Brant Schroeder Community Champion

@Sathya Parthiban Welcome to the Atlassian community I believe this is what you are looking for. https://powerautomate.microsoft.com/en-us/templates/details/b2264830a50d11e6bc5843a64d0b83b3/create-a-new-issue-in-jira-from-a-power-app/

@Pikk_Phengsykeo https://support.atlassian.com/confluence-cloud/docs/share-content-externally-with-public-links/ When enabling public links you need to make sure that the parent pages do not have any page restrictions or those will be enforced on the page when viewed as a public link. From the documentation linked…

@Andy Gladstone and @Fun Man Andy sounds good, thanks.

@Rajesh Ramankutty It really depends on what your policies are. You will need to update data center and will need a policy that dictates when you do this. Will you only update on long term support releases or more often? How often will you update apps? How will you test and validate updates? These are things you will need…

@Nigel Allen I am trying to understand the process. The reporter would have to be a member of the organization in order to set it. If all your agents who are submitting the issues are part of all the organizations, you know who the customer and the project (service desk) you could set it by just updating that field.

@Mont IT Welcome to the Atlassian community Can you share a screenshot of the issue?

So the agent is the reporter on the emailed issue. Are you then updating the issue so it has the correct reporter? At this point you would like to have an automation update the organization? If this is the case is there a reason they just don't set the organization at the time they set the reporter?

This this like Friday Fun, is there a sign-up?

Can you explain what that means. Are they emailing the service desk on behalf of someone? If so how are you determining the reporter?

@Jasun Aubert I believe this KB will help you out https://confluence.atlassian.com/jirakb/failure-to-configure-an-incoming-mail-handler-with-microsoft-using-oauth-2-0-due-to-incorrect-scopes-in-jira-or-jira-service-management-1095242399.html

@Nigel Allen If you are raising a request on behalf of someone the organization will be set by default. Often agents will use the create button to generate an issue which by passes the service desk features. I would suggest making a process change with your team and have them properly raise a request for the customer and…

@Савушкин Владимир Welcome to the Atlassian community Both applications support the Russian language. What is occurring?

@Betty Miller Welcome to the Atlassian community You can have the use follow these instructions to update their public name. https://help.trello.com/article/728-changing-your-username

@gregory.wallace Welcome to the Atlassian community. You should be able to create a filter. Could you explain a little more about what you mean by the person performing change control and peer review? Are these specific steps in your workflow?

@Brad Agee I do not know of any login change. Since it is not Chrome I can only think this would be a cache issue or something with the specific individuals account. Let me know how incognito mode goes.

Can you share a screenshot of the workflow and the create transitions options screen?

Just in the main confluence logs confluence-application.log are you seeing anything? 

@IT Support You would basically be doing this -https://confluence.atlassian.com/doc/migrating-to-another-database-148867.html The only difference would be setting up the Confluence instance first. This would be done link this https://confluence.atlassian.com/doc/migrating-confluence-between-servers-184150.html So basically…

@Andy Gladstone I am sad this this finally died out. I think it deserves a follow-up with favorite all time television shows. What are people watching now and what would they watch again. What do they enjoy watching with friends/family. What is something they would recommend. Maybe a future Monday topic.

@Andy Gladstone My answer would be Clean Water. I feel blessed to live in a community where clean water is not an issue. When I lived out of the united states I did not have this luxury and getting clean water was a challenge at times. I also had some friends in the united states that had their drinking water polluted and…

@Kristin Johnson I am not aware of any other apps that can cause an issue. I have never know support to require a resolvable URL to create an issue, it just requires a valid SEN. What are you seeing in the logs at start up, any errors?

OK that makes more sense. I would adjust how you are managing your users. Having two directory's that are syncing from the same AD environment is going to cause issues. also the fix above will not work. When you sync users are you bringing over AD groups? Do you have a group that identifies your agents in AD? 

@John Briscoe Where are you importing the issues from? I would suggest doing everything at once. If you disable the notification there is no way to resend it through Jira currently. https://jira.atlassian.com/browse/JSDCLOUD-2296 I would suggest setting everything up in a test instance and get your order of operations down…

Great please feel free to mark the answer as accepted.

@Jh are they a duplicate in the same directory?

@Andrea Hardy On Jira Service Management Server you can only link one knowledge base (Confluence Space). You can create page restrictions in the Confluence Space so that only your internal team can see certain articles. This is what we do. It allows the customers to search articles that we want them to see but provide…

@Pablo Palacios Welcome to the Atlassian community If you edit the request type Solicitação enviada por e-mail does it have any hidden fields? I am assuming it does and that one of them has the user 'admin' set when the issue is created.

@Franklin Tseng You will need to use the one drive power up otherwise you are not attaching anything you are just adding a link like you explained above. https://trello.com/power-ups/5940440775fbe327abd3329f/onedrive

@Jh To make changes in the DB you will need to first shutdown Jira. Once the Jira instance has been turned off you can then run your SQL scripts. You will need to identify the username and the directory that the user is associated that you need to deactivate. You usually run the DB script when you have lots of duplicate…

@paulcreedy You can change the workflow so that the approval takes place later and on a different status. You will need to follow the KB article below. It is easy to do and you can adjust your workflows to match your business processes. depending on your project type the steps are a little different. Team Managed Project…