Brant Schroeder Community Champion

@Carlos Chang I belive this is the answer to your question. https://community.atlassian.com/t5/Crowd-questions/Crowd-Migrating-from-Crowd-internal-directory-to-Microsoft/qaq-p/131524 As with any major change, it is always good to test in a development environment beforehand and backup production prior to making the change.

@Ulf Johansson I was not able to find a way to do this via API or export of information have you submitted a support issue here to see if they could provide you with a solution? https://portal.mindville.com/servicedesk/customer/portal/12/user/login?destination=portal%2F12

If you download the image does it display properly?

@Shawn Wallace If the issue is being created then you will not need the status. If you are transitioning an issue then that should be the trigger and the status would be needed. Without truly knowing what you are doing it is hard to say how to write the automation.

So the if criteria is not being met. I believe it is the status. If you take that out and the issuetype is partner then you will be good to go. When the issue is created the status will not initially be applied.

@Shawn Wallace Great this is very helpful. So looking at that screen we can see that they are not executed. This means whatever criteria you are using to trigger the automation is not being met. You can look at the details and it should tell you why. Can you share a screenshot with the details open?

@Diane Burns If you are following the steps here to add an announcement banner it is applicable to all Jira projects. So you will need to be more specific in your JavaScript. I believe the following will work for you: <p style="display: none;" id="avail"></p> <p style="display: none;" id="start">MIGRATION IN PROGRESS -…

@Steve Houghton-Burnett Welcome to the Atlassian community. The project that you are sharing in your screenshot is a team managed project. Team managed projects are controlled at the project level. So if you would like to create a custom field you would do it on the issue screen that you shared. Team managed projects are…

@Shawn Wallace When you say not successfully running there should be an error that explains the issue in the automation log. You can use this to identify what is happening. If none of them ran at all as in no logs you might not have them associated with the right project. Can you share a screenshot so I can see what you…

Teams conference covers a lot more than just their tools but they do focus on new product releases. Their two product lines are now cloud and DC. Looking back when they really began to be a cloud first company they would release cloud changes and then push them to server usually about a year out. I would suspect that some…

@Bruno Sergio Pongetti Goldemberg Jira service management does not require the customer to have a Jira licence, it provides them with a portal that they can review past and current issues they have submitted, the portal also allows them to submit issues and you to collect information at the time of submittal. It has…

@Trixia Mae M. David Welcome to the Atlassian community 

@Bruno Sergio Pongetti Goldemberg - Are you trying to get them to provide user feedback on the issue, a rating? If so I would suggest looking at Jira Service Management. It has what you are describing built-in and allows the customer to rate their experience. Have you looked at that product.

@Jacob Young My Grouperstar has been stuck at 42 comments for a while. New comments are not being logged and my progression has stopped on this challenge.

Updated the link, sorry it had a space at the end.

@andrea.dico Welcome to community. I know that this can be done via an app https://marketplace.atlassian.com/apps/1216787/google-drive-docs-for-jira?hosting=cloud&tab=overview Do you know if you potentially used to have this app? Other than that app you would use an issue link and add the URL to the issue.

@Michael Welcome to the community. You will want to add Service Project Customer - Portal Access

@Bruno Sergio Pongetti Goldemberg - It is possible but I would not recommend it. If you are using an external form I would suggest using the Jira API. https://docs.atlassian.com/software/jira/docs/api/REST/7.6.1/

@Nikki Leonard - It will require your partner to have a license to do the three things listed above.

@Rizwan Saeed - Welcome to the Atlassian Community. Unfortunately according to this document, it will eventually go away. https://support.atlassian.com/jira-core-cloud/docs/temporarily-click-through-to-the-old-issue-view/

@Marinda This would be useful for my team as well.

@Anna-BigPicture - Is this only in BigPicture or are some of these features in BigGantt?

@Amna Elabbas - Great information that will be very helpful to those migrating to the cloud.

@chetan sb Can you confirm that you are following these steps to add or remove a customer? https://support.atlassian.com/jira-service-management-cloud/docs/add-and-remove-customers/ When you say dashboard are you referring to the portal or a Jira dashboard? Can you share a screenshot? 

Tested this weekend and it worked.

@Keshava MAYANNA - Welcome to the community!

@Amna Elabbas - Can't wait to hear all the great things you will accomplish at Atlassian.

@Luis Alberto Bonilla Guillen Glad to have you as part of the community.

@Bo Ra - Welcome to the Atlassian Community.

@Nasrin Parvin Teacher - Welcome to the Atlassian Community. Atlassian products are great tools to support your development projects. @Gerard Matthews gave a great answer on getting started developing code here: https://community.atlassian.com/t5/Welcome-Center/intorducing-my-self/td-p/1691039