Brant Schroeder Community Champion

@Christine Philben You will need to do a full export as explained here: https://support.atlassian.com/jira-cloud-administration/docs/export-issues/ Then you will need to import the data from cloud to server as explained…

@Alix Lanigan If they click on the article then it counts a as view when the page loads. they do not have to remain on the page for any given time but it does have to load.

@Vincent Zhou Can you share the PTS: Jira Service Managment: General...... Screen scheme?

@Hareesh You will need to add a screen on the transition that you want this to occur on. You will need the time tracking field on the transition screen that you added to the workflow transition. You can then use a transition validator, validator > fields required > original estimate. This will prevent the transition from…

@Marian Shah Welcome to the Atlassian community Are you seeing it in the inactive section after you expand it? If not what are you seeing in the browsers admin tools?

@Artur Welcome to the Atlassian community The excel file will be display only and not editable through this macro. There are apps in the marketplace that provide edit access. https://marketplace.atlassian.com/search?hosting=cloud&product=confluence&query=excel 

@Hamza ait aissa there currently is not a way to do this without using an app from marketplace. You can submit an enhancement request here: https://jira.atlassian.com/secure/Dashboard.jspa I also found this request which is similar https://jira.atlassian.com/browse/JSDCLOUD-3662 

@Carol Roger B did you take a look at the partner directory yet? https://partnerdirectory.atlassian.com/ 

@Manaswini Vonteru Welcome to the Atlassian community You will need to work with your organization admin to setup additional instances. Please contact this individual at your company.

@rahul.chakravarti When you are create a new document in Confluence it is available there. You will need to access the Confluence space that is associated with JSM. You will be able to do the import there even on the free version.

@Alix Lanigan The definition of what is included in each is on the page links above. Is something not clear or needs further information?

@Morayo Bamidele What is the filter for each board, can you share?

@Phoebe Long On the page linked above there are many sub-articles that provide information on how to set up an email address, request types associated with the email address, etc. If you would like to know the address setup by default you will find it in the channels section in the left-hand navigation in the service desk.

@Alix Lanigan Welcome to the Atlassian community If you are interested in how your service management KBs are performing you will want to view that information in the JSM project under the reports section. You can learn more…

@Phoebe Long Welcome to the Atlassian community Jira Service Management allows customers to send email to the service desk and those emails are turned in the a request. You can learn more about setting it up here: https://support.atlassian.com/jira-service-management-cloud/docs/receive-requests-from-an-email-address/ 

@jellyjilli Welcome to the Atlassian community You can import Word documents into Confluence. I would suggest doing that. If you just create a page and attach the PDF or Word document to it then the content will not be indexed making it hard to find in the KB.

@Vincent Zhou What issue type is the request type? Can you share a image of the issue scheme?

Yes that should fix it.

@Vincent Zhou the screenshot you are sharing it is a service management project. Are you an agent on the project, if you are then you can use the raise a request feature? Regardless you should be able to see the reporter. The screenshots you shared are not very helpful. You need to share what type of issue type the request…

@Keith Alexander If the issue does not have a resolution then the SLA will not finish according to the screenshot. Please make sure that a resolution is being set. You can check any of the issues in a resolved status but the SLA is still running to see if they have a resolution. It will be no which means you will need to…

@Vincent Zhou On company managed you will need to make sure that the field is added to the create screen for the specific issue type. You can learn more here: https://support.atlassian.com/jira-cloud-administration/docs/manage-issue-screens/ 

@Selin Sezgin Welcome to the Atlassian community This usually has to do with collaborative editing not working. Have you looked at this https://confluence.atlassian.com/confkb/collaborative-editing-is-not-working-1031837948.html 

@Kate Hanna The templates name is the title. https://confluence.atlassian.com/doc/create-a-template-296093779.html Are you seeing something default into the template title?

@Vincent Zhou in the project in the lower left hand corner it will tell you team or company managed.

@[deleted] Which card app are you using from the marketplace? Have you submitted a support request to the app creator?

@Kishore D The limitation has to do with how your server instance is setup. You will need to see what the limitations are on threads timing out on the server. You can work to adjust this and prevent this issue in the future.

@Vincent Zhou Are you trying to add the reporter to the create screen? Are you using a team or company managed project?

@[deleted] Are your end users (customers) and agents on the same identity provider? If they are then it will also work for them.

@Keith Alexander When the issue is resolved is a resolution being set on the issue? This is usually the issue but it could also an issue with the SLA. Can you share the SLA logic so we can see what criteria an issue has to meet for the SLA to be completed?

@Vincent Zhou Welcome to the Atlassian community When raising a request in Jira service management please use the "Raise a request" link in the left hand menu and not the create button on the top. This is the proper way to create a service management issue. This will also provide a raise on behalf of option if you are an…