Brant Schroeder Community Champion

@Naman NarayanWelcome to community. Has your teammate use a different browser or computer? Can he login on your computer which is working? This is usually do to something preventing the connection. Browser plugins, firewalls, network, etc. could be the issue. Can you provide a little more information as to what your…

@Emanuel Paquetelima I am assuming that they both start at the same time. If this is the case it might be running out of resources. Have you tried staggering the start of the applications, having confluence start after Jira is up and running?

@Heather Reid How is your instance setup? Does Confluence use Jira as its user directory? If it is setup this way then you would just add the group that manages your service desk agent access and add it to have access to confluence. Then add it to have access to the space. You can then use it on the page that you want to…

@Chris CondeWelcome to community. The time to resolution report utilizes the time to resolution SLA. Have you looked at the SLA to see how it is configured. It may pause or start at a different time depending on how it is configured. For that issue look at the SLA and then the history of the issue to see what happened.

@Brent WesleyWelcome to community. You will need to restore to the same version of confluence as the backup. Once that has been completed you can upgrade. Guide for upgrading below. Guide to upgrading Confluence

@Josh GreenWelcome to the community. Have you tried using a different browser? I would suggest trying that first. If it is still stuck I can escalate to Atlassian to take a look at it.

@Nandhagopal VelusamyWelcome to community. There is no need to index before the upgrade. After the upgrade completes you will need to reindex and Jira will do it automatically.

@Amanpreet Singh Admins can change the default Organization sharing behavior by going to Settings > Products > Configuration (under Jira Service Management), within the "Organization management" section.

@Carmian LeslieWelcome to community. If a project has multiple boards you will have to select your board from the list of boards on the left hand side. Once you select that board it should default to it when you go back to the project.

@Jim Brewster as stated by @Alexander Bondarev below it looks like the email channel for the service desk has not been setup yet or configured. I agree that you should start here: https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/ If you have setup an email address then…

Can you provide a screenshot. Also what type of project is this team or company?

@Jonathan Horwath (PRIDE IT) Yes automations can be used regardless of the channel they come in on. Documentation: https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/

@Jim Brewster Can you see the emails in the logs found under Admin Tools (Cog in the upper right hand corner) - > Products - > Email Requests. Find the email address there and then select the view log. What does the log tell you? Also check and make sure that project permissions are setup correctly for that user. If the…

@Stephen Solomon What do the automation logs show for the execution of that rule?

@Fernanda Luksic There are lots of different ways you can set up categories. You can setup Request Types that fall into specific categories or you can use components to assign a category. It would be helpful to better understand how issues are coming in and what types of categories need to be assigned and how they might be…

@Ian Balas Sounds like your system is sitting behind a proxy and the connection is timing out on the proxy. Are you currently using a proxy? Have you looked into extending the timeout to keep the session alive?

@Jonathan Horwath (PRIDE IT) Welcome to community. You can use automations to make the assignment. You set it up so when an issue is created by the customer you check the summary field to see if it contains the value and then you make the assignment. Another option would be to add it to the workflow using an app…

@Periklis Welcome to community. I believe that this question would be best directed at the Freshdesk support. I was not able to find anything in their documentation on how to configure what fields their integration utilizes. I would suggest reaching out to them.

I have not got it yet. You have to do all three I believe. As you do them they should get marked as completed if it is working properly.

You could add a step to your workflow that individuals could move certain issues into called Designer Approval. Then you could add a condition to the transition out of this status to only allow a specific group to transition it (designers group - has all your designers in it.). Then designers would be able to transition it…

@Gunta S I would update your script to look at when the last time someone authenticated into crowd. You can get the last authenticated date in the Crowd DB. Here is the DB Scheme - https://developer.atlassian.com/server/crowd/database-schema-and-example-sql-for-crowd/#DatabaseSchemaandExampleSQLforCrowd-ExampleSQLQueries…

@stefan_baader_cpp_canon Welcome to community. Confluence uses Crowd connector when connecting to LDAP. The connector unfortunately does not support LDAP name changes. There are requests for this functionality in Confluence, Jira and Crowd. * https://jira.atlassian.com/browse/CWD-4763 *…

@Kyle Hardin All of the ones I have used you have to create the template externally and import them. There are a several apps that provide this functionality but from a quick glance they all seem to require a template created external to the app and do not have a web editor. You can take a look…

@Nikki Leonard I have tried to recreate the issue but have not been able to successfully do so. Is it only on this one page or does it happen on other pages as well?

@Jen When you click the template button it creates a new draft. The draft has a unique draft ID that is created for that template in the space you created it in. If you copy this you will be giving out the page and everyone would end up using the same page. I would suggest that you just create some good documentation of…

@Alexander Pappert Great feedback I will escalate this to Atlassian so they can take a look at it. This is a new program so my guess is that there might be a bug like you suggested preventing the translations.

@muhammed waseem Glad to have you.

Had to dig deep to find these ones.

@Phyllis Zhu Have you looked into Jira Service Management, it is a great service desk and integrates tightly with Jira software. It would also eliminate all the issues you are having.

@Luca 2019 is also not on the supported DB list. Looks like 2017 is the latest version that is supported. I do know some individuals run 2019 in compatibility mode but I would not recommend this as you still may run into issues and then it will be hard for Atlassian to support.