Brant Schroeder Community Champion

@Joshua Buison that is correct. The protocols that Jira uses to retrieve email are industry standard and if an email is marked read it will not pull it. If you take an email that is marked read and make it unread it will pull it. Whenever I have seen issues like this in the past it is because the customer is in the inbox…

If you disable the plugins do you still have the issue? Also if you use a different browser are you having the issue?

@Vasiliy Gorbenko if you are not seeing it yet you will need to contact support and see if they will enable it on your instance. It is a new feature for premium users that they are preparing to rolling out to everyone.

If you are going to go from cloud to cloud you will need to follow this guide. https://confluence.atlassian.com/cloudkb/migrating-from-confluence-cloud-to-confluence-cloud-691011969.html.

@Carlos Severo Since you are migrating from Server to Cloud you should just use the Confluence Cloud migration assistant. https://support.atlassian.com/migration/docs/use-the-confluence-cloud-migration-assistant-to-migrate/ 

@Roberta Bortolotti I would suggest using the API to pull page history via the REST API in JSON and transforming it to CSV which could be opened in a spreadsheet. https://docs.atlassian.com/atlassian-confluence/REST/6.6.0/#content-getHistory 

@Erica Abrie Welcome to the Atlassian community This should help you out https://confluence.atlassian.com/cloudkb/space-pages-and-content-cannot-be-seen-after-migration-1108487658.html 

@Tony Montana in order to see Jira issues contained in the Jira Macro in Confluence an individual needs to have access to the issue. If they do not have a license and access to the project (JSM, Software, etc.) they will not be able to see the issue.

1-In regard to Delayed responses, I meant I wanna know: A-how long did it take for the agent to respond to a ticket? You would need to create an SLA for this, maybe first response. B-Is there an automated timer that will start once the ticket is assigned to an agent? This would also be an SLA. 2-Also, is there a way to…

@Bader Almarhoon Welcome to the Atlassian community JSM should meet all your needs. 1-https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/ 2-https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/…

@Joshua Buison If you are opening the mailbox and you read an email it will not be pulled by JSM. Are you sure that this is not what is occurring?

Are all the fields you are trying to populate on the create screen?

@tanaka The only way to move items is to cut and paste them the menu for click and move is no longer available in the new editor.

@Christie Grinham do you have any browser plugins?

@Kristin Rains There is nothing like this delivered in Jira. You would have to create your own app to accomplish this or use one of the apps in the marketplace for attachments. I am not sure if any of the apps in the marketplace provide this functionality.

@tanaka Welcome to the Atlassian community The new editor does not have that functionality. You can easily add a new section above any section that you have already created by clicking outside of the section and adding a new one.

@WW Have you tried clearing your cache? Could this be an upgrade break? Have you tried restarting Confluence?

@Teodora V _Warsaw Dynamics_ Seinfeld is a great show.

@Apryl Harris Do you have any custom fields that you are populating? If so are they included on the create screen in Jira?

@Todsporn organizations are managed at the project level. Information on organizations can be found here: https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

If they are part of an organization they will receive a lot more notifications. Do they need to be in an organization?

@Todsporn Welcome to the Atlassian community If the user is a customer they will have to turn off notifications for each individual issue they are associated with. There is not a profile setting that allows them to set it so they will not receive emails from JSM.

@Amy L Urbanske Welcome to the Atlassian community Did you try clearing your browsers cache? Is this happening in all browsers?

My kids have been watching a lot of SpongeBob. Not my favorite but it is what came to my mind first.

@jason.heaney no but all apps have a trial period so you can find one that works best for you.

@jason.heaney they would have to perform the queries for you, in order to run the queries you need DB access. If you would like to do it in the admin portal you would need to use an app.

@jason.heaney and @G subramanyam Since you are on server you can query the DB. I would suggest doing that to get the information you are after. There is an old community post here https://community.atlassian.com/t5/Jira-Software-questions/How-to-get-the-List-of-all-active-amp-inactive-users-with-last/qaq-p/1335214 The…

@Christie Grinham Is this happening in multiple browsers or just one? Does the page fully load when this occurs or is it still loading?

@Henry Auffahrt Sorry I should have read that more carefully. You are correct on creating a space template the route you listed is correct. I know of some individuals that created a space the way they wanted it and then exported it, manipulated the XML and would reimport it. This would basically copy the space and they…

@Joe Stinson Welcome to the Atlassian community The search in the upper right hand corner only shows up if you are logged into Trello. Most likely individuals you are sharing the link with are not logged in. They can use filters on Public boards to find specific cards though.