Brant Schroeder Community Champion

There is no delivered functionality like you are asking for. You can use an app like delegated user management - https://marketplace.atlassian.com/apps/1215163/delegated-group-management-in-confluence?hosting=server&tab=overview 

Just a quick follow-up to make sure I understand everything. You create the issue in your service desk using the API. An email is sent on issue create by Jira Service Desk. The reply email comes from a different email then your Jira mail handler email or the email used on the service desk. Why are you not using the service…

We played a game called cliff jumper. My friend had an open loft over the first floor. We would take mattresses and pillows from his room and his brothers room, stack them and clear hard items away from the pile of pillows and mattresses. We would then jump off the loft landing on the pile below. We only had the…

If you are following these steps and getting the error then there might be an issue with your license or your server and you should contact support. Steps to update your license: https://confluence.atlassian.com/adminjiraserver/licensing-your-jira-applications-938847718.html Contact…

Dylan, The easiest way to accomplish this would be to: * Setup Confluence Server again (This can be done using the free trial of the version you had installed before) * Restore Confluence from backup to server. * Use the cloud migration tool and directions here to migrate to…

You can remove them. When you remove a domain from your list of verified domains, the users with that domain are no longer managed and won't appear on your Managed account page. To remove a verified domain, click Remove next to the domain and verify that you want to remove it. We'll email users with that domain to let them…

Is there a reason you are not using delivered functionality and using the JWT plugin? Are you creating custom messages for different users or is there just a single message that goes out?

You may be able to do it by updating the DB directly but I would not recommend this since it could corrupt your DB. There is no way to do it programatically to ensure system integrity. It would be better to just create a new filter and update BigPicture.

You should just be able to copy and paste the images to the new page. Just open them both up in edit mode and copy the images you need to the new page and save.

always use their AD account's password. Even if you migrate to the cloud the user would still use their AD password. You will want to try and update the same directory and resync so you do not end up with duplicate accounts. You should also test the process on a test instance to see what the impact is if you can do so.

I believe you should be able to delete your Atlassian account on the team-159... account by following these steps. https://confluence.atlassian.com/cloud/delete-your-atlassian-account-961259508.html#:~:text=Log%20in%20to%20your%20Manage,click%20the%20Delete%20account%20button. Once the account has been deleted you can…

You can copy and paste in the log information. If you reboot the service you can copy the startup which should contain any errors. The DB is not encrypted only the credentials in the connection string. Do you know the DB password? IF you do you can update the connection string and fix the issue.

No that should be it. If that is setup properly and you bounced the service are you still seeing the same issue in the logs? Is there anything else coming up?

Do you know the DB Password? If you do I would suggest going through the encryption process again and ensuring the the proper encrypted password is in place in the DBconfig.xml.

Jan, It is odd that there is no information in the log. I am wondering if the DB was just not fully up when Jira was ready to connect. If you restart the Jira service does it connect to the DB?

Reindexing has been deprecated in Jira Cloud. Kindly have a look at this thread: https://community.atlassian.com/t5/Jira-questions/Can-t-re-index-Jira-Cloud/qaq-p/613607

I believe that the search looks for relevant keywords in the article. The labels are used to restrict search on specific request types. Example: I have KB articles about passwords and I have a request type that addresses passwords I would label KB articles with password and then restrict the search to those articles to…

This should help you make the changes to resolve the issue. https://confluence.atlassian.com/confkb/confluence-fails-to-start-and-throws-mysql-session-isolation-level-repeatable-read-is-no-longer-supported-error-241568536.html?_ga=2.170801448.945984502.1597437645-1624429102.1594443344 You will be running this SQL command…

I have not heard of any page property issues and it is working fine on my cloud account. Have you checked the page property report against one of your pages to ensure that the parameters being used are still correct. If someone deleted a label or made another significant change it can make the report stop working.

Hareesh, The easiest way is to use this app. The issue is they charge per ticket that you would be transfering. https://marketplace.atlassian.com/apps/1218501/freshdesk-to-jira-service-desk-migration?hosting=cloud&tab=overview You can also export to XML from Freshdesk and then translate the xml to JSON. Once the…

Aneesh, Unless the project is public it should prompt for authentication. Did you try opening in a different browser where you are not logged in, instead of just incognito mode?

Looks like Jira is not starting up correctly. You can use this to troubleshoot: https://confluence.atlassian.com/jirakb/troubleshoot-a-jira-server-startup-failed-error-394464512.html

Ann, The boards button in cloud is no longer on the top. When you are on a project that has a board and is not nextgen you can click the boards button on the left and select view all boards. You can also go to youurl.atlassian.net/jira/boards to see the boards of classic software projects.

John, You are correct that the new editor no longer has the anchor link. Even though there has been a lot of users asking for it to come back Atlassian has not done so yet. The request to have the returned was…

You can simply add the following to your announcement banner. <style> div#footer-logo {display:none;} </style>

Jozef, The only way to give watchers access in the way you are specifying is to use issue security. Users have to be able to browse to see issues and watchers is not an option on permission scheme. Setting up issue security in that manner is easy to do and then current assignee, reporter and watchers would be the only ones…

He has to have browse project permission to see issues in the project. Without that then he can not see the issues. So you need to give the users browse project access on the permission scheme. You can then use issue security so the user can not see issues unless they are added to the issue as a watcher. This will prevent…

Hiroshi, You will want to use issue level security. You can then set the security in the workflow when the issue is created based on certain criteria. Once an issue has issue security then only the users permitted to see the issue will in the queues.…

Patrick, If you are using Jira service desk as you have this request tagged then you can go to Project settings > Customer permissions and set it up so any customer can submit requests. Then you can create the form in the portal and they will create their account when they login or if you are submitting the form through…

Can you confirm that the service is running. If you installed Jira as a service run the following command: ps -ef | grep JIRA EXAMPLE OF JIRA IS RUNNING osboxes@osboxes:/opt/atlassian/jira702/conf$ ps -ef | grep jiraroot 9096 8286 0 10:29 pts/10 00:00:00 su - jirajira 9097 9096 0 10:29 pts/10 00:00:00 -sujira 11349 2859 99…