Brant Schroeder Community Champion

If you update the Java version on Windows Server you will still need to update Jira and tell it which version to use. Below is some helpful documentation about updating Java. * Installing Java * Changing the Java version used by Jira

There are two types of notifications for Jira Service Desk. Set up notifications for your customers and team Customer Notifications - These notifications you can turn on and off and edit the content that is sent. * Edit a customer notification in next-gen service desks * Create and edit the content of your customer…

Gui, All of the public request types should be available for you to make a widget with. I would recommend that you the recommended project settings in the Embed a widget onto a web page documentation. Can you share a screenshot of this issue after checking how everything is setup.

Andreas, Entity properties have been around since Jira 6.2 so you can be fairly certain that they are not going anywhere in the near future. The API is marked experimental which means features and methods may change without notice. This means that if you develop against it you will need to check before you upgrade to make…

My recommendation was based on real user experience. I have used BigGantt for over 8 years. Once again I would suggest installing the app and testing it out to see if it meets your needs.

There are several different Gantt app that I believe would meet your needs. I would suggest BigGantt. The great thing about apps is that you can try them out and see which one meets your needs. Check out the Gantt apps here: https://marketplace.atlassian.com/search?product=jira&query=gantt

@Elizabeth Howden Thanks for the information. I think this is great information about the cloud in general. Is there information that is specific to the myths of Atlassian Server vs Atlassian Cloud or a good resource that compares the two product (Pros and Cons)?

Andrea, This article should answer all your questions. https://confluence.atlassian.com/cloud/migrating-users-and-groups-with-the-jira-cloud-migration-assistant-1018767732.html From the article: We won’t send an invitation to your users even if you choose to give your users access during the migration. To invite your users…

Gui, Thanks for the feedback. This is a community support forum so I would recommend submitting your request to Atlassian through support.

Gui, This is still the only delivered solution for managing labels. There are apps that allow you to manage and update labels. Label Manager is one that would allow you to edit the label.

If you are using the API you could do it one of two ways. Define the proper parameters in issue creation through the API when the issue is created. (Company A or B use component or issue type or custom field which is set on issue creation) This would require the application that is submitting the job to know the difference…

Ted, Atlassian does not provide a bulk option. We use Better Archiving For Confluence It provides us with more functionality and allows us to generate reports and automations for managing content. You might take a look at it.

Declan, You will need to work with support to make the change. Please submit a support ticket to Atlassian here: https://support.atlassian.com/contact/

Ola, By default the service desk is setup to allow replies to create comments if the permissions are setup correctly. This usually occurs when the individual replying to the issue does not have permission on that issue. Can you confirm that you created the issue or that you are a request participant on that issue?

We are running the same version and the icons do seem to be a little off. You could submit a recommendation for them to make some CSS adjustments to have better alignment.

Delicia, For the project that the description field is no longer editable go to the project settings > screens. Make sure that the default screen for edit issue contains description. You can do this by clicking on the screen associated with edit. You might have multiple screens for edit depending on how many screen schemes…

There is no need to define a new issue type or rename one that already exists. On the SLA you can see under Goals a JQL that defines the issues. Either delete that or update it so the issue type is "Request with Approval" instead of "Service Request with Approvals".

Have you restarted the service? What changes have you made if any lately?

There is no delivered functionality like you described. The only spell checking app that I know of is Spellproof. It does allow you to add new words but I don't believe it will work like you described where to target specific phrases, etc. There is a search and replace App that you could use but it would be after the fact.

Aisen, In order to use the reports option provided in Jira Service Desk you will need to give the user an agent licence. A user with a project license can run reports but they are limited to the project reports and they will not be able to create or view service desk reports.

Teko, Are you the administrator of the system? If so what are you seeing in the Confluence logs.

The portal has limited customization built in. You will need to use an app like Refined to customize the portal more than what is provided.

Can you share a screenshot of the page when you are adding a file to it.

I have never heard of ScriptRunner causing and issue like this. You must have a script that is kicking off after each issue is index. I would suggest finding and rewriting the script. They also have excellent support so you should submit an issue to them and they might know the issue.

You can always try what you found in the article to see if it works. I have never done that before.

Brijesh, You can use this knowledge base article to merge the duplicate accounts. https://confluence.atlassian.com/jirakb/how-to-merge-two-users-content-ownership-and-permissions-in-jira-968659640.html Make sure you have a backup to roll back to as you will be making changes to the DB. You should also make sure you have a…

You can do it one of two ways. Upgrade the current server and then migrate or migrate then upgrade. You will need to setup the new VM application server and DB server. Once they are up and running you will just follow the steps documented below. Upgrade then Migrate * Upgrade to to the latest version of Confluence…

Joshua, I went and confirmed today that they are not showing up in my Confluence cloud instance either. I looked for and was not able to find any feature request or other information on this. I would suggest submitting a support ticket here: https://support.atlassian.com/contact/

Looks like you have several SLAs queries that reference an issue type that no longer is part of the project. In this case an issue type call Service Request with Approvals. You should be able to edit and update the SLAs so this is no longer the case. You also have a report that is referencing the same issue type and would…

That is the loading icon. Looks like is is getting stuck. This is usually due to old JavaScript. When you cleared the cache did you clear everything?