Boris Berenberg - Atlas Authority Expert

Hi Bruno, I am not a velocity expert so there may be a solution here that I am not aware of. My company makes Notification Assistant for Jira and it allows for customization of email templates using an editor in the UI. Thanks, Boris

If you want something with a bit more control than a subscription, check out Notification Assistant for Jira We're also an Atlassian Staff Pick!

We support this type of notification using events and JQL filters in Notification Assistant for Jira

Not sure on the Velocity side of things, but we allow you to configure how email templates look, and what fields are included, using a WYSIWYG editor in Notification Assistant for Jira

Have you added the source email as a customer in that service desk?

That is correct, you have to use that feature. You can't use the standard mail handler. It won't handle the licenses properly and you will get the issue you are currently seeing.

It looks like you're using the Jira Mail Handler. Make sure you configure the Jira Service Management Mail Handler in the JSM project.

We support this in Notification Assistant for Jira

Hi Beverly, is there an opportunity for an external contracting firm to place one of our staff with you?

I look forward to playing with this. Do you have any scoping on what data goes into the data lake in the first place? For example "exclude projects in the sensitive category".

Can you comment at all on how permissions will be applied to the data in the data lake?

Hi Gonchik, I am not sure I understand your question.

We support this using custom templates in Notification Assistant for Jira

We support this configuration in Notification Assistant for Jira.

If you can set this up on a per project basis, we support this configuration in Notification Assistant for Jira and we're hoping to add cross project notifications shortly as well.

Hi Stacey, Feel fee to book some time using https://app.hubspot.com/meetings/atlas-authority/boris-30 and I can see what we can do to help.

Hi Meredith, If you have any issues, feel free to open a support ticket at https://atlasauthority.atlassian.net/servicedesk/customer/portal/1/group/1/create/1 and I will jump on it. Thanks, Boris

We support this in Notification Assistant for Jira on a per project basis. If you need this to be wider than per project, let me know.

@zellerm did you end up making a swarm file you can share?

Hi Flint, This is most likely related to your indexes being corrupted. Go ahead and re-index Jira and also run the Integrity Checker and the issue will likely be resolved.

Hi Keith, You will want to involve Atlassian Support in the changes you're requesting. If you need help beyond what they can offer, you can contact us at https://atlasauthority.com/contact-us/

If you use a plugin like Notification Assistant for Jira (we make this) then you can configure an Email Template and use this in configured Notifications. However, you will have to replace Service Desk's native notifications with ours.

@Kyren Wong I haven't gotten anything either.

Thanks a lot!

For the licensing portion, they offer something called a network license where you pay for it and all of the other sites get it for free. For access controls, it depends on what they are, but we have deployed this for huge orgs without any issues in the past.

If you want to do this without editing Velocity Templates, you can use a third party app like Notification Assistant for Jira (we make this) to set up your own email templates from the UI.

We support filtering for this type of event using JQL, as well as customizing the notification email body to make it clear what is happening in Notification Assistant for Jira

You can escalate issues using Exalate (https://marketplace.atlassian.com/apps/1213645/exalate-jira-issue-sync-more?hosting=cloud&tab=overview) let me know if you need help implementing it as we're a partner of theirs.

Hi Clark, We support this in Notification Assistant for Jira if you're on Server or Data Center. We're working to add this to our Cloud version as well.

Hi Jessica, You don't need a paid version for this to work. You can contact us for support at https://atlasauthority.atlassian.net/servicedesk/customer/portal/1/group/1/create/1 and I can hop on a screen share to help you out.