Brant Schroeder Community Champion

Do the same customers submit issues to both app management and infrastructure? If so I would just have a single service desk and group request types into those areas. Depending on how you run your application and infrastructure teams you might consider creating two internal Jira Software projects which would allow you to…

@Todd Bailey You can learn more about the app here: https://marketplace.atlassian.com/apps/1218481/refined-for-jira-cloud?hosting=cloud&tab=overview This does require an additional cost but you can install it and verify it is what you want via the 30 day trail. Hope this helps.

@Chris Zempel The ID should be the same so if the ID is ISSUE-11 in the old system it will migrate as ISSUE-11 in the new system. The key is the name and number.

@Mike Schultz Are you using any type of email app on your server instance? If you are not then on each project you would need to check the email associated with the notification scheme.

@Evan Gilner What type of project is this on company-managed or team-managed service desk? Also for that issue type is their other request types it can be changed to?

@Patrick Renckens Welcome to community. I am not sure and was not able to find anything in documentation. I would think once verified you could remove but I do not know that for sure. I will escalate to Atlassian for further clarification. 

@Phyllis Zhu I would suggest using the Jira Cloud API to pull the information you need and consume it into the other application. https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/

@Paul Johnstone There is no way to add it. I would suggest submitting a feature request to Atlassian to get this added back. It might also be on their roadmap as they are making a number of changes right now to Jira Business projects. https://jira.atlassian.com/secure/Dashboard.jspa

@Jiri Pik Are you using Server (Local Installation) or Cloud?

@Kaido Kabral I would recommend using the email address that you are using on the service desk as the email channel. You can go to Project Settings -> Notifications At the top you will see Email: you can edit this to be the same as the service desk email you are using on the channel. Then emails will be from this address…

@Jjamila Andoh Welcome to community. I believe this old community post is as good as it gets. https://community.atlassian.com/t5/Questions-for-Confluence/Sync-Confluence-between-Atlassian-Cloud-instances/qaq-p/345488 You might also look at this app but I am not sure if you can publish to a different instance.

@David Mattia Welcome to community. If you are following these steps (https://support.atlassian.com/statuspage/docs/set-a-custom-domain-and-ssl/) and getting that error when you add the custom domain into the custom domain field you will need Atlassian to take a look at this for you. Have you submitted a support issue to…

@Todd Bailey Unfortunately not in cloud using delivered functionality. You can get the app refined theme for cloud which would allow you to make the change.

@Stefan van Dijk Welcome to community. Great question and you are correct that there are a lot of different ways you can go when setting this up. I have configured it both ways. A single service desk with everyone in it and multiple service desks. I would say that it really comes down to how your organization is…

You would not alter the SLA you would create a new one and call it something like auto response.

@Pally, Krishna You will need to be a Jira Admin and not just a project admin. If you are a Jira Admin you will see the following. You may need to work with your Jira admin to make changes.

@jlee The only thing I can think of is to turn off the initial customer response email (request created). Then you could create an SLA of two minutes. Use the automation When SLA threshold is about to breach.... or you can create your own when the SLA is breached to add a comment to the issue. Make sure that you share the…

@Preston Warden If you are asking to choose between scrum, basic or kanban I would choose kanban. The reason I would suggest this is to be able to track items on the kanban board. Basic would also work as well as scrum. Scrum would allow for sprints which really do not make sense in your case. You will need to build out…

@Chris Zempel The issue keys will remain the same. When the migrate or restore an instance it will also restore the keys.

@Pally, Krishna Welcome to community. Can you navigate to the same page by going to Setting (Cog in upper right hand corner) -> Issues -> Screens and select the screen you are clicking on configure for screen you have in the project.

@Kai Ytterberg I have escalated for Atlassian to take a look at your account. They should be able to provide more insights.

@aas Yes you could change the logging level to capture more information.

@Kirsten Sounds good. If the issue happens again and you are able to identify the solution please let us know just incase others have the same thing happen.

I was just suggesting placing the logging on the DB since you can more easily control it and it would be easy to query. You could setup a trigger on the DB table that pulls all updates and inserts and logs that to a newly created DB table that could be used for audits later.

@Tymoteusz Stępień since the issue is only happening in Firefox do you happen to have an plugins installed in the browser?

Error message will only display when the user does not add a comment and submits it.

@Jürgen Buchinger I have had this happen in the past where one user has the page open and is editing it when another user just clicks the check mark on the page to mark it complete. Then when the user saves the page with it unchecked it overwrites the check mark. Could this be happening?

@Sergio Velasco In the service desks request type you can add a link by using the following [link name|http://example.com] This can be added to the portal instructions on a team managed project or in the request form help on a company managed project. Both are found in project settings -> request type on the request type…

@Matthew Swint Jira Service Desk does search the knowledge base and look at the text in the title and body of the article. It also uses labels. If you are using a team managed project (formerly next-gen) it will automatically look at labels to help best decide which articles are most relevant. This works ok. In a company…

@Brian Victor Welcome to community. Have you tried setting it up so users can not delete anything including their comments? I do not know of any logging tool for confluence that would log all the actual comments. You could always just log on the DB side placing all inserts or updates into an additional table.