Brant Schroeder Community Champion

What happens if you change the project to use a scheme working on another project? Also do you have permissions to create issues in those 4 projects? (permission scheme)

Cesar, Can you try these steps: * Browse through System -> User Interface -> Look and Feel and reset all the configurations to the default * Reconfigure manually everything you need from the Look and Feel

Ken, The Jira service desk already provides a way for customers to view their organizations issues. If you setup an organization in the service desk and add individuals to that organization and add that organization to their issues, they will be able to see those issues in the portal. I would suggest doing the following: *…

Paul, Unfortunately you have to make the change on each request type for searching KB and labels. I agree it is tedious but hopefully changes do not occur very often.

You should add the story points field to the screens for the Task issue type. You can find more info here how to add a custom field to a screen: https://confluence.atlassian.com/adminjiraserver/adding-a-custom-field-938847222.html If you are trying to add it to issues not normally associated with a a software project you…

The ability to make templates. We house a lot of information in Confluence but out Knowledge Base has become one of the most widely used spaces. To help create continuity among articles and improve searchability we created templates that the users creating the articles must adhere to in order to get their article…

@CenturyX476 - I would suggest reaching out to your account rep at Atlassian. We are in a similar boat and very disappointed. We have been looking at data center and after some additional discussions are even considering cloud.

Will there be any additional trainings in the near future?

@Lumitio_rfonte - I am interested in learning more about your needs as well. It seems like there are questions about connecting Teams and Jira on a regular basis and most can be answered through documentation but there are a number that extend past that. Can you please provide additional details?

We often establish this at the beginning of the project and identify specific times we can make this happen and how we will make it happen. We have used Teams, Zoom and Slack. Just depends on the team and how they like to work.

Nice find.

I hope to stop using apps at some point and disconnect. But if there are ones I would use they would be related to keeping in touch with family. These seem to change with each generation.

Have them turn on their cameras.

I am just excited for skiing. The white stuff is already falling and the season will be here in a couple of weeks. Hopefully :)

"Remind everyone that there are time zones and you have a life outside work," - Well Put

I have been doing it for years so it is not a huge change. I like the freedom it provides me with my kids to give them an education in the outdoors. Working from home allows us to go on small hikes during the summer and skiing during the winter.

Motorcycle riding, just getting back into it.

I agree, after a relaxing weekend it is great to get back into the swing of things.

I agree cake is not my thing. I do like freshly baked cookies or brownies.

I believe that it is becoming more common to work with teams or clients outside of your time zone. We often work with teams in India who have a 13hr time difference. We mark on our calendar the agreed to overlap time and try to schedule everything during that time. Occasionally we have to schedule outside of that but…

Please reference the screens with associated with those issue types and make sure that summary and description are in the create screen.

Thanks, how many request types do you have? Is this happening on all of them?

Can you confirm you are in a next-gen project. When you go to the project settings does it say next-gen in the lower left hand corner?

If you can go from every status to development try this and see what it gets you. project = "projectX" AND status changed from ("Queue", "Code Review", "Merged to Dev Branch", "QA", "Ready for Release", "Done") TO (DEVELOPMENT) DURING ('2020/10/26', '2020/11/06') Please make sure that the status are correct as they are…

Tim, What does your workflow look like?

Tim, During is looking for some sort of change during a time period. Since the status you have is a specific static value. it will give an error. You could use the following JQL but it might not get you exactly what you need: project = projectX AND status = Done AND updated >= 2020-10-26 AND updated <= 2020-11-06 I would…

You are showing status. Can you add Status category to the list of fields that is displayed. Please just add it next to status in the columns.

Please display status category in as one of the queues fields and let me know what is in it?

I took a look at a couple of test instances that I have setup. This seems to be a field that is populated and used by Next-Gen projects. If your service desk is not next-gen then it looks like this is not available.

If you use Status instead of Status Category does that change anything?