Brant Schroeder Community Champion

@Huiting Wu Welcome to the Atlassian community If you no longer have the authenticator app then you will need to use your recovery key to login to setup the app again. If you no longer have your recovery key you will have to contact Atlassian support. Here is a KB that will help you with…

@Brittany Brame Welcome to the Atlassian community It looks like TestRail allows for custom fields, sub-tasks and issue links, all of which can be searched. You would need to identify what they are in order to search them in Jira using JQL. I would suggest submitting a support issue to TestRail…

@Haroon Habibi Use the Text Gadget. You can learn more here https://confluence.atlassian.com/adminjiraserver/using-dashboard-gadgets-938846990.html 

@Sarfraz Hassan Welcome to the Atlassian community You will need to use one of the authentication protocols listed here: https://developer.atlassian.com/cloud/jira/platform/rest/v3/intro/#authentication 

@青山 明 What are you using for your user directory?

@archana kumaresan here is a link to the KB article for what @Robert Wen_Cprime_ shared. https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-chart-macro/ 

@Jonty Yamisha I would also suggest looking into using boards and dashboards in Jira. I have been successful in constructing dashboards that provide all of this information in real-time to answer the questions that you are asking. Then there is no reason to have individuals report back unless that is part of your process.

@vdhanorkar What @Alex Koxaras -Relational- said is correct you can not change that in the delivered product. I know that there are some apps like Refined that allow you to make some customizations and if I remember correctly that is one of them.

@Bryan Guffey What are you seeing in the Confluence logs? Is the HTML formatted properly?

@Chrissi The changes are highlighted in the different versions that Confluence keeps track of in each pages history. If you want it to be highlighted for the user on the page you could use the tools in the Confluence editor to do so if you do not want to pay for an additional app.

My home town is close to mountains and that is where we spend our time. Mountain biking, hiking and camping.

@Dewi Yulita You can remove the permissions but the permission error will show because those are permissions JSM expects the service desk team to have for the application to function as it was designed.

@Alex Zimmermann Welcome to the Atlassian community. My guess is that this is part of your workflow and the transition after the response is provided does not set a resolution. It could also be an automation but the transition would still be on the workflow and would just need a resolution added to it. I would suggest…

@sara spece Welcome to the Atlassian community. This will help you out https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/ 

@Blaj Alexandru Dragos The email handler will not process the body of the email and parse, it just becomes the description. You will need to use the API to send in custom requests. https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/ 

@DSell if you are looking for linked issues you would need an app from the marketplace to identify those. You could then write a query using the app's JQL functions.

@Joy.Streitz Welcome to the Atlassian community There is not a way to remove the history page. You can vote for a feature request here: https://jira.atlassian.com/browse/CONFCLOUD-34041 

@Cameron Pilla Welcome to the Atlassian community. Instead of creating your own integration I would suggest just using the Atlassian Status Page product. https://www.atlassian.com/software/statuspage It will do everything you are requesting and more.

@Michele Longoria You can make multiple service projects in Jira Service Management. Each has a unique URL that you can provide to the customer for the portal. Your agents will also see each service project as a unique project thus you could name the service project by the customer's name. If you leave the service project…

Here is mine https://twitter.com/BrantSchroeder2/status/1570158132793593856

@Alessandro Mazza I was actually on a call today discussing this, specifically how we can improve the basic reporting provided in Jira Service Management. There is reporting to assist with this but it is driven by agents and users. We recently kicked off a campaign to ensure that both agents and users were using the tool…

@Adilson Gal Welcome to the Atlassian community I was not able to find a feature request for that but you could submit one here: https://jira.atlassian.com/secure/Dashboard.jspa There are also apps in the marketplace that provide this functionality so you might take a look there.

@Mark.Hunt-Bryden Can you confirm that the images are on that page and not somewhere else in your instance? Where these pages moved? If they were the images might be referenced in a space that is not public making them not public as well.

@Ela Welcome to the Atlassian community What issue are you creating the sub-tasks on?

@Mark.Hunt-Bryden Welcome to the Atlassian community Are you saying that a public page is not displaying the image but you can see it when logged into Confluence?

@Roger Campbell II Epic Link will map to Epic Link Epic Name to Epic Name Then under links and sub-tasks it should be Issue Id

@장용재 Welcome to the Atlassian community What is the video format? (MP4) How large is it?

@Krzysztof Achinger this is from Atlassian's data lake page "Near real-time access to data in your BI tool of choice with standardized connectors rather than relying on slow, bulky data export APIs COMING SOON" https://www.atlassian.com/platform/analytics/what-is-atlassian-data-lake#why-use-the-atlassian-data-lake I would…

@aravind1516 18 issue connected does not mean that the issue associated with the custom field has a value. I would suggest doing a query where the custom field is not null. This will allow you to see issues that actually have a value in that custom field.

@aravind1516 Welcome to the Atlassian community JQL is used to search issues and fields in Jira. If you created a custom field you will need to add it to an issue's screens so information can be added to the custom field. (this will take you through the…