Brant Schroeder Community Champion

Ravi, If the user is setting a time in a custom field or due date then you can use ScriptRunner's escalation service to transition the issue. https://scriptrunner.adaptavist.com/5.0.2/jira/escalation-service.html I think you can also use automation for Jira to accomplish this.

Alagendran, When adding Jira issues to a team calendar you can display them, use the calendar to update dates, link back to the issue but you are not able to delete them. The issues coming form the JAL will be displayed on the calendar. If you want to delete them you could update the filter to remove issues that have a…

You can use custom CSS to make an adjustment to the logo. If you inspect the element and share the HTML with me I can provide some CSS for you to use. You can learn more about custom CSS here: https://support.atlassian.com/statuspage/docs/use-custom-css-on-a-status-page/

Kevin, This is not possible via delivered functionality. Since you are on server you can check out Stephen Deutch's Label Management Tool user macro. https://bitbucket.org/stephendeutsch/confluence-user-macros/src/dc9180ae95e0292cba2b457c0215f071d39330c9/label%20management%20tool/?at=master You can also take a look at the…

Luke, I think it is a difference in project and project view. In the demo on the page you shared they are showing a Classic Project with the classic issue view. On this view there is a n issue link called mentioned in and it shows the trello link. In the new issue view on a classic project or a next gen project mentioned…

Caroline, I believe it has to do with how the access works and is processed. If a user is authenticated into Jira Service Manager and you provide a link to a page in Confluence that is associated with the Service Desk then the user is actually being authenticated into Jira and Jira is acting as a proxy to access…

David, There is not a way to add a table of content to the sidebar menu.

Greg, Unfortunately watching is limited to spaces, pages and blogs. https://confluence.atlassian.com/doc/watch-pages-spaces-and-blogs-139579.html

Matt, Welcome to community. You can share boards with clients. You can use the following documentation to do so. https://help.trello.com/article/717-adding-people-to-a-board

This is from their latest documentation. "We only provide HTTP/HTTPS connector examples. You can't use the AJP connector (for example, with Apache mod_jk), as Synchrony, which is required for collaborative editing, can't accept AJP connections. "…

Mike, Welcome to the community. If you are running your instance on a Windows Server the 'Windows Installer' installs its own Java Runtime Environment (JRE) Java platform, which is used to run Tomcat. When updating SSL certificates, please do so in this JRE installation. You can see what JRE it is using depending on how…

Olga, I am not positive what you mean by meta data. When an issue is submitted the date created would technically be the date submitted. There are other fields that are auto populated on creation as well. If you are hoping to capture information outside of the general fields that are populated when an issue is created you…

@Jonathan Trick I will escalate this issue to Atlassian. For quicker support I would suggest submitting an actual support issue here: https://support.atlassian.com/contact/

Robert, Welcome to community. Is your instance using a proxy?

@ABoerio here is a previous community post on this using other languages but the web service call will be the same. https://community.atlassian.com/t5/Confluence-questions/Export-page-to-pdf-using-rest-call/qaq-p/1085529

@Ilakiya Srinivasan I know that you can create subtasks via a post function using scriptrunner. I am assuming that you could do it via CSV. You can also use it to close an issue. I think that this would be very complex to do and could easily break if someone did not follow the proper CSV formatting.

You can setup different approval fields for different workflows. You can follow the steps here: https://confluence.atlassian.com/adminjiraserver072/configuring-jira-service-desk-approvals-832185058.html Really an approval field is just a user picker.

If you do the following what happens: select * from "AO_2C4E5C_MAILITEMCHUNK"

@Pierluigi Welcome to the community. I believe that this depends on the Gantt app that you are using. BigGantt for instance does this by default.

Jeanette, Gantt apps like big-gantt allow you to create gantts that are based on a filter so you would still be able to use the structure that you have setup to produce gantts. My guess is that other apps allow for this as well. https://marketplace.atlassian.com/search?hosting=cloud&query=gantt

Daniel, You will need to use an app. For Cloud - https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=google%20calendar For Server - https://marketplace.atlassian.com/search?hosting=server&product=jira&query=google%20calendar

Nathan, Please double check you service desk settings - https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/ You should then check Confluence and make sure that there are no page restrictions put in place…

Your personal account does not have a Jira license so internal communications would never be sent to it.

Randall, Is this happening for all users? Does it happen in all browsers? Have you cleared your browser cache since you upgraded?

Andrew, Welcome to the community. Yes it will retain information from server when you migrate to cloud. If you have a cloud project with the same project ID then it will not retain the same ID. Linked documentation depends on how it is linked. I am assuming that you are starting with a fresh cloud instance. I would suggest…

Since you are the reporter you will get the customer notification. If the user had just posted a comment without the @ mention then you would have only received the customer notification without and the Jira comment notification would have been ignored. Since they actually used the @ mention they initiated a Jira…

I should have also stated there are some great free trainings and tutorials: https://training.atlassian.com/free-training-catalog Atlassian also has some paths that they put together based on your role most reference server training but you can do the correlating cloud training: https://training.atlassian.com/learning-paths

Yes that is a great place to start.

James, Welcome to the community. I would suggest cloud as server is on it's way out. (https://www.atlassian.com/blog/announcements/journey-to-cloud#:~:text=On%20February%202%2C%202024%20PT,available%20for%20your%20server%20products.) Server certifications still apply to enterprise but that will be a smaller user groups…

Rossella, Welcome to the community. Below is some information on how to cancel or remove an account. It depends on the account type. Business Class - https://help.trello.com/article/836-cancel-trello-business-class Personal - https://help.trello.com/article/749-deleting-your-trello-account