Boris Berenberg - Atlas Authority Expert

Hi Maurizio, We support this functionality in Notification Assistant for Jira

I am sure something like this could be added in one of the email plugins (we make Notification Assistant for Jira for example) but I believe this would be a significant amount of work. Otherwise you may consider writing this in ScriptRunner but then it's you doing the work instead of a vendor. 

Is this an automated email that you need to regularly send or is there a manual component to this? Are the tickets on which this needs to occur focused on a single individual? Are you integrated with LDAP or something of the like which would act as a source of truth for both email addresses?

Hi Earl, We support this in Notification Assistant for Jira

We support attachments in Notification Assistant for Jira

You can use Notification Assistant for Jira for this. We support JQL bounded tables as a common email type.

For people confused on terminology here, "glance" is the technical term developers use for the items on the right side bar. See: https://developer.atlassian.com/cloud/jira/software/modules/issue-glance/ 

We support attachments in email notifications in https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

We support attachments in https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

We support this in Notification Assistant for Jira https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

The customer will only be shown the number if it gets added during the transition. If you want to force the inclusion of this field, then you can use an app like Notification for Jira (which we make). Set up a Template that includes the Comment and Fedex Tracking # fields. Then configure our Post Function on this…

Consider also adding your LinkedIn to this post.

Hi Christina, If the description is edited or a comment is added I believe it will be included in the batched email. If you need an easy way to customize notifications you can use a third party app like Notification Assistant for Jira. However, we don't support notification batching at this time.

We also support doing this in Notification Assistant for Jira 

We support this using In-mail Handler Pro if you map a Macro like @@SENDER_MAIL@@ to your custom field.

We support sending attachments in Notification Assistant for Jira up to 20MB in size.

Mail Attachments for Jira Service Desk includes it directly in the email. We have moved this functionality into [Notification Assistant for Jira|https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=server&tab=overview]

One way to do this would be to have the recipients each set up Filter Subscriptions with the JQL to match their respective countries. If you can get budget and don't want to go down the route of heavy automation, we support custom notifications in Notification Assistant for Jira.

We also support this functionality in Notification Assistant for Jira!

Take a look at Notification Assistant for Jira. It's based on Issue Events and JQL, so if you can write the JQL to segment for the transition you want, you will be able to send emails.

If you don't want to write scripts to include fields in custom notifications, take a look at an app that allows you to pick fields in an easy email template configuration UI like Notification Assistant for Jira (we make this)

Does the spike in submissions and validations in late July for the Atlassian program have anything to do with the Marketplace Blitz?

We support placing attachments directly into the customer email in Notification Assistant for Jira I am not sure if this will work with your Google Drive source, but native Jira attachments definitely work. 

We have seen email delays come and go in Cloud. I believe a week ago we saw delays of hours in our Cloud instance. It impacted both Jira and Confluence. Typically it takes 5-10 minutes for native notifications to be delivered. Depending on your delivery timelines (and core functionality needs) needs, we tend to deliver a…

Hi Shah, We support this in https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=server&tab=overview on Server using Placeholders: https://atlasauthority.atlassian.net/wiki/spaces/NAFJ/pages/1344733230/Placeholders+Advanced+Details Boris

We also support this in https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview for comments.

If you want notifications beyond what the Free tier offers, Notification Assistant for Jira is an alternative to upgrading to the paid plan: https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

If you use Notification Assistant for Jira, we parse the comment bodies correctly: https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=server&tab=overview

If you are going down the road of sending to email, and you need to parse those values into Jira fields, check out https://marketplace.atlassian.com/apps/1216597/in-mail-handler-pro?hosting=server&tab=overview

I think it would be a lot easier to use an app built for sending custom emails like ours: https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=server&tab=overview