Brant Schroeder Community Champion

Can you also share a full view of the queues JQL or filter? I would like to look and make sure that there is not a conflict.

Can you use status instead of status category and see if this makes a difference.

Can you share a screen shot of an issue and the queue?

Jim, Really Confluence is broken up into Spaces and within spaces you have pages. Pages can be organized into a hierarchy. You can use labels to organize content. Here are a couple of articles. https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-organizing-your-content…

The queue will only show what is specified in the filter/queue. Please check the queue and see if you are possibly filtering out the new issues by specifying a issue type or request type, status, etc.

Let me know if you have any other questions.

Sorry for the delay in getting back to you. I would suggest an individual project for each initiative. This will make is easier to see how many active projects you have at one time, how the work is distributed over the projects, will allow you to collaborate more efficiently on projects with individuals outside your group,…

Tim, Sorry if I was not clear. The reason I suggested using dates is you can align those dates with when the sprint ran. Is you use sprint = "SprintName" it could pull in transitions outside of the sprint run date. The dates do not have anything to do with the length of time the issue took to move but when the transition…

Tim, You could use JQL to pull that information. Just put the statuses in that you are interested in and the date range of the sprint and who changed them. project = "Project Name" AND status changed FROM "Status A" TO "Status B" DURING ('yyyy/MM/dd', 'yyyy/MM/dd') BY "username" Or for multiple statuses project = "Project…

If you have a large instance and you would like to archive pages, spaces, etc. and have insights into updates and usage I would suggest Better Content Archiving for Confluence. If you are doing archiving occasionally then I would suggest doing it this way.…

Can you review the Jira log (atlassian-jira.log) It is usually found on the server in JIRA/home/log/atlassian-jira.log In you initial comment it looked like other products were installed besides Jira Software. Are you also running service desk?

Cesar, Welcome to the community. Can you please clear your browsers cache and see if this resolves the issue.

Volker, I am not positive on that but would assume it is the case. You could always create a new project and only have a couple of users in it and test to confirm before doing your real migration.

Katelyn, Not having any issues at this time. Can you use the following document to make sure you are in the correct place. https://support.atlassian.com/jira-software-cloud/docs/add-people-to-next-gen-projects/

Matthew, Welcome to the community. What type of issue is being created? (Is it Jira Software or Jira Service Desk) When you say it is not showing up where are you looking Dashboard, Project, Queue? (Can you share a screenshot) Are you able to find the issue if you search using a filter on the project? Since we know the…

Bhargavi, were you able to resolve the issue by giving them access to one drive?

Do you see anything in the Jira logs? Also what other apps do you have installed and have licenses for? What type of license do they have?

No this would not initiate an email. You can however use an automation on issue create where you send an email to the program manager. If you want the program manager to be able to see the issue you should also add them as a request participant as part of the automation.

Flash was used a long time ago to display certain file types but was replaced with HTML5. Both of the versions you listed do not use flash player unless you have an app (add-on) that uses it. Is there a certain reason you are concerned? Do you have pages or issues with flash on them?

Allison, Can you please check your customer permissions. Can you select the third option and see if that makes a difference.

Bhargavi, Welcome to the community. There is not a security check for macros. Since macros display information from Confluence or other Atlassian applications the issue is usually due to the individual not having access to the content being displayed in the macro. Can you share which macro is having access permissions?

Everything you need can be found here: https://confluence.atlassian.com/doc/upgrading-confluence-4578.html This documentation will walk you through all the steps you need to upgrade and items you should consider. Remember to always back everything up before you upgrade. If possible create a clone of the application and…

You can't create private cards - a workaround is to create a private board, and refer to the card by adding a link to the card in the private board n the description.

The customer satisfaction survey is only sent to the reporter and there is no place to change this.

Rajan, Can you explain a little more about your business process and how you work. Is each initiative treated like a project? Do the initiatives have inner dependencies? How do the different departments interact and collaborate now? Is this how you see them working and collaborating in the future?

Jira service management is the newest iteration of the service desk. From the Atlassian website: To be fair, it’s not really a “this vs that” scenario, because Jira Service Management includes all the functionality of Jira Service Desk with richer ITSM capabilities. Jira Service Desk is now part of Jira Service Management.…

I would start here to see if this corrects your issue - https://confluence.atlassian.com/jirakb/jira-ui-shows-unreadable-text-or-nothing-on-captcha-and-some-gadgets-due-to-missing-fonts-941590036.html

Carlos, You can use an automation to move the issue to a status that has a transition that the customer can perform when the SLA is breached. You can configure the transition on the workflow to allow the customer to transition it. Go to Jira Settings-Issues-Workflows, then edit the workflow from which you want to make…

The $100 USD is for course + exam voucher they are bundled together. So if you purchase this https://training.atlassian.com/course/project-administration-in-jira-server it includes an exam voucher as stated here: * You'll have access to the course and supplementary tutorials for 60 days upon purchase. * Start your 24…

Walter, I am assuming that you installed the Jira trail version on iOS. Did you follow all of the instructions found here: https://confluence.atlassian.com/adminjiraserver/evaluation-installation-938846832.html Please double check and make sure that you ran the proper sudo commands and used the express installer. You…