Brant Schroeder Community Champion

Here is some documentation that should help you cancel your unito plan. https://guide.unito.io/en/articles/3478459-managing-your-unito-account

Naveen, All the documentation you are looking at is for server. Server and cloud have differences in how they function. Can you explain what you are trying to do and I can see if I can help you with it.

Adam, So the users that are having issues are not agents?

Can you work with your administrator to make the change since they will have escalated permission.

If you are building something for a project it is as simple as replacing the scheme in the other project. (Permission, Issue, Screen, etc.)

Adam, So the same users from a specific project are not being notified. Is there any correlation with those users? Are the users Agents or have access to the project and happen to be customers also?

Johnny, Welcome to community. Have you tried clearing your browsers cache?

I believe having the users stop watching the space and only the pages the need updates to will fix this. Here is information about Confluence notifications: https://confluence.atlassian.com/doc/email-notifications-145162.html

Adam, On the issues do they all have a set request type? Are the same users not receiving emails or is it random? Are you using your own email server?

Yeung, Welcome to the community. I see that you found this document: https://confluence.atlassian.com/cloudkb/atlassian-cloud-2fa-unable-to-log-in-978214072.html My guess is that you are using an OS other than Windows or iOS. Can you share with me what your OS is?

Scott, Welcome to the community. This is a great question. When we were hosted on prem with have a test, stage and production environment to migrate changes from. In cloud this has been a bit of a struggle. Since majority of the items we make changes to are project related and do not impact our full cloud instance we…

Westy, Welcome to the community. Please refer to this documentation. https://support.atlassian.com/statuspage/docs/delete-a-page-or-organization/

Dawn, Can you create issues in other browsers? Can you create issues in Chrome on a different computer that is not yours and does not have the same Chrome settings as yours?

You can try the HTML Macro - https://confluence.atlassian.com/doc/html-macro-38273085.html

Dirk, What are you seeing in the error report. [INFO] [talledLocalContainer] # /Users/dirk/IdeaProjects/kzv-jira/target/container/tomcat8x/cargo-jira-home/hs_err_pid90889.log

Did you scroll down to the last option and select the "View watchers" permission?

Trent unfortunately the only way to have those users not show up is to inactivate them. I am assuming that you are not using service desk or anything like that were they would login. You can set the LDAP connection to manage user status locally, then shutdown the service and inactivate them in the DB via SQL. I think the…

Jim, You will need to look at that projects permission scheme and see what roles, groups, etc. have delete ability. My guess is that you are an admin on the project and he is not in the project roles. The permission scheme should point you in the right direction though and you should start there to see what has delete…

The URL being referenced on that webpage is the URL to view it in the browser not to view the location on the server. I think making this more accessible is a good recommendation though. You can make a product suggestion here: https://jira.atlassian.com/secure/Dashboard.jspa

Paul, Welcome to the community. Usually this is caused by an issue or an outage in Cloud. I am not seeing any: https://status.atlassian.com/ Can you clear your cache and try again?

Craig, Sounds like Product Type is required to create the issue. Please updated the request type that the email is associated with to only require summary and description. The issue will go through from email then.

Richard, Welcome to the community. You can insert Jira dates and information into Confluence pages using the Jira Issues Macro. You can learn more here: Cloud - https://support.atlassian.com/confluence-cloud/docs/insert-the-jira-issues-macro/ Server - https://confluence.atlassian.com/doc/jira-issues-macro-139380.html

Andrew, Can you visit the marketplace and see what the pricing is when you visit it outside of server: https://marketplace.atlassian.com/

I would suggest coping files from your test instance and replacing them on prod. I am not positive on all the files you should copy so I am going to refer you to Atlassian support https://support.atlassian.com/contact/ so you can submit and ticket with them and they can walk you through the steps. I am thinking it is just…

Can you take one of the projects that is not working and begin updating all the items that could be different one by one and see what makes a difference. (Roles, Permission Scheme, Workflow, etc.) It has to be something with the way the project is configured. 

Sorry I started off my response telling you it can not be done and then stopped thinking that the answer I provided would be better. When a customer accesses Confluence through Jira Service Desks the service desk uses is own authentication to access the site. The credentials it is using do not have access to review the…

If it is truly corrupt then we will have to do something else but let me know how it turns out.

Here is the URL https://YOURDOMAINHERE/secure/admin/LookAndFeel!default.jspa Just add your domain and you should be good to go.

Is the one that uses a different workflow the one that displays the status category?

Eddie, Sorry for the delay your response got lost in my email. Have you tried restarting the service? Also can you please review the Jira log (atlassian-jira.log) and provide the entry's found during the time of update. It is usually found on the server in JIRA/home/log/atlassian-jira.log