Brant Schroeder Community Champion

You can use the Jira Issues Macro in Confluence to display Jira issues on a Confluence page. You can create your own JQL in the Macro. You can find documentation here: https://confluence.atlassian.com/doc/jira-issues-macro-139380.html You will need to work with your Jira and Confluence administrator to ensure that an…

There is no delivered functionality. Specific Apps now offer the functionality to easily merge values from duplicate custom fields, saving you time and increasing the performance of your Jira Index. Both Cleaner for Jira and Scriptrunner offer these capabilities as well as JIRA Command Line Interface (copyFieldValue).…

Penny, Instead of doing a forward try using a redirect. Messages that are redirected will appear to come from the original sender. When you reply to a message that has been redirected, the reply will be sent to the original sender. * In Outlook Web App, click Settings > Options > Organize Email > Inbox Rules. * On…

Jira Service Desk allows you to created a project from shared configuration. When you do this you create a project based on another projects settings. This includes the core settings of Jira; workflows, issue types, statuses, etc. Request types are not included in this. On Jira Server there a several apps that allow you to…

Unfortunately, it is not possible to copy request types in JSD cloud. Please vote on this request: https://jira.atlassian.com/browse/JSDCLOUD-4276

We use tempo timesheets and produce very large reports. You will need to make sure that your infrastructure can handle it. We have had to boost the number of cores on the DB and on the application server while increasing the number of threads that application can use. You should review the…

Depending on how you setup your notification scheme it will determine what and who is notified. Here is information on how to setup your notification scheme. https://confluence.atlassian.com/adminjiracloud/creating-a-notification-scheme-776636401.html Since you are getting some emails but not all you should check the…

You can login to my.atlassian.com. You'll arrive on the Licenses page by default. Click New Evaluation License to create a new key to extend your trial. You can then apply the new key to extend your trial of bitbucket.

Shay, The certificate you created is a self signed certificate. Chrome and firefox will flag this to help prevent attacks. You should be able to click learn more and accept the certificate. In order to make this go away you will need to install a certificate from a valid certificate authority. 

Katelyn, You can add a transition that has a condition and only users in a certain group can execute that transition. That transition could require time tracking. You could then create a seperate transition that has a condition that only a certain group can execute and not require time logging on the transition. The key is…

Let us know what you find out.

I believe so if it is one single instance. I would suggest contacting licensing Pricing, billing & licensing help. You can also learn more about clustering here: https://confluence.atlassian.com/doc/clustering-with-confluence-data-center-790795847.html 

Yes

Did you use the url or the share link? It has to be the actual url and not the share link.

Nicolas, I agree that the best place to discuss you question is this licensing and support confirm what you are able to use. My understanding is that you would have a single instance of Jira and a single instance of Confluence but they would be clustered with multiple servers. So if your Confluence instance is not as large…

If you are moving to Azure you are migrating Jira to another host and should be able to follow these instructions. https://confluence.atlassian.com/adminjiraserver/migrating-jira-applications-to-another-server-938846962.html Azure does have some templates that allow you to stand up the Azure instance environment quickly.…

Rachael, If you are giving access to the Jira Service Desk so individuals can see the issue in Jira but not the Jira service desk they will have the ability to make and view internal comments. There is no way to turn this off. It is best to have customers access the service desk through the portal only, then have agents or…

Do you have a proxy setup?

Is Confluence a stand alone instance or are you using Jira for authentication?

Have you tried turning off the firewall or looking at the firewall logs? 

Not having the proper permissions will cause issues. How is everything running now?

Here is an article about that error https://confluence.atlassian.com/jirakb/service-desk-email-request-unexpected-error-while-running-action-as-user-error-967873270.html

What is the Operating System of the server it is running on?

Do you have a software firewall on the box?

In cloud you can use issue level security to hide issues from the customer. In your workflow when you change the status to archive you can use a post function to set the issue security. You can learn more about setting up issue level security here:…

Nico, It sounds like this is the issue you are having. https://confluence.atlassian.com/jirakb/jira-service-desk-stops-processing-emails-827122816.html Next time it stops you should check and confirm. Is your DB on a different server? If it is then you should see if there are any connectivity issues or if the DB server is…

Gregory, Here is documentation on the different roles in Jira service desk. https://support.atlassian.com/jira-service-desk-cloud/docs/what-service-desk-users-are-there-in-jira-service-desk/ If you have 5 agents they are the only ones that need a Jira Service Desk license. All other internal team members can have their…

Lee, Editing workflows in Next-Gen Software Projects at this time so that is why it does not show. They are working on that feature and you can watch it's progress here: https://jira.atlassian.com/browse/JSWCLOUD-17434

You can try the resolution on below guide it is for Jira but Confluence can have the same issue: https://confluence.atlassian.com/jirakb/jira-unable-to-connect-to-database-with-ident-authentication-failed-error-226787768.html

Morgan, If you go to a saved filter you will see the details link next to the name of the saved filter. Click the details link and then you will see new subscription. You can click that and setup a subscription that emails you daily. You can share your filter with others. Once you share it they can subscribe to the filter…