Brant Schroeder Community Champion

That message is because all of the request types you have setup are most likely missing the description field. So please follow these steps: * Go to Project Settings - This is the gear in the lower left hand corner. * On the menu select request types. * For the request type you wish to use for email select edit fields. *…

In the administration section of the service desk you will need to select Request Types from the left handed menu. Choose an existing request type that you would like to use or create a new one for incoming emails. Ensure that the request type has the Summary Field and Description Field. Now return to your email setup and…

You can use Automation for JIRA plugin to perform this in the cloud version. They have a lite version that you can use for free as well.

You maybe able to use a third party plugin like automation for JIRA or Scriptrunner. There would have to be very specific requirements to make this work. The better solution would be to change individuals behavior and educate them on how and where to submit an issue. When we changed to service desk we had to let users know…

In the portal you can always have a request type called incident. You can setup the form to collect similar information as to what is collected in a JIRA OPS incident. Once this comes in you could use this to create a linked issue in service desk and link it with causes so it is updated when the incident is resolved.

Robin, When you create a classic project in the cloud you should have an option to change the template (See images below). You should be able to adjust what is created here.

If you disable the draw.io plugin does it resolve the issue?

Bita, Patrick mention looking at any plugins you have on your site. Did you install any new plugins lately? If you have you have installed a new plugin try disabling it. If that does not resolve the issue you should submit a support ticket to Atlassian - https://support.atlassian.com/contact/#/

Janaki, We just went through this. We had to pull the information out of our database. You could then use the information queried from the DB to display on a Confluence page. You would have to manually update the information since there is no way to link it to the Confluence page via JIRA.

This is totally possible, for users needing the non SSO login. You need to create a new user via the user management area and add the email address there. I also believe that the email address can not be the same as an SSO account and an Atlassian account.

Rick, This is usually due to a plugin/marco being used on the page. If you know what it is you can disable it then when you open the page it will not be blank. I have also seen this when there is an update to the marco/plugin and the user needs to clear their browser cache. Sometimes the cache stores old JavaScript which…

Bita, Please ensure that you have a homepage set. You can do this by going to Space Tools > Overview > Space Details > Edit > Home page: and you can set a homepage there.

Teri, I believe this is what you are looking for: https://confluence.atlassian.com/confkb/how-to-restrict-users-from-accessing-people-directory-or-search-users-from-quick-search-688883545.html

It's not possible without plugins. For example Script Runner has the expression function, which allows you to do: issuefunction in expression("project = PNAME", "assignee != creator")

Teri, Sounds like your personal space configuration is not setup correctly. I would expect each personal space to be limited to administrators and the user who owns the space. Having confluence-user on personal spaces opens it up to anyone who has confluence access. You should update your permissions on the spaces and…

Vitali, It depends on the space permissions that were granted to you when the space was created. In order to see the permissions you are missing please work with your administrator to ensure you have Admin privileges on your space.

Benjamin, Unfortunately it is working correctly. The sorting that is occurring is correct and has to do with how the statuses are ordered (sorted) within JIRA. You will need to check the status order in JIRA and arrange it in the proper format in order to get it to display correctly in your JQL. You can see the order and…

Kara, Currently this is not delivered functionality. There is a suggestion that is gathering interest that would allow you to create organizations based on domain - https://jira.atlassian.com/browse/JSDSERVER-4417 Currently the only option is to use a plugin like Automatons for JIRA they also have a Free Version. This…

John, If it is not working after following the specified instructions I would submit a support issue and have Atlassian look at it. https://support.atlassian.com/contact/#/

Sorry I misread your initial question. Unfortunately the profile picture macro does not accept variables. It only allows you to display what was selected and does not have dynamic capabilities.

The filters return user information in link format. You can hover on the user link to view the profile.

John, If you follow these steps it should work - https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-900996548.html

You can try this plugin and it is free. https://marketplace.atlassian.com/apps/1219499/proforma-lite-forms-custom-fields?hosting=cloud&tab=overview

You would need to get an add on to accomplish what you would like to do. We ended up using multiple checklists to accomplish a similar access request in our service desk.

If you use the raise a request feature in the service desk they would automatically receive a customer notification if you have the customer communication setup to do so on creation. If you would like to share it with them after it is created I would just post a public comment to the request and the individual will be…

The share link in JIRA will take the client to the project / service desk agent side of the service desk. They need to access the issue via the service desk portal. You can view your portal link under view customer channels > visit portal.

Andrew, There are not a lot of plugins that provide this functionality. I would suggest that you implement the plugin that provides threaded comments in a development environment. This will allow you to test and validate functionality prior to purchase. Most vendors will expand the evaluation for more than the default 30…

* Choose admin > Settings > Applications. * Under Jira Service Desk, select Email requests. Each email address listed here will have a view log link that will provide you some additional information.

What are you seeing in the service desk email processing log, what is the specific error?

This is what Atlassian has documented for this specific issue - https://confluence.atlassian.com/cloudkb/changing-the-cloud-instance-url-address-or-migrating-to-a-new-cloud-instance-691011835.html You should contact support and see if there is something they can do - https://support.atlassian.com/contact/#/