Brant Schroeder Community Champion

@관리자 Atlassian will have to take action as I am just a forum member. It has been escalated but it can take up to 48 hours for them to respond.

@stevenxi If you try to resolve using the terminal does that work?

@Michael Guthrie You first have to remove the file from tracking and then make Sourcetree to ignore the file. * Change something in the file so that it is shown to you or select it from the "file status" tab at the bottom of the open repository. * Right click on the file and you see "Ignore...", but it is grayed out…

@관리자 I have escalated this request to Atlassian support. They will be able to help you.

@Aishwarya Rajagopal as @Tomislav Tobijas said you will need to follow the steps here: https://support.atlassian.com/compass/docs/integrate-compass-with-github It is important to remember that Personal GitHub user accounts can’t be connected to Compass. This app can only be installed for GitHub organizations and enterprise…

@wheelee palacios A "Gerber image" or red image in SourceTree usually indicates a visual diff or preview error, often appearing when viewing changes in non-text file types, such as PCB Gerber files. It highlights changes in files within the UI.

@Will Pak Poy You will need to use GPG - https://support.atlassian.com/sourcetree/kb/setup-gpg-to-sign-commits-within-sourcetree/ 

bb.org is not a legit Git site.

Enable Roaming Profiles: By default, Sourcetree stores critical data like bookmarks.xml in %LocalAppData%. To force these settings into the roaming profile (%AppData%\Roaming\Atlassian\SourceTree), you must manually enable the "Use Roaming Profile" checkbox found in the SourceTree General Settings.

Can you accept this so others know you have to wait for it to show up.

@Ivo Kostecký Welcome to the Atlassian community Just ask Rovo to create a Confluence page with the information on it.

@peng_min welcome to the Atlassian community If the files were inside a git repo and the repository still exists you can recover them by doing a checkout on a previous commit when the files existed.In source tree you can simply double click a previous commit, presuming you still have the repo on disk.

@Vu Quang Tu welcome to the Atlassian community I think that this was a mistake post.

@Giovanni Albanese welcome to the Atlassian community Are you trying to reset the branch to a previous commit? If yes here are the instructions on how to do so. https://support.atlassian.com/sourcetree/kb/reset-branch-to-a-commit/ 

@Turbo Team I escalated this to Atlassian support.

@S_Nishii Sourcetree is a GUI for Git. If you are installing Sourcetree in an offline or airgap environment you will need to setup a flavor of Git as well. Since Sourcetree just access Git set that up first and make sure it is working via command line. Then you can install Sourcetree and connect to your Git instance.

@Sam Reus welcome to the Atlassian community This has been addressed in SourceTree 3.4.19 [13 July 2024] or later. Best place to submit vulnerabilities is through Atlassian support.

@Dirk Henkel This has been addressed in SourceTree 3.4.19 [13 July 2024] or later.

@kevin hernandez welcome to the Atlassian community This has been addressed in SourceTree 3.4.19 [13 July 2024] or later.

@Kristina Argirova welcome to the Atlassian community This is usually caused due to a difference in the cloud and local environments. You should clear local cache and try again.

@Linh Nguyễn You can cancel it following the steps in this support document - https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ If you are unable to do it on your own I can escalate to Atlassian support.

@Leah Nugent Sounds like you are not the owner of the board. Who set it up originally, you will need to work with them to reopen it. Here is the instructions for them to reopen the board - https://support.atlassian.com/trello/docs/reopening-a-closed-board/ You can then have the transfer the board to you account so you are…

@mcowgur You can just Navigate to System Settings > Privacy & Security. Look for the message: "php-8.2.17" was blocked from use because it is not from an identified developer. Click Open Anyway.

@lyfei welcome to the Atlassian community HTTPS has been the standard for a while since you will want a secure connection when transferring credentials, data, etc. I am guessing that you have a local instance that you setup since it is not using a secure connection. You can set it up with an SSL certificate to overcome the…

@Brede Fladen welcome to the Atlassian community Sounds like a possible bug. There is a bug here https://jira.atlassian.com/browse/SRCTREEWIN-13321 that exists for PAT that is similar but not the same. It has a fix listed: User must check `user:email` permission (not checked by default), otherwise SourceTree will fail…

@LOIK BIOIJ If you are on a paid subscription then you will need to open a support ticket with Atlassian.

@LOIK BIOIJ are you subscribing to Rovo Dev?

@LOIK BIOIJ the model you are trying to use is not available on the free version of the Atlassian toolset and you will need to subscribe to Standard, Premium, and Enterprise Cloud to take advantage of Claude since using has a cost. *…

Congratulations,@Andy Gladstone! The Atlassian community is filled with incredibly talented and inspiring individuals, and I’m grateful to have had the opportunity to get to know you. You are truly an amazing person who genuinely cares about helping others grow, excel, and improve. Your hard work and dedication to the…

@neander welcome to the Atlassian community I believe that this suggestion aligns with what you are asking https://jira.atlassian.com/browse/SRCTREEWIN-14499