Brant Schroeder Community Champion

@Peter Christen - well said.

@Ephrem Belay Welcome to the Atlassian Community

If 41 is setup so only customers who are added will see it then the customer that was created must have been added to it. If you remove that customer from 41 do they still have access?

@John Pitchko Welcome aboard.

@callmemisshaynes haynes Welcome to the community. Is there a specific topic / product you are interested in getting help on?

@Emilio Hopp Welcome to the Atlassian Community. I believe this is similar to the questions that was asked here: https://community.atlassian.com/t5/Jira-Service-Management/Round-Robin-assignment-based-on-Agent-Schedule/qaq-p/1431999 Unfortianlty there is nothing that exists at this time to meet this requirement.

@Jan Jaap Wallien I was thinking of just transitioning the issue into a status of something like customer responded. Then you could filter on this in a queue so they could quickly see which issues had a response. Once they read it they could move it to a different status.

@Julie Kuhrt would community members have licenses and have to login or would they just have anonymous access? 

@Jean Siegel Looks like the css applied for paragraph is not applying due to the html structure of the excerpt macro. I only saw this functionality on cloud and did not see it on server. Are you on cloud or server?

The help center is at the top level and will be public if any of the service desks are public. It should be a general area that links to all service desk portals. So portal 41 is private and only the customers in it can see it while portal 13 is public.

Is that customer that can see both part of both projects?

Not a problem, glad you were able to submit your request.

@Jan Jaap Wallien Have you tried using automation to transition the issue when a customer comments on their issue?

OK thanks for letting me know. I was just checking since I was able to submit one. I have escalated to Atlassian so someone will be getting back to you.

I don't know of a way to just edit a snippet of content on a page through a bulk process, sorry.

@novanotion - Understood I have escalated. I was also able to submit a support ticket here: https://trello.com/contact?nosearch=1&source=from%20helpsite%20beacon#/ Scroll to the bottom and click contact support you can either log in or click the continue without logging in to submit an issue.

@chetan sb Welcome to the Atlassian Community. The Atlassian Service Management product is set up to have an overarching portal level called help center that allows service management customers to access multiple service desks. If you have the following configuration: Company Help Center * Internal (IT & HR) Service Desk *…

@novanotion Welcome to the community. I will escalate this to Atlassian. While you are waiting to hear from them have you tried canceling it yourself: Cancel Trello Gold - https://help.trello.com/article/837-cancel-trello-gold Cancel Trello Business Class - https://help.trello.com/article/836-cancel-trello-business-class

It looks like access is still having issues. As @Zach stated below you should submit a support issue so they can look into it. https://support.atlassian.com/contact/ Did you try clearing your cache and see if that made a difference per Zach's comments below as well.

@siva This is the only thing I have seen to accomplish this but it is not the most elegant solution. https://community.atlassian.com/t5/Confluence-questions/Bulk-change-confluence-pages-content/qaq-p/1026293

@Tom Tang Welcome to the Atlassian Community. If you are using server then Atlassian will not be able to see anything on your server. You can use the notification helper in System > Notification helper to track down why the individual is not getting notified.…

@Gavin I am assuming you are on server and have admin rights. You will need to make an adjustment to the mail handler to create a comment and use regex to identify where to stop.…

@Marija Mitrovic Welcome to the community. Can you explain a little more about what you are looking for and in what product? Maybe share a screenshot of your dashboard.

@Dimitrios Danampasis We do this all the time with JSU. It is easy to use and allows for conditional updates. https://marketplace.atlassian.com/apps/5048/jsu-automation-suite-for-jira-workflows?hosting=cloud&tab=overview If you have scriptrunner you also use it to do it. You will just need to know how to write the script.

@Jan Jaap Wallien Welcome to the community. There is not a great way to do this and see the activity. There will always be more than what you are looking for. I have seen individuals create filters that pull back the issues associated with them that have been updated recently but it does not show the comments or…

@egle_samuoliene Is the time that is being logged on issues associated with any of the accounts? In order to be able to filter on this, there has to be data or nothing will come up when you search.

@Kerry Alexander Welcome to the Atlassian community. In order to connect the cloud to an on-prem service, it will need to be available to the cloud and in this case the internet since I do not know of any IP lists for Atlassian cloud.

@Hopix IT - Can you share a screenshot of the issue.

@Gunnar Schmidt - It is actually not in the android app. When you view the issues in the web app are those fields visible?

@Earl McCutcheon - Thanks