Brant Schroeder Community Champion

Elaina, Sorry you are correct. For some reason I had it in my head you were using 6.1 not 6.14. Does your Confluence site use another user directory besides Confluence? (Jira, Active Directory, etc) 

If you followed the steps and it is still broken then you will need to submit a support ticket to Atlassian https://support.atlassian.com/contact/#/

Since you are on version 6.14.1 you will need to follow these instructions to recover your password: https://confluence.atlassian.com/conf64/restore-passwords-to-recover-admin-user-rights-936511358.html

This should have everything you are looking for to get you up and running with approvals. https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-an-approval-stage-for-a-request/

When you are logged into Confluence it is the menu on the upper right hand side. See image below. It is the default now and has been rolled out to users so there is nothing to turn on or set. If they choose to use the old navigation they can but eventually this will be deprecated and go away. You can learn more about new…

Reto, The change in navigation is not cookie based as I was able to set it in my browser and clear cache and it remained. I was also able to open another browser and confirm that my preference for the new navigation was there. You can turn it on and off in your Confluence profile. I would suggest turning it on and then…

The only way to search filters created by someone is if you are a Jira admin in System -> Search Shared Filters. This page will allow you to search filters created by a user.

Celine, If you are creating a new Jira Service Desk issue you should use the raise a request feature and not the create issue button. Raise a request can be found in the left hand navigation of the service desk project. Try that and see if all of the fields work properly.

There is a hierarchy to access permissions. If you have one page I would suggest exporting it and emailing it to the user. In order to make a single page visible you would have to make the space public and then lock down all other pages. This seems like a lot of work and risk in order to have one page shared to an…

From the screenshots shared it still looks like you are using the create button at the top. You need to use the raise a request button on the service desk side bar. https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-raise-issues-on-behalf-of-customers

If you do not have access to the DB or confluence then you will not be able to recover it. Have you tried this to get access to the mySQL DB? https://phoenixnap.com/kb/how-to-reset-mysql-root-password-windows-linux If you follow the windows section this should get you back in and then you can get confluence running again…

Zach, I do not know of any apps that provide this functionality for cloud or of any workarounds to get something similar. There is a product called status color pro that allows you to change the color of status but I really don't think it would meet your needs. 

Michael, Do you have backups of everything? You might want to start over or perform the upgrade again. Couple of questions. * Have you updated the base URL yet? (I don't think this has anything to do with your issue but you could do it to get rid of the…

Pat, We also use server and will not be moving off of it. The best place to find out what changes have been made are in the release notes. You are correct in that there have only been subtle changes made for the end users in the last few server releases. There have been some great enhancements for maintenance and…

Victor, OK did some additional testing and if the user does not have the role service desk team then they cannot edit the watcher field. This is a change from past functionality but my guess is that it took place when they dropped collaborator functionality. I was able to get it to work this way but it might not meet your…

It is for a lot of reasons but the biggest with be around compute capacity, memory pool, cache and no sql agent present. This will seriously limit the throughput and performance of the database. You will also have other limitations for management of the instance that will make it difficult. You can learn more about the…

When you create the issue you need to use the raise a request feature. If you use the raise a request feature, which you should for service desk, you will see share with at the bottom of the request if the individual you are raising the request for is in an organization. See image below.

I ran a test today and it did not work on any next-gen projects. In my JQL I included an classic and next-gen project. The classic worked but the next-gen did not. I did not see anything in the documentation or on a feature request stating that this would not work for next-gen. You can submit a support ticket to Atlassian…

Unfortunately there currently is not a built in way to do it or a way to do it through JQL. (https://jira.atlassian.com/browse/JSDSERVER-4286) I was not able to find a feature request for this. You could always add a transition that stops the SLA and your agents would enter an internal comment on the transition screen. I…

You might be able to get it to work but it would not be supported. Express is a light version of SQL server and has limited capabilities. My guess is at some point it would not be able to handle your instance as it grows.

Jason, I do not know of any add-ons that would provide search capability or integration like Confluence provides. You could always create a web page that hosts your knowledge base and then in the portal setting introduction text you can place that information for people to review before raising a request.

John, Here is a link to cloud JQL operators and how to use them. https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-operators/ Was In, Was Not In, Was Not, Changed, etc. are all operators that work in cloud. Do you have a any issues that you know meet the criteria of your search. If you…

The delivered product will not allow you to do this. You can do it using any of the following apps: * Automation for Jira - Create an automation that will set fields based on what is selected. They have a lite version that is free and might work for you. * JSU - In the workflow on create post function you can set the…

Thomas, Unfortunately the feature has not been implemented yet. You can vote and follow the issue for it here: https://jira.atlassian.com/browse/JSWCLOUD-17996 The workaround is to change the filters and bookmark the page.

From my testing yes. You can always add an additional role but it would be a global addition.

Victor, I played with this a lot more and identified a difference in my configuration. The test user was in a group that was in a project role. After I removed that user from the role I got the same error and could replicate. It looks like the information provided in the error is correct that the service desk is overriding…

You can associate the custom field with a single project and issues types in that project. On the custom field you will want to select Context and default values from the dropdown by clicking on the three dots on the right. On that page select edit configuration. On the edit configuration page you can select the project…

Georg, This sounds like a bug and I would suggest submitting a ticket to tempo support. Sounds like everytime an update occurs to the temp application your settings are changed back to tempo. At least that is what I am assuming is happening. You can contact tempo support…

JIRA do the logs say is going on? (Look in jira-home/logs) If there are no logs then the application is not even starting within Tomcat. You can read the catalina.out to find out why it is not starting.

Nancy, This could be a couple of things. Can you check the following: If a project has a default assignee but the default assignee does not have the assignable user permission, users will be prompted with the generic error you are seeing when creating a subtask through the new issue view: Generic error message in the new…