each product and have the users select the service desk at the Help Center level. You can then associate the products confluence space with each products service desk. Then when they search the confluence space for documentation it would be linked to the correct product.…

Norma, I would suggest disabling the app to see if you get a performance improvement. If you do I would suggest reaching out to the support of that app so they can help you resolve the issue. I would also suggest deleting the app (plugin) cache on the server. Occasionally this cache will become corrupted after an update…

When you are in the service desk portal and you are at the help center level it will search all of the Confluence knowledge base articles associated with each of the portals (service desks) that a user has access to. So in your example if you have the following: * Help Center* Service Desk A -> Confluence Knowledge Base A…

If you can provide additional details that could help. I have seen the error you provided before but I am not sure without additional details if this one is the same or not. You can look at the knowledge base and see if it is. If not can you please provide additional…

I am assuming that the account has multifactor on it. I would suggest looking at the knowledge base article. https://confluence.atlassian.com/cloudkb/configure-gmail-imap-mail-servers-with-multi-factor-authentication-in-jira-965552856.html

Sergii, I would suggest that you use the free plan if you only have one user. 1-5 users is the same price for standard plan but you can always use the free option. You can also upgrade from the free to standard or premium at anytime.

Users need to select their language preference. That can be don by following these steps. https://support.atlassian.com/confluence-cloud/docs/edit-your-user-settings/

I believe for public pages you need to use an app. Looks like either one of these would work https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=translate

Vinod, You need to buy the new Cloud url, export all the data from the old one, import it into the new one, and then shut down the old one. See https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html

Khalid, The only delivered gadget that I can think of that will provide something about tickets completed is the two dimensional gadget. We have used to to show a leaderboard of sorts for our agents. We have a filter that pulls in all issues from our service desks for the last two weeks. We then display the agents on the…

Karrar, I believe this knowledge base article will help you resolve your issues. https://confluence.atlassian.com/jirakb/java-security-cert-certificateexception-no-subject-alternative-dns-name-matching-hostname-found-297669411.html

Cards can be repeated Weekly, Monthly, or Yearly. Every time the card ‘repeats’, it will be copied to the list you select. While cards can only be repeated once in a month or year, they can be repeated multiple times a week. To repeat a card daily, set it to repeat on all days in a week. There is not a repeat after X days…

Can you try increasing the ram. Looks like the garbage collection is constantly running. Try boosting it to at least 2GB of heap. You can check this article on how to increase memory: How to fix out of memory errors by increasing available memory

I am assuming that you are trying to evaluate the free product. If you are unable to connect to the internet to generate the license you should be able to obtain one from licensing. (https://www.atlassian.com/company/contact/purchasing-licensing) 

Dharma, When you register the schedule is part of the registration. During registration you would choose what class you would like to take. I would suggest registering for the event and then reviewing the schedule for trainings.

What are you seeing in the logs?

Confluence will have apps running by default and if one does not load it will can cause issues. Lets start over and have a look at a couple of things in Confluence. checking the memory that Confluence is using by going here: 1- Click the cog icon at the top right corner 2- Select General Configuration 3- Search for System…

One other thing to try is running the apps in safe mode. This will disable all apps and see if it runs better - https://confluence.atlassian.com/upm/disabling-and-enabling-apps-273875716.html Also do you have collaborative editing turned on? Is so can you turn it off and see if that resolves the issue.

Can you provide some additional information. * What is being produced in the logs? * Since the CPUs are tapped can you run a thread dump - https://confluence.atlassian.com/doc/generating-a-thread-dump-188095.html

Which app are you installing and what is the error? Can you share a screenshot?

While JQL does have historical searching for terms like 'Changed' or 'during', these are limited in how much they can help here because an issue can potentially execute the same transition more than once. Since JQL is designed to return Jira issues, there is not a way to search for this data in JQL alone, with native Jira…

Carl, I looked and was not able to find an enhancement request suggesting what you are looking for. There were several relating to collapsing a swimlane. I would suggest reading through the enhancement requests and voting for any that relate your issue (I did not see any) or submitting a new request.…

Khalid, You can create a new filter that includes all the field you would like to have sent via the email and then save it. The JQL might look something like this. assignee in (currentUser()) AND resolution = Unresolved ORDER BY created DESC This will bring back all unresolved issue for the current user. Once you have the…

Allen, Please check and make sure that the users project role has edit permissions on the permission scheme. You can do this by identifying what role the user has on the project by going to Project Settings > People. Then search for the individual and see what roles they have. Once you know their roles you can click…

Chakri, Do you have any other applications on the server? Is there any antivirus running? Are you seeing any errors in the logs? If you can provide a little more information that would be great. Usually this is due to a RAM issue. I would suggest also looking at this article about tuning your application.…

Gui, That is correct. A widget is specific to a request type in the project. When you set the widget up your would associate it with a request type. For what you are desiring the best option is to direct the user to the portal to submit their request. Then they can select the request type that meets their need. A widget is…

@Elizabeth Howden Two answers: * https://community.atlassian.com/t5/Atlassian-Cloud-Migration/What-happens-to-users-when-you-migrate-them-from-jira-server-to/qaq-p/1500519#U1501104 *…

There is nothing delivered but there are apps like smart attachments on the marketplace that allow for what you are asking. https://marketplace.atlassian.com/apps/1212507/smart-attachments-for-jira?hosting=cloud&tab=overview If you would like to create a feature request that can be done…

Jakob, You will need to look at the Jira logs (atlassian-jira.log) and the troubleshooting and support tools. The troubleshooting and support tools will scan you logs an identify common issues and provide links to solutions. (Admin > System > Troubleshooting and Support Tools) You will still want to confirm in the logs the…

Gulsanam, Welcome to the community. Adding anything to Jira has an impact on performance. In this case I would be more concerned about the number of users you are adding when adding each organization. I would recommend constantly checking performance and tuning the server, especially as you make large additions of…