Brant Schroeder Community Champion

Often this is caused when the page becomes corrupted with some bad content. Sometimes this is caused by a macro or content that was pasted in from a different web page. I have seen this fixed by restoring an old version or creating a new page and coping the content into it from the page when it is not in the edit mode.

Deshnee, I have never done it and would need to test it but I would think you could do it on the workflow in a post function on issue create using scriptrunner. I would also think that you could accomplish it with an automation. Both solutions require an app and are not delivered functionality.

disabled and inactive users will not show up in a user picker field when you search for them. I believe if you know their user id and you add it then they can be selected in the field but you have to know it specifically.

Laszlo, Welcome to community. So you have removed the Jira user directory from Confluence and are now using the confluence user directory. And you are now wondering if you can remove all the inactive users from the old directory?

Permissions are inherited until you override those with specific permissions to the page. The page permissions will trump space permissions or permissions on a parent page.

Patrice, Welcome to the community. I want to make sure I understand this. You have a multiple service desks (projects). Service Desk A receives all issues to be triaged. The issues that come into Service Desk A are then moved to Service Desk B, Service Desk C or Service Desk D to be worked and closed out. If a customer…

Also welcome to the community.

Arthur, I have not been able to recreate the issue. Can you clear your cache and see if that makes a difference. If it does not solve the issue can you please provide some screenshots so I can ensure that I am following your instructions properly.

How are you embedding them? Are you just uploading them as files? Can you provide some screenshots?

It sounds similar to this issue that I have seen before where there is no default priority. Use the SQL here to see if that is the issue and if it is then follow the steps to fix it.…

Jeff, Here is what someone else did to solve the issue. https://community.atlassian.com/t5/Jira-Core-questions/cluster-properties-file-get-jira-node-id-ID-automatically-like/qaq-p/753801

Haley, Welcome to the community. Here are the steps on how to add attachments to a card. https://help.trello.com/article/769-adding-attachments-to-cards

According to the documentation you have is correct. https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/ {{issue.url}} The URL to access the issue. Also provides the customer portal URL for Jira Service Management requests. Available properties: * {{issue.url}} - Returns the URL of the issue. *…

This is not available in cloud. On server there are some apps that provide this functionality.

Also welcome to the community.

Shana, Make sure that you have setup teams and the teams need to be shared teams. How to setup teams - https://confluence.atlassian.com/advancedroadmapscloud/teams-998651653.html A Adding and removing - https://confluence.atlassian.com/advancedroadmapscloud/adding-and-removing-teams-998651658.html Why they need to be…

Looks like you are doing the same thing as in this question. https://community.atlassian.com/t5/Jira-Service-Management/Service-Desk-Reminder-for-pending-approval/qaq-p/932791 This user used an automation rule like you but added a post function to the transition to send out the email to approvers. 

One of the best things you can do is in the service management desk in the knowledge base settings you can associate the labels with a request type to help narrow down results. Then as the users use KBs to answer their questions and agents use them to answer issues it will learn and get better at providing results.

Also welcome to the community

Also welcome to the community.

Watchers are setup to access the issue through Jira and not the portal thus the link issue. If you add them as a request participant then they will get the link for the portal. This will work for you if the comment you are posting is public. If it needs to be internal then they will have to be a watcher.

Sadie, I believe the solution posted here using butler is the only way to do this. https://community.atlassian.com/t5/Trello-questions/Mandatory-Fields/qaq-p/1275854

Danial, You can go to your customer notifications to see what the notification will contain. https://support.atlassian.com/jira-service-management-cloud/docs/change-the-look-and-feel-of-customer-notifications/ If you want to see what the notifications will look like you can create a test account and submit an issue using…

Also welcome to the community.

If you've just Closed a board (the action available when you're in the settings on the board itself), you can recover it. If you've really deleted the board from the Closed Boards list then it's really gone! No coming back from permanently deleted. For more detail about deleting or recovering closed boards, check out the…

I believe that this will help resolve your issue. https://confluence.atlassian.com/jirakb/fix-gadget-titles-showing-as-__msg_gadget-in-jira-server-813697086.html

go to project > project settings > notification. Ensure that the role that your agents are associated with is included in the Issue Created event If you have confirmed that the notifications are setup correctly you can use the notification checker to diagnose issues. Use the JIRA Notification Helper. The JIRA Notification…

Welcome to the community. By default this is not something that is delivered. You can use an app like this one to do what you are describing. https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?hosting=cloud&tab=overview 

Sorry that is my bad. You will need to use edit issue. Under choose field to set select assignee. Then under assignee you will need to change it from unassigned to Copy from issue. Then click the three dots on the right and select copy from. Then click the Copy Assignee from Current issue and under Issue to copy value from…

What is listed under your values to use?