Brant Schroeder Community Champion

So it sounds like notifications are working correctly on the application but could be a filtering issue. When you say customers using outlook do not get responses on comments are these customers all from the same company or are from different companies using outlook?

You are looking at the notification scheme, please take a look at the customer notifications. Is Public Comment enabled?

Austin, Can you check the customer notifications. https://support.atlassian.com/jira-service-management-cloud/docs/set-up-notifications-for-your-customers-and-team/ Check and make sure that the Public Comment Added is enabled. You can get to the customer notifications by: Next-Gen * Project Settings * Notifications *…

Vitor, The reason "Schedule Issue permission" is required is because when you add/remove issue into sprint then not only you change the Sprint field (edit permission) but you also change the Rank of the issue. And this is where "Schedule issue permission" comes into picture, under the hood it seems that Jira is using this…

Looking at what you shared it looks like you are on server and onsite. You also are behind a firewall. Are you the only one having this issue or is everyone who is using Jira? I am thinking that it is a firewall or proxy rule that is blocking something on load. Can you hit F12 on your browser, select console and do a…

Jennifer, Welcome to the community. This is usually due to the space key, are you positive that it is correct? Does the new space have the same template with the same name? If so I would suggest changing the template to a different template, saving and then editing and changing it back to the correct template.

Stephen, Welcome to the community. Sharing and commenting are working just fine in multiple browsers for me. Often time for commenting individual grab the pin in the upper right hand corner and try to drag it. You need to hover over the pdf page and a menu will appear this is where you need to drag the pin from. See image…

Safia, Welcome to the community. Can you share a screen shot of the issue you are having? Here are the steps to follow to setup page properties and the report for your review: https://confluence.atlassian.com/doc/page-properties-macro-184550024.html…

Great

I am going to reach out to Atlassian again, sorry for the delay.

Carlos, The templates are only used when creating a project. Once a project is created you can not apply a template. You can however update everything so it is like the template that you setup. You can create queues, workflows, request types to match. The easiest thing to do would be to create a new project with the…

Elke, Welcome to the community. You will need to update the workflow first. Once you change the status there you will be able to change it on the board. You can read more here: https://support.atlassian.com/jira-software-cloud/docs/configure-columns/

Jonathan, Welcome to the community. You can add a shortcut as shown above for everyone in the space. When you are stating to an app I am assuming that it is an app the you have purchased for your confluence instance. Since that is online as well you should just be able to copy the url and paste it in.

Jonathan, Unfortunately a space or page is required. I do not know why the documentation states otherwise. You will have to add all sites that you would like to pull into the report.

Welcome to the community. You would need to use an app like https://marketplace.atlassian.com/apps/1220822/jira-and-google-calendar-integration or something else similar from the marketplace.

Jeff, I believe this is what you are looking for: https://confluence.atlassian.com/cloudkb/change-atlassian-account-email-addresses-969508513.html

Ryan, Welcome to community. Each project has a permission scheme. The permission scheme provides access to the project. You will need to do a few things. 1. Create a group for everyone on your team that you want to access all the project and add it to the default permission scheme. You will also need to remove the…

You can give new users product access by following the directions here: https://confluence.atlassian.com/cloud/update-product-access-settings-744721629.html

Shiva, Welcome to the community. You can follow the steps here to change the port number. https://confluence.atlassian.com/adminjiraserver/changing-jira-application-tcp-ports-938847762.html

Yunlei, Welcome to the community. This means that something is locking the imbedded DB and the application is not able to access it. You need to see what is locking the file. Have you restarted the server? What are you running on Linux or Windows? This DB is really for demo / testing purposes and is not for production…

Yes

Link has been fixed, it had a space at the end that was preventing it from working. Since it is a single instance when you create an link from issue x to issue y in the instance the reciprocal link checkbox will not work and you will need to do a web link as mentioned before. My guess is that you instance had an…

You can connect the two instances together through an application link. https://confluence.atlassian.com/cloud/link-to-server-products-from-cloud-744721656.html This will allow you to link software issues to your service management desk so you can track fixes.

@Alexander Bondarev I agree I think users have all benefited on learning / discovering additional capabilities of the software. We have been getting a lot of great feedback in our user group as well with people sharing what they are learning.

Michal, Welcome to the community. There is not a delivered way to change this. You can always direct them to the portal to see all communications.

Here is the documentation about reciprocal links. https://confluence.atlassian.com/adminjiraserver0711/configuring-issue-linking-955168791.html The reciprocal link is used to create links between two issues in separate instances of Jira. It does not do anything for issues in a single instance.

I would bet is has something to do with the application Skitch since it does not happen from the desktop.

If their atlassian access is setup with Okta then the organization will have to provide access through okta or you will not be able to login. You could change how the application is accessed to get around this, you can do this if you are the organization administrator.

Anne, Their session has timed out and they are no longer logged in. If they bookmark the project they will get something like below but is all they need to do is login. 

Jimmy, There are a couple of bugs that could be causing this depending on what version you are on. https://jira.atlassian.com/browse/JRASERVER-67711 https://jira.atlassian.com/browse/JRASERVER-62628