Boris Berenberg - Atlas Authority Expert

Why is the inbound mailbox that of an actual user in JIRA? This seems like an odd choice.

You could try by using the Regular Expression Check validator, but as far as I know that only works on Custom Fields. You would need to replace your label field with a custom field of label type. Depending on what kind of entries you are expecting to receive, there may be a better field type to use in the first place. I…

There is not. Search in JIRA will return issues, not any other object. Typically what you are talking about is a portfolio level view of the projects that are running. This is provided through paid add-ons such as Portfolio for JIRA, Tempo Planner, etc

It's not going to let you modify anything until the license is met. Confluence goes into Read-only mode when the license is exceeded. If you are actually below the license limit, then you should open a support request with Atlassian as this could be a bug. However, I would double check your license usage first.

No it is not. But you can use JQL functions like * projectsWhereUserHasPermission() * projectsWhereUserHasRole() in a creative manner to get closer to what you're asking for. Ref: https://confluence.atlassian.com/jirasoftwarecloud/advanced-searching-functions-reference-764478342.html

Try this: * Turn off anything you use to perform API requests * Update your password manually via id.atlassian.com * Update your API tools with the new password * Turn them back on. I was having the same issue because the API tools would hammer the API and cause a captcha lockout which is not visible via any API request.…

Are they in the Service Desk Customers Role?

I believe you would need to use something like ScriptRunner for this.

Got some good feedback from them. Would like to see what others are doing.

https://confluence.atlassian.com/adminjiraserver072/setting-properties-and-options-on-startup-828788225.html

Depends on the scale of the VM? I would tend to recommend yes as long as you can handle the networking side of it without much trouble.

Yup, I will be there. Feel free to reach out if you need anything.

There is no good way to dynamically pull projects for users. The thing you want is: project IN projectsLeadByUser(currentUser()) However, this doesn't actualy work. You have to hardcode the username like this: project IN projectsLeadByUser(boris) If that helps at all, let me know. Edit: Apparently ... you just do this:…

Only 12c is supported per https://confluence.atlassian.com/adminjiraserver074/supported-platforms-881683157.html Even if it works on 11, I would not risk it. Also, PostgreSQL tends to have a lot more burn in than any other DB due to it's broad internal use at Atlassian. I recommend it to most of my clients, as long as they…

 assignee = currentUser() and (resolution = EMPTY OR resolution != EMPTY AND resolutiondate < 30d) ORDER BY updated ASC Is what you're looking for I think. 

If you have a huge customer on AWS with DC this would likely still apply. Let me know if that's the case and I can share info privately. 

Uh, you want it to remain in the JIRA Users global permission. Other than that you need to pull it from roles and permission schemes.

I would rather keep it quiet for now, if I am right, I would like to document the solution and then share it with the community with a more comprehensive writeup. 

The main thing you need to do is rip out jira-users from all your permissions. This way a new user has access to nothing. Then you build a permission scheme that is role based. Then you add the appropriate users into the appropriate roles in the appropriate projects.

It will basically just cause all of the old links to re-direct to the new ones. Fairly stable process, though I always recommend you test changes like this in staging. Caveat: The old project key remains reserved.

I am not sure what your first statement means. As for the DB, you will need to look in the cwd_directory table and then correlate it to the cwd_directory_attribute table. Then update the location of your JIRA server so that Confluence can find the right info. Before doing this, I would confirm that JIRA is in fact a user…

Depends on what the word "structure" means to you. For exmaple, you could use labels like "First Phase", "Second Phase", etc... You can also use a custom field if you need to be able to control a list of values.

Known bug https://jira.atlassian.com/browse/CONFSERVER-40833

Is Confluence using JIRA as it's user directory? I am guessing that Confluence can no longer find the JIRA User Directory. You will need to update it in the DB and restart the application if this is the case.

From https://confluence.atlassian.com/doc/copy-a-page-139013.html: To copy a page and all its child pages: Go to the page and choose > Copy. Choose a Location for the new pages. Select Include child pages. Use the options provided to customize your new page titles. You can add a prefix, replace a keyword or phrase in…

Test it in staging. You can even do it on your computer. Doing this live in prod without testing is a huge risk.

From: https://confluence.atlassian.com/doc/restoring-a-space-152036.html Does a space with the same space key already exist? Space keys are unique, so if you already have a space with the same key, you'll need to delete the existing space before importing the new one.

To expand on this a bit: * Your inbound mail handler in JIRA is likely not configured to archive or delete processed emails. So both it, and Service Desk are processing it. * Are you 100% sure? I would check with your mail server admin on this one. It may just get processed faster than you notice it in the inbox. * If your…

If your host is in a different timezone than your main organization, you can change the JVM parameters to specify your organization's timezone as the default. Example of this is: -Duser.timezone=Europe/Sofia

When we adopted this in my team, we started by agreeing to a timeline in which we would evaluate if we wanted to use it or not. By giving people "an out" after 2 months, it reduces the risk they have to accept initially. We rolled it into our agile ceremonies to make scheduling simpler, and had the loudmouth (me) on the…