Brant Schroeder Community Champion

Sorry thought I included that. https://www.atlassian.com/agile

I would try again and if it does not work you might try clearing cache. I am wondering if there was just a hiccup in the service when you tried to access it.

Jira and Jira service desk by default handle attachments. I think you are suffering from this issue - https://community.atlassian.com/t5/Jira-Service-Desk-articles/Winmail-dat-and-Jira-Service-Desk/ba-p/948080

In the admin tools go to System -> Notification Helper. Here you can plugin a user, issue and select the notification. It will tell you if the notification will fire or not. If it will not is should identify the issue.

Kenneth, unfortunately there is no way to do this in cloud.

Your scrum mater is correct about not having a story within a story. Links within Jira can be helpful to show dependencies, relations, etc. So even though you would not have a parent child relationship you could link the issue (stories, tasks, etc.) to show how they are interconnected on the project. Atlassian's Agile…

Check your customer notifications. My guess is that you are sending a notification to the customer when the issue is resolved and when the approval is denied the issue is resolved. When the issue is approved it transitions as normal and no notification is triggered because the Customer-visible status changed is disabled.

When you use the raise a request feature in the service desk the request type is being set. If you use the create button the request type is not being set. If the request type is not set on Jira Service Desk then emails will not be sent to customers or approvers.

Unfortunately there is not a way to do that not even with the team calendars plugin in Confluence.

@Monique vdB I am a little late on this but I completed the following: * Respond to a discussion in the Summit collection (not your own) * Participate in Summit-Week Miscellaneous Monday * Earn your #embrace-remote badge - Pending but I have done the work. * Discuss the day one theme, Unleash the Potential of All Teams, in…

I am glad that Atlassian is now offering products for free. I have some many friends and colleagues that I talk to about the product but they end up using something that is inferior because it is free. Soon they are invested in the product and using it in their company and complaining about the shortcomings when it comes…

It would have been nice to have more on data center and server. I know that there is a focus on cloud products but it would be great to have a better balance on products. It was great to see the direction that Atlassian is taking their cloud products in and it is exciting to see all of the improvements. Hopefully some of…

I have been taking my boys on walks and bike rides. This helps keep us moving. It is more challenging when the weather is bad which it has been over the last few weeks.

Got this and thought it was odd but it works great. Angry Mama Microwave Cleaner

I think it would be great to add it as an option to their current summit line up. It kind of already exists since they broadcast they keynotes summit presentations already and when summit is over they post all of the other sessions. I think it would be great to add a remote track though for those that cannot attend. The…

Posted today - https://community.atlassian.com/t5/Team-Playbook-discussions/New-Team-Playbooks-Embracing-remote-teamwork/td-p/1360377

How do you access the canned responses. What is the path you get to the. (naviagtion) 

Nice

Hopefully it was not a recorded meeting.

What app are you using for canned responses?

Are you able to see the description field in the dropdown? If you are is it providing an error or warning in the load summary?

You would have to query the DB to get the actual JQL without having to look at them individually. The table you would need to look at is searchrequest.

Elaina, I am not positive on what the differences mean. I tried again last night and was able to get it to work so something is different in your environment. I added the set CATALINA_OPTS=-Datlassian.recovery.password=help at the very end. You could always add it as a property to your service startup option and see if…

No that looks correct. Are you seeing anything in the logs?

Needs to be done via command line. I don't think it will work if you do it via the service or they would document it. It would also need to be placed in the service Java options under the service Java tab or it would be ignored.

I was able to get it to work on our test instance which is also on Windows. I used a fairly simple password to ensure I did not use any possible reserved characters. When I logged in with recovery_admin and the password it worked. I would suggest trying one more time to see if maybe something was missed or maybe Confluence…

Elaina, I wonder if something was missed during the recovery steps. What type of server our you hosting on?

You can see if you have multiple directories in the database by running the following SQL: select * from cwd_directory. Thanks Brant

It sounds like it is applying via application cookies. I am not able to replicate this on my instance but it has had the new navigation longer.

I doubt it is a bug. Probably a permission somewhere (Issue, Project, Application) or browser issue. Did you ensure that everything is the same across the application?