Brant Schroeder Community Champion

XML export returns all the fields and there is not a way to trim it like you can in a CSV export. The REST API returns a JSON payload so you can transform that into XML.

Here is another response that has information that can help you out. https://community.atlassian.com/t5/Jira-questions/ScriptRunner-Behaviour-to-limit-or-restrict-link-types/qaq-p/1250479

Having two does sound the best for your business need. You can limit Confluence KB at the service request level using confluence tags but at the portal level it will pull everything. The limiting of KB is by subject matter and not by customer of organization. Plus everyone would be able to see all of the request types…

I would suggest just using the following app https://marketplace.atlassian.com/apps/1218251/s-notify-email-encryption-for-jira?hosting=server&tab=overview

Yuvi, You can create a scriptrunner listener that fires on the event issue link created. In the listener you can then see what issue links are on the issue and if the one created already exists you can remove that link. You should be able to find everything you need…

Tamara, On cloud that is the only way to copy project settings from one service desk to another. Those items that it copies can be easily shared and maintained across projects. The other items are unique to each service desk and would need to be replicated. If you are looking for some standardizations you might look at…

The only time I have seen the xml get truncated on server is when you are behind a proxy and the download to the browser times out. You can use the REST API but you might run into a similar issue. You might try adjusting the JQL to break up the download a full file. If you can confirm that it is an issue like the proxy you…

We are in the process of preparing to make the move. I have to get funding secured to do so. Our instance has become very large and core to all work done at our institution. We are continually onboarding new departments and need high availability. while outages our rare on our server instance when they hit the phones blow…

Looks like there might be one or two - https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=SLA

Marc, Each of your request types in your service desk is associated with an issue type. Several request types might be associated with the same issue type. If you want all requests to go to the same request type you will need to recreate the request types that are using the issue types you no longer want to use or hide…

Atlassian in their documentation states that you should upgrade to the latest version of Jira then do the migration. Jira Server to Jira Data Center - https://confluence.atlassian.com/enterprise/moving-from-server-to-data-center-953127136.html Migration Checklist…

Charlie, I would suggest signing up for their emails. You can find great information in the community but receiving Atlassian emails can keep you up-to-date on new versions, features, upgrades, security issues, etc. Go to https://id.atlassian.com/manage-profile/email and on that page you will see email notifications and a…

Jason, In order to setup and SLA it has to be a Jira Service Desk project. If it is a Jira Service Desk Project and you are a Project Admin you will see the following in Jira Cloud. You should see Service desk project at the top under the project name and then when you scroll down in the menu SLAs.

Getting together with family.

This document covers how results are ordered: https://confluence.atlassian.com/confkb/how-do-i-understand-the-ranking-of-confluence-s-search-results-785614686.html

In the next gen service desk projects I have I am able to edit the queues just fine. Are you a project admin?

Sorry missed the free plan part. Since you are on the free plan you get what you get and that means better security for you and no files opening in the browser.

Have you attempted running the Integrity Checker prior to exporting your project using the Project Configurator plugin? If not, you should ensure that it everything is good before doing the esport. If the plugin still complains about not being able to find a custom field. Check your database to see what this custom field…

The core language of Jira is Java. Thus if you would like to create an app (plugin) that will run on Jira you will need to use Java. The app runs on top of Jira and it's core library's are needed to interact with Jira. So using the Atlassian SDK and Java will ensure that it will work and run. If you have a language that…

Antoine, There is no friend feature in the Atlassian Community at this time. You can as you did in your post mention people and they will end up being included and notified on that post. You can also click on their mention after the post goes live to view their profile.

You should look into using organizations. This will allow you to add customers to the organization and then add that organization to the issue which will give everyone in the organization access to the issue via the portal.…

Make sure that the field is on the default edit and view screens. See the documentation below. Defining a screen: https://confluence.atlassian.com/adminjiracloud/defining-a-screen-776636475.html Associating a screen: https://confluence.atlassian.com/adminjiracloud/associating-a-screen-with-an-issue-operation-776636488.html

If you are a Jira project admin or a Jira admin you can make changes to service desk queues. Follow the directions here: - Edit Queue: https://support.atlassian.com/jira-service-desk-cloud/docs/edit-queues/ - Other Queue Information: https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-queues/

What are you seeing in the logs?

When you create them now are they going to HTTP or HTTPS? Just wonder if these are legacy links or if the issue is still happening?

We reverted ours back. Depends on your instance and how much ram you have to spare.

2017 is the latest supported platform. https://confluence.atlassian.com/doc/supported-platforms-207488198.html 2019 would probably work but would not be supported and you might have issues arise so I would not use it in a production enviorment. With MPN you should be able to access 2017.

You should look at scriptrunner for confluence you might be able to use it to make this work https://marketplace.atlassian.com/apps/1215215/scriptrunner-for-confluence?hosting=cloud&tab=overview

You could use the API to get the request types from one instance and create the request types in the other. https://docs.atlassian.com/jira-servicedesk/REST/3.6.2/ I think you can use this app to move them as…

You can follow these steps to recover your admin account. https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html