Brant Schroeder Community Champion

Yes you would just copy them.

Teresa, You will want to follow the instructions found here: https://confluence.atlassian.com/adminjiraserver/migrating-jira-applications-to-another-server-938846962.html specifically under extract the files. You should also check your customizations.

I would suggest submitting a support ticket https://support.atlassian.com/contact/#/

I have not been able to find a fix for this. I would suggest submitting a support ticket: https://support.atlassian.com/contact/#/

This did not take on the last post. Here are the instructions from the link. How to change the favicon The favicon appears typically to the left of your browser's URL field, and on browser tabs displaying a page on your Jira site. To upload a favicon, make sure it's in PNG format, with dimensions of 32x32 pixels, 71x71…

The favicon can be changed following the instructions found here: https://support.atlassian.com/jira-cloud-administration/docs/configure-the-look-and-feel-of-jira-applications/

I almost forgot, Welcome to the community.

Yasir, Are you logged in when you are making the calls on your local system. Try making the same call from an incognito window that will not have your authentication cached. You will need to place credentials in your API call. You should be able to use oauth, basic auth or cookie auth on the rest service.

In the project go to the project settings and select automation. You can then create a new automation. The rule will need to run when an issue is created. You will need to specify the criteria that defines if it is applied such as issue type, initiator is the customer, etc. For your they function choose assign the issue to…

This is probably better https://support.atlassian.com/jira-software-cloud/docs/learn-the-basics-of-automation/

https://www.atlassian.com/software/jira/guides/expand-jira/automation

We have used scriptrunner or JSU in the workflow to accomplish this but you can also use automation which does not require an app.

I was disappointed to not see mountain hermit on the list.

Yeung, Sounds like you need to work with IT to loosen some restrictions. I was not able to login with JavaScript disabled so I would start there.

The only way to see this is in the profile section under the Recently Viewed list in Confluence keeps track of pages and blog posts you've recently visited, and allows you to easily navigate back to them. To view your recently viewed content: * Choose your profile picture at top right of the screen, then choose Recently…

Allison, You would have to use an automation or a workflow step (this would require an app) to accomplish this. You can easily create an automation that would make the program manager as the assignee. The issue you could run into is if someone chose a program manager that was not an agent on your service desk then the…

Bernardo, Can you submit a support issue https://support.atlassian.com/contact/ You will be able to provide a support zip and they can review your complete configuration to see if something needs to be tweaked.

This can be done with Automation for JIRA. I think it can also be done with the free version Automation for Jira Lite. Simply use the "Assign Issue" action and select "Assign to a member of a list or group". You will be then offered a choice of "Load Balanced", "Round-robin" and "Random". Round-robin assigning iterates…

Nicki, Is this what you are looking for? https://www.atlassian.com/legal/cloud-terms-of-service

You need to add "Validators" in your workflow step. Make sure that you have a screen with the time tracking field on it so they can enter their time. Please check https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html#Advancedworkflowconfiguration-validators You will need to…

Liz, Welcome to community. You can use the recently updated macro. https://confluence.atlassian.com/doc/recently-updated-macro-139519.html

Nathaniel, Welcome to the community. We have had the same issue. We have a single space for different project groupings. Instead of linking a space we just use the project shortcuts and link the the top level page in the space that has all the project information underneath it. We also provide high level access to everyone…

Millia, Sorry that is not possible. You can do it with an App like easyBI or you can export the filter and change the name on the export.

Millia, Welcome to the Atlassian Community. There are no graphs in the Excel reports. You would need an app like easyBI to get that on an export. You can easily create them yourself. https://blog.hubspot.com/marketing/how-to-build-excel-graph 

Looking at the documentation I am not finding any setting or reason that you would not receive at mentions as soon as they are made. In the documentation here, https://confluence.atlassian.com/adminjiraserver/configuring-email-notifications-938847633.html, it states: When you're mentioned in an issue, it usually means that…

That is odd. can you used this document to double check your setup: https://support.atlassian.com/jira-cloud-administration/docs/configure-email-notifications/ Your first step might be to go to the very bottom of the article and use the notification helper to check and make sure that they can get an email.

When a user submits a service request it creates a Jira issue. What you are calling a service request in the queue is the same as what I am calling an issue. So is the program manager the individual who will be assigned the issue and work it in the service desk queue?

Yes, they will not receive an email. I am assuming that the program manager will need to participate on the issue as well. I would just add an automation that added the individual in the select program manager field as a request participant on issue create. I am not sure that they would get the create email but would…

How many program managers do you have? Is there a field on the form that will allow you to distinguish who it should go to?

Thanks for the insights, greatly appreciated.