bgannin Atlassian Team

Hi Eugene, This occurs when Sourcetree is attempting to check a remote repository's status and isn't able to do so. In this case it's inferred a remote URL of VS for the repository and is prompting for authentication to do so (which doesn't work because there's never a successful authentication + save.) It's not related to…

Please include the error information for us to review as well.

Hi Doug, Our apologies for the hiccup. You can see what requests are being made by following this article and using the Network Monitor. After that we'll be in a better place to diagnose the problem. A ticket in our public bug tracker is the best way for us to track an issue. Thanks! Brian Ganninger Senior Mac Developer,…

Hi Michael, This is a known issue we've fixed for 3.1. We're going to move that to beta testing soon but I don't have a firm ETA for delivery. The workaround is to go to the Remotes section of the Repository Browser and then filter it using the search field to what you'd like to clone. Clicking the "Clone" button should…

Hi Xenia, The easiest way to resolve this would be to delete the account (Preferences -> Accounts) and re-add it. That should store the appropriate password and prompt you if necessary. Brian Ganninger Senior Mac Developer, Sourcetree

Hi Nahue, For the moment I'd recommend installing the old implementation of git-flow and choosing "Use System git-flow" in the Git preferences to get back to working order. We are investigating issues with the AVH upgrade and what option is best but there's not an ETA for any changes at the moment. Brian Ganninger Senior…

Hi Wesley, Please file individual tickets for each of your suggestions (if they aren't there already, please search) so other users can vote on them and we can weigh their priority accordingly when planning future releases. For Mac: public tracker For Windows: public tracker Thanks, Brian Ganninger Senior Mac Developer,…

Check out: https://groups.google.com/forum/#!forum/atlassian-sourcetree-beta

Hi, Sourcetree is a free product that requires a login via Bitbucket (Cloud or Server) to register the app when installed. A Bitbucket Cloud account is free to set up using an email address. Having one for each of you would make coordination more efficient in my opinion. The customer agreement, if you're curious, is the…

Hi Simon, There was a bug related to it we addressed in 3.0.1 (already released); that said some additional cases fell through and we've tidied them for 3.1 (starting beta this week.) Brian Ganninger Senior Mac Developer, Sourcetree

This is fixed for 3.1, which is entering beta this week.

Hi Xiao, Please file tickets in our tracker for review and include screenshots. Thanks, Brian Ganninger Senior Mac Developer, Sourcetree

What version of Sourcetree are you using? What remote service are you cloning from?

What version of Sourcetree are you using? What OS are you on?

Hi leonard, We've had a smattering of reports about reciprocal links still not working properly with 3.0.1. I'll make sure we investigate for an upcoming release but can't state an ETA currently. In the meantime you should be able to list your company's repositories in the Repositories Browser under the Remote tab,…

Hi Charles, We aren't aware of any particular issues in this area. Please gather diagnostic information as detailed here and then file a ticket for us to review. Our apologies for the hiccup. Brian Ganninger Senior Mac Developer, Sourcetree 

Hi Andrés, When setting up Sourcetree a Bitbucket (Cloud or Server) account is necessary to register the app. This is subject to Atlassian's standard terms of service, noting that Sourcetree is a downloaded and not cloud product. This is also the previously embedded EULA (pre-3.0) that users agreed to. Brian Ganninger…

Hi Francesco, What version are you using? Brian Ganninger Senior Mac Developer, Sourcetree

Hi, We're looking into reproducing this and will include a fix in a future update. Thank you for the report. Brian Ganninger Senior Mac Developer, Sourcetree

Hi Nick, Did you get a chance to check out this thread? It might be helpful. If not, please follow up and we'll continue trying to sort out what might be going on. Thanks for your patience. Brian Ganninger Senior Mac Developer, Sourcetree

Hi Divyesh, Our apologies for the hiccup. Can you check in Console for any logs from Sourcetree that are printed when this error occurs. Alternatively you can you follow the steps in this article to help debug a bit further hopefully. Brian Ganninger Senior Mac Developer, Sourcetree

Hi Ferris, Thank you for the report, we're investigating for a future update. You can file a ticket directly in the future for us to triage and skip the support queue entirely. Brian Ganninger Senior Mac Developer, Sourcetree

Hi Phil, What method are you using (Bitbucket Cloud or Bitbucket Server)? What other details or screenshots can you provide for context? Brian Ganninger Senior Mac Developer, Sourcetree

Hi Paul There is a known issue with Bitbucket Server's API that prevents login via usernames with a "@" in it. Our team is currently investigating a workaround and will adopt accordingly once it's tested out. Brian Ganninger Senior Mac Developer, Sourcetree

Hi Roberto, We've fixed this for the current update (3.0.9) that's rolling out to users this week. Our apologies for the hiccup. Brian Ganninger Senior Mac Developer, Sourcetree

Hi Antonis, Please file a ticket in our public bug tracker for triage. Thanks, Brian Ganninger Senior Mac Developer, Sourcetree

Hi Markus, Please file a ticket in our public bug tracker for triage. Thanks, Brian Ganninger Senior Mac Developer, Sourcetree

Hi Colin, Yes, that version is compatible with Windows 10. We recommend using a later release though to ensure you have all security fixes and improvements. I recommend watching the Sourcetree Enterprise sub-collection here on Community for updates approved and recommended for deployment. Cheers, Brian Ganninger Senior Mac…

Hi Serge, Have you had a chance to check out our getting started guide? Cheers, Brian Ganninger Senior Mac Developer, Sourcetree

Hi, OAuth is used for REST interactions with remote services. Git actions' authentication, depending on protocol: * HTTPS - your user/password combination for account * SSH - whatever keys are loaded by macOS (ssh-add -l will answer) and uploaded to the service Please let us know any differences between the configurations…