Brant Schroeder Community Champion

Is all that error is telling you to do is harden your system. Depending on what information you have there are many different ways to do this. Here are Atlassian's recommendations on security best practices. https://confluence.atlassian.com/doc/best-practices-for-configuring-confluence-security-216433533.html If you have…

Anisa, Here are instructions on how to change your email address. https://confluence.atlassian.com/cloudkb/changing-atlassian-account-email-addresses-969508513.html In the instructions it states: These steps currently exclude anyone that subscribed to Atlassian Access and is utilizing User Provisioning or any Cloud…

Once you add an organization to your service desk and populate it with users it will automatically be added to the issue that one of the user in the organization creates an issue. A user can change their preferences so it does not default to an organization on issue create. This will make is so the organization field is…

I setup a new project and configured everything the way you have described and am able to access the project and add watchers. Can you provide a screenshot of the user that is in the BVS group and his permissions from the users profile. Can you provide a screenshot of the issue that you can not add watchers to.

There is not any delivered functionality unless you want to use the webservice and create your own app. There are several apps that do this and you can install and test them to find out which one will work best for you. https://marketplace.atlassian.com/search?product=jira&query=delete%20users

Sam can you make the Jira instance available publically for the duration to complete the migration? Could the support team create an internal Jira account so you would have a username and password to connect with?

From working with workflows documentation: Setting the resolution field In Jira, an issue is either open or closed, based on the value of its resolution field (not its status). * An issue is open if its resolution field isn't set. * An issue is closed if its resolution field has a value (fixed or can't reproduce, for…

Thinking about this further you could use issue security to make this work but I would not recommend it as a easy solution to maintain or troubleshoot.

Chris, I don't know of any tool that is going to sync that information and pull it back to a central location. I would suggest using Confluence to document and compile all the information into a single page / location. You can create a form that you maintain and portions of that form are aggregated into a single page. You…

There is not a delivered configuration that works this way in Jira. As you stated you can create organizations that allow everyone to see all issues associated with the organization. I also do not know of any app the provides this functionality. 

Have you tried using a different browser or logging out and clearing your browser's cache on the computer having the issue? Sounds more like a browser issue than a Trello issue.

In order to add watchers the user has to have three things: * Access to the application (Jira or Jira Service Desk License) * Permission to add a watcher (Permission scheme) * Access to the project (Added to project role or permission scheme) Can you provide your full permission scheme so I can see if I can recreate.

Sofia, On issue creation you can use the new automation for Jira to create an automation that will update request participant on issue creation of a specific request type. You need to be a project admin to set this up. Learn more about Jira automations…

Victor, You have two options to allow the user to be able to add watchers. If they are truly a customer then they would add request participants not watchers.

I am copying my first reply below and adding to it. Please take the time to read the links provided so you understand how the service desk works. I would suggest that you take this training as well so you understand how permissions work: https://training.atlassian.com/configuring-and-troubleshooting-permissions-in-jira…

Yes you can add them to different role that provides them access to the Jira project. If they have access to the Jira project they will be able to see all issues and be able to add watchers. This access would also be provided via users and roles. I would suggest that you take this training as…

Have you added that group to the users and roles section as a service desk agent?

Have you give that group additional access. Does the group have browse project access?

The permission only allows the group member to add watchers if they have the proper licensing and access to the project as described above. You can read about customizing service desk permissions here: https://confluence.atlassian.com/adminjiraserver/customizing-jira-service-desk-permissions-938847162.html

Victor, It specifically states in the permission helper they do not have access. It sounds like this person is only a customer on the service desk in question. If that is the case then they will not be able to add a watcher. Is this user supposed to be an agent on the service desk? Are they an employee that you want to be…

As stated previously permissions in Jira are the same in Confluence. If you are unable to see issues in Jira you will not see them in Confluence.

Unfortunately there is no way to add all of the comments to notification emails using the delivered project. Here are your options as to what is available. https://support.atlassian.com/jira-service-desk-cloud/docs/edit-the-content-of-your-customer-notifications/ There are apps that allow for this functionality like Raley…

Amith, I am assuming that this is a new installation of Jira. When I see this specific error that the user accounts cannot be created because the user directories are read only, this error message is rather misleading. It is true that Jira cannot create that admin account, but it tends to be because of a problem with the…

Debra, You can add watchers to a page by following these steps. https://confluence.atlassian.com/confcloud/manage-watchers-724765356.html You can also add them as @mentions on the page and they will be added as a watcher.

Currently, it's not possible to export a single project to import to another instance. We have a feature request suggesting the implementation of such ability: - https://jira.atlassian.com/browse/JRACLOUD-34307 If the new instance does now have any projects in it yet you can do…

Sofia, You can add them as a request participant (This can be done on issue creation). This will require them to have a customer account and by adding them as a request participant they will also have access to see the issue in the Service Desk Portal. Once they are added as a request participant you will be able to add…

In Jira do you see any results?

Steve, You can make this change in the emails that are sent to Jira Users and Agents by modifying the email template. https://confluence.atlassian.com/adminjiraserver073/customizing-email-content-861253783.html?_ga=2.158238258.966060986.1586186012-2108615180.1583600299 There are also apps that allow you to modify the email…

Vistor, Since you are using Jira Service Desk just want to make sure that we cover watchers and request participant. Customers (Users who access issues via the portal) - Can only add request participants to an issue. You can learn more…

Tom, Have you recently don an update to your instance? Have you cleared Firefox cache and tried again? HAve you added any custom html, css or Javascript to your instance?