Brant Schroeder Community Champion

@Jh Do you have a way to snapshot your environment before making changes to the DB so you can roll back? Disabling the duplicate accounts should fix the issue and I don't believe you will have any other side affects. If you have a way to rollback I would suggest going down that route. If you do not have a way to backup I…

@Kristin Johnson It would be great if you could share some screenshots but I read above that you are not able to. I would suggest that you work directly with support https://support.atlassian.com/contact/ on the issue so your information is not in a public forum. Just a couple of additional questions. Have you checked the…

@Jh Do you have a test instance of your environment where you can run scripts and test the changes before doing it in Production?

Ok duplicate users is different and has nothing to do with the index. Are the duplicate users in the same directory? Or is one of the duplicate accounts in jira crowd directory and the other in the AD directory?

@Paul Krueger he was asking about the Jira Server email handler which is different then the Jira Service Management email. The email handler functions differently.

I would do a full reindex and not background. My guess is that the index is corrupt. A full reindex should fix it.

@Cindy Lee Welcome to the Atlassian community You will need to follow the directions on this page https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html#:~:text=at%20any%20time%3A-,Go%20to%20id.atlassian.com%2Fmanage%2Dprofile%2F,to%20find%20the%20verification%20message. You will…

@Jh Check and make sure that you do not have duplicate users in your user directory. I am assuming you will not. If there are not duplicates in the user directory you should perform a full…

@Angel Ferreira I would suggest submitting a support issue to Atlassian. https://support.atlassian.com/contact/

Is that a board or a template? Also have you tried clearing your browsers cache?

On the board you have a menu in the upper right hand side. You will need to click this. On that menu you will see more, click it. On the next menu you will see archived items, click it.

@Rain Nahkur Welcome to the Atlassian community Do you have it setup so all users will be accessing the server through the proxy? This would be the easiest way to configure it. If not it looks like someone is doing something similar…

@Tatiana Marti If you are talking about copy / pasting events this is currently not available in server https://jira.atlassian.com/browse/CONFSERVER-51237

@Cezzy Sasscales Welcome to the Atlassian community. Instructions can be found here: https://help.trello.com/article/795-archiving-and-deleting-cards You can also use general search with the archived operator. is: archived returns archived cards. https://help.trello.com/article/808-searching-for-cards-all-boards

@Ganesan Venkatesan What browser is this occurring in? Do you have any apps installed on your instance?

@Terry Middleton The Jira email handler is setup to process Jira server emails. This does require a license, technically, and is not the way to go for your service management site. When you setup a service management site it has a unique email address that individuals can send requests to the service desk. You can also…

@Kristin Johnson What do the space permissions show? Are the individuals trying to add or edit restrictions have the permission to do so in the space?

@Денис Соломяный Welcome to the Atlassian community Have you recently done an update? What system are you hosting on? Can you please provide the steps you are taking so I can try and recreate the issue?

@Anthony Caruso You have that right. There is not any other options I am aware of.

@Anthony Caruso On Confluence if you do not use a public space everyone accessing the space would need a Confluence license. You can use a domain to provide access this way but you will be charged for every user added through the domain. Jira Service Management allows customers to access the Confluence space through the…

@Anitha Jeyanthan There is nothing like this in the delivered product. You could use automation to update the due date based on the start date. The issue is you would really need to only have it run on issue creation as it would be hard to distinguish when it would run otherwise.

@Steven Lees-Smith when you link a confluence space to a service desk the articles are displayed when a customer searches or is submitting a request. The is not a way to create a help section. You can use the app called Refined to get the functionality you are looking for.

@Nick Dring you would need to have the app refined to make the addition. It is not currently available in the delivered application.

stefaan.verkest@bekaertdeslee.com what @padraik shared is correct. There is no way to return to a specific point in the queue because that is controlled through Ajax and is only updating the browser. When you leave the page and go back the page is reloading and has no way of knowing what page you were on. Opening pages in…

@Carmela Marco I would recommend looking to review sites like this as they will have cons listed that you can use. https://www.capterra.com/p/138769/Jira-Service-Management/reviews/ You need to be careful though since some cons may have been fixed in feature requests. I think it is odd that you are trying to include this…

@Brad Agee Does this happen in all browsers? Are they using Chrome? I have seen this when they are using Chrome and logged into the browser. Using incognito mode fixes the issue.

@James Styles The help documents here will help you setup your email again on your service management sites. https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/

@mramirez89 Welcome to the Atlassian community. Jira has built in time tracking but what you are able to do and report on is very limited. https://support.atlassian.com/jira-software-cloud/docs/generate-a-report/#Reporting-TimeTrackingReport- To really do what you are asking you would need an app like tempo timesheets and…

@Khloe Tijerina Welcome to the Atlassian community Notifications are always fun to troubleshoot. I would suggest the following: * Validate your notification settings for your account https://confluence.atlassian.com/conf713/email-notifications-1077913952.html * Check the mail…

@John Gasper why don't you just use the form in the portal?