Brant Schroeder Community Champion

Has it always not shown? If so can you confirm that the project with the issues that are not displaying time to resolution is a service desk and that the SLA time to resolution is associated with the issues. If it was showing before but is not showing now. Have you made any changes? Was the SLA deleted or changed on the…

Israel, Everything you stated is correct and you would have to create an additional custom field for the second issue type. Scriptrunner will allow you to hide values in a custom field based on issue type but I don't know if that functionality is part of Scriptrunner cloud. There are not any other apps that I know of that…

To better understand what you are trying to change can you share a screenshot.

I would recommend looking into tuning you Jira memory. https://confluence.atlassian.com/adminjiraserver073/increasing-jira-application-memory-861253796.html You should also look at how many threads Jira has available to use on the DB and tune it as well.…

Hitesh, We use configuration manager. I would highly recommend this https://marketplace.atlassian.com/apps/1211611/configuration-manager-for-jira?hosting=server&tab=overview You can give it a try for 30 days.

In the past I have just copied and pasted the cells into Excel when I have had issues and this has worked for me. Have you tried that yet?

On the Confluence space you have set it up for public access or you have given anonymous access to the site. If you turn off public or anonymous access then it will not be discoverable by search engines and will not be open to everyone. Some helpful articles below. Confluence Access Confluence Knowledge Base

I believe that you need to go to System--> WebHooks and click on create webhook, it will ask you Name, status, URL etc. Provide the WebHook URL there and select the events you would like. This should get the notifications working for you.

You are correct. As long as the scheme you change the project to has the same issue types in it there will be not impact to the project. The issue type scheme just associates issue types with the project. More information can be found…

Have you always been on the free plan? As the message states this is not available on the free plan and you would need to update.

Here is Atlassian's document on it. https://confluence.atlassian.com/jirakb/some-users-get-err_incomplete_chunked_encoding-error-on-some-actions-in-jira-or-any-other-application-717423678.html In most cases I have seen this due to anti-virus as stated in the article and would suggest that you start there first. You…

Free plans have to get community support but if we believe it is a bug we will reach out to Atlassian. Glad to hear it was fixed.

After you make the change to the users in the AD group in active directory are you running an additional sync?

Atlassian will have to help out with that. I will reach out to them and see if they can make the fix.

Avatars should be recovered from your backup following these steps. https://confluence.atlassian.com/jirakb/custom-avatars-missing-after-upgrade-or-migration-of-jira-server-224395280.html This is a common gadgets issue but without a screenshot and Jira log information it is difficult to troubleshoot. If this does not…

You can place your email or the email you want in the reply to address. 

Quintin, If you are not familiar with how it is currently configured I would suggest reading the documentation and trying to either reverse engineer the setup or following the steps to just setup your instance with a new certificate.…

Did you enable "Anyone can email the service desk or raise a request in the portal" in the JSD's configuration. If you did are you perchance using an external directory?

This is the last information Atlassian provided in late 2019. I have not seen an update since this came out so I am assuming it is the same. In Jira Cloud we use rate limiting for REST API to protect our customers’ sites (aka tenants) resources. Current implementation isn’t based on REST API consumer, it is based on…

Tim there are a couple of ways to do this but I would suggest using issue security. https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html You can apply issue security when the issue is assigned or created. This would make is so individuals with that security would be the only ones…

Did you try in Chrome, Firefox or Edge?

Sue, Are you currently running tempo timesheets? That app is what generates the time reporting option on the left hand navigation.

If the individual does not have access to the issue your team will not be able to @mention them. I would suggest creating a custom field called collaborators making it a multiple user picker. Then on the projects permission scheme you can give that custom field browse projects. This will then allow anyone added to the…

Can you check and see if you create an issue from the portal do you get and email and can you reply to it? If you can then I am wondering if the email channel is not setup correctly. You can follow the information here to confirm that it is configured correctly.…

The page should show everything that you have uploaded to the page. You should be adding them when the page is NOT in EDIT mode. If it is not showing anything after you use the drag and drop then something is going wrong. Is the file really large? HAve you tried different files? Have you tried a different browser?

I have seen this occur for the following reasons: * Browser cache needs to be cleared * Some content in the table is making it disappear. Does it happen with all tables, even tables on other pages? If yes try clearing your cache. Does it only happen on the one page? You could try copying the content to a different page and…

You would have to use and app like better content archiving for confluence. Or if you have access to the DB you could run the following query: SELECT * from "AO_92296B_AORECENTLY_VIEWED";

You would have to use an app like scriptrunner or Jira clouds automation(https://www.atlassian.com/software/jira/features/automation) for Jira to accomplish the notification. Technically you could create an issue with a due date and when you are on the due dates day you could send a notification based on an automation or…

Sunny, When you create a file list page in Confluence you are creating a page with the attachment macro already on it. The page is designed to allow you and your teammates to collaborate using documents. When the page is in edit mode you can make adjustments to the page or the attachments macro. Once you save the page you…

Organization admins can delete or deactivate accounts they manage for users who no longer need to use Atlassian account services. When their accounts are deleted or deactivated, users immediately lose access to Jira Cloud and all other Atlassian account services, and we’ll stop billing for their account. If an organization…