Brant Schroeder Community Champion

Gene I would suggest changing the URL back in the DB and following the steps closely. https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-due-to-collaborative-editing-867362716.html Also what are you seeing in the logs?

Only a Jira admin will have the ability to install apps. If you are not a Jira admin you can request that an app be installed and the Jira admin will be notified of your request.

Can you share some screen shots of what it looks like before and after you save.

If you are the admin then you will need to login and update your payment details. If you are not the admin you will work with the admin to update payment details. Once your payment details are up to date you can restart your service.

You will want to restore attachments to the same location as all other attachments on that instance. As stated most likely data/attachments. https://confluence.atlassian.com/adminjiraserver/restoring-data-from-an-xml-backup-938847707.html 3. Restore the attachments If you created a backup of the attachments directory, you…

Great thanks for the information. Can you confirm this is what is happening. * Customer Emails Service Desk. * Service Desk Creates Issue. * Agent Posts Comment and Email is Sent to Customer. * Customer Responds to Agent Through Email. * Customers Email Fails to Post on Issue and Error is Recorded in the Logs. Can you also…

Sorry if I misunderstood the initial question. I thought that you were asking about Jira Service Desk. Jira Service Desk will easily integrate with Confluence as a KB and is built into the product. The only thing I can think of using delivered is to direct them to Confluence as the KB first to search for their answer and…

In your initial question you mentioned that you have three products: * Jira Software * Jira Service Desk * Confluence Do you have Jira Service Desk or just Jira Software?

Everything worked fine up until you installed automation lite for Jira. You have since removed this. Have you tried bouncing the service/server?

I think the easiest solution would be to use an app like issue templates for Jira. It is an additional cost but it has everything you are looking for. https://marketplace.atlassian.com/apps/1211044/issue-templates-for-jira?hosting=server&tab=overview

If you have a knowledge base already setup in Confluence you can tie this to your service desk. Then a user can search articles from the service desk or when they go to submit a request it will automatically search the knowledge base. You can use labels in Confluence and associate those labels with request types to help…

The documentation and the training offered by Atlassian is not available via PDF. Some of the courses have PDF resources that can be downloaded. I believe that this is by design so that users can always have the most up to date information. I would suggest using the free trainings provided…

Did you confirm that outgoing email is enabled on the server? Even if the email server is disabled the notification helper will say everything is fine. Please check the server by going to System>Outgoing Email It should look like this:

Just to be clear. * You have an instance of Jira Service Desk * Everything works as expected for sometime * No changes were made to the server or to any configuration * You installed automation lite for Jira and emails coming into the service desk began failing Do you have an email address setup as a channel on the service…

I am wondering if something on the page is hiding the content basically making it white on white. When you edit other pages does it work as it should? Can you try copying the content of the page to a new page and see if the content shows up?

Let me reach out to the Atlassian team my guess is that it got disabled.

If you have a production license you can create developer licenses. https://confluence.atlassian.com/confkb/how-to-get-a-confluence-developer-license-152044449.html The cost of licensing Confluence for 10 users is $10.00. Pretty cheap if you are going to be developing for Confluence.

* Board Members - A 'Normal' member is simply a member of a board. Normal members can edit or add to the board without restrictions. * Team Members - You can make a board belong to a team, so a team member is a user who belongs to the same team as the board.…

Please make sure that outgoing email is enabled on the server. It can be turned off and test messages will go out. If that is enabled please make sure that everything is setup properly (https://confluence.atlassian.com/adminjiraserver/configuring-email-notifications-938847633.html)

Are you positive that you setup the site and that there is was not a variation to the domain? If you are positive that is what you setup has it been a very long time since you accessed it? Did you get any emails stating that it would be disabled if you failed to login?

Have you made any other changes to the server configuration, specifically to user directories? Have any changes been made to your Jira email account that individuals are sending emails to?

Lindsay, Are any components added to the issue when it is created? My guess is when they come in via email no components are added and thus the field would not show. When you change the issues request type is an automation running that adds a component? My guess is when the request type is changed a component is getting…

This is the delivered functionality and there is no way to change it at this time. There are also no plugins that provide this functionality. The only thing I can think of is copy and paste the KB content into the email.

I would check and make sure that you did not miss a step when setting up the connection. https://confluence.atlassian.com/doc/configuring-a-datasource-connection-937166084.html You should also be able to check the logs and see what information is being provided there.

I have seen this happen when the mail queue service on the server gets stuck. This usually has to do with Java memory and a stuck thread. A quick system restart will fix the issue but it may return if you do not have the correct heap size. Here is a troubleshooting guide you can use. I would look into the memory…

When you edit the page again is the content there again?

The error is normally caused by a post function in the Create Issue transition. You will need to work with your server administrator and have them review the workflow. To troubleshoot: * Find the workflow used by the Issue Type in question * locate the "Create" transition * check the Post Functions for problems * Make sure…

Can you be more specific as t the error they receive? Maybe even a screenshot?

Queues are managed by the service desk administrator. The administrator can create, update and delete queues. The queues are the same for all service desk agents. Information on queues https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-queues/ If you would like to provide agents with a way to manage their…

Gavin - Make sure that you follow all of the steps here: https://confluence.atlassian.com/adminjiraserver/connecting-jira-applications-to-mysql-5-7-966063305.html and make sure everything is setup to connect to a MySQL 5.7 DB.