Eoin Atlassian Team

Hi @Matteo Pacenti You can follow some instructions here https://support.atlassian.com/jira-cloud-administration/docs/configure-the-look-and-feel-of-jira-applications/#Change-date-and-time-formats Let me know if this doesn't works for you. Thanks

Thanks @SG You don't need to apologise for the frustration. I do understand and I also have to admit that unfortunately, I don't have all the answers for you. But here is some info that may help with any decision you make... * Hierarchy - we are formalising the 3-level hierarchy in company-managed projects at the moment to…

Hi @Lydia Kerr - just a follow up - we're on this. We'll look to wrap the icons rather than truncate when the columns get very narrow. Should be available over the next week or so. Thank you!

Hi @Mike Morper and @Emanuele_Bedin - thanks for the feedback. We believe this was an issue that was resolved over the past week. Can you check if you are still encountering this issue? And if you are, I'd be keen to chat to you on zoom if possible (https://calendly.com/eoinryan/30min). Let me know. Thanks

Hi @Lydia Kerr - is the issue here that the key is bring truncated or it's just not showing at all? Thanks

Hi @SG - we obviously don't want to lose you to Azure. Can you let us know what issues you are facing? Happy to chart in person, or by email, or on here. Thanks! https://calendly.com/eoinryan/30min eryan@atlassian.com 

Hi @Marshall Evans - thanks for the feedback - we're on it! You can follow along on this ticket https://jira.atlassian.com/browse/JSWCLOUD-25790. Might take a couple of weeks to get rolled out. Thanks

Hi @Richie Schuurman - thanks for the feedback. This won't be added back into our scope as it stands. Our usage numbers show this is very rarely used and we were faced with the prospect of having to make updates to it so that it worked with the new UI. I really apologise for the inconvenience caused here. 

Hi @Lee Richards - this sounds terrible. Would it be convenient to chat with us on zoom so we can take a closer look at what might be causing these problems https://calendly.com/eoinryan/30min Let me know if there is no good time and I can try do a time that suits you. You can also email me at eryan@atlassian.com Thanks

Hi @Adam Chapman - this would require us, for example, to truncate the description to one line which just wouldn't work for most people, particularly where there have a large number of columns. However what might help is that a feature we will look to iteratively build out is giving users more control over what is shown on…

Hi @Hardik Trivedi - if you are referring to the numbers in the divider line of the Scrum backlog (which sits between containers) - then this will be rolled out in the coming days. Thanks

Hi @Jean Gordon - thanks for the feedback. We understand there is no one size fits all and this is exactly why Jira is so popular. The flexibility and customisation offered is above any other comparable product. As for the new board and backlog, our aim is to offer parity with the existing UI. Can you let us know what…

Hi @Raul Pelaez _TecnoFor - Marketplace Partner_ - this just isn't a feasible option as we would end up having to support multiple versions of the product in parallel - creating even more maintenance load and splitting up our fixed resources. It's already enough of a challenge to support the breadth of features as it…

Hi @Marianne Spiel - I'm hoping to get labels as a filter on the board. It currently only shows when you have Labels added as an additional field through the Card Layour board setting. It may take another few weeks but we'll see what we can do here. Version isn't something we're looking at as an out-of-the-box filter right…

Hi @Summer Hogan - we'll be rolling out this feature very soon - you should see it in the coming days! Let me know if still nothing by end of next week. Thanks!!

Hi @Joni Johnson - we'll be rolling out these changes to your users this week - they will see the ability to opt-in by the end of the week! Thanks

Hi @Syeda Shaeezah Shahud thanks for the feedback. They should be identical so we're keen to understand more. Are you still encountering this problem? Would you be able to do a quick sync in the coming days https://calendly.com/eoinryan/15min Thanks

Hi @Cecile Starrenburg - thanks for the feedback - this isn't what I'd expect. Would be able to do a zoom chat so I can get more info so we can get this resolved https://calendly.com/eoinryan/30min Let me know if the times on there don't fit for you - you can email me at eryan@atlassian.com We'd have a gift card for you as…

Hi @Apryl Harris - should be available by the end of the week! Thanks

Hi @etai - you can find details of our browser support here https://support.atlassian.com/atlassian-account/docs/supported-browsers-for-atlassian-cloud-products/

Thanks @Apryl Harris for the feedback! We've had some cases where the experience has become more laggy and we're keen to work through those to improve the experience for all. Would you be available to do a catchup to show us your setup and show us where you are noticing the latency - you can see my calendar here…

Thanks @Joel Scott for the feedback! We're giving all users on standard and premium plans the ability to opt-in this week - latest by Friday as we roll out over the course of the week! Glad you're enjoying the new experience!

Hi @Lara Huilén Capuccio - thanks for the feedback! I'm not sure what you mean by sprint value - feel free to email me directly if you want to expand on this at eryan@atlassian.com. As for card layout, we are hoping to expand on that soon - where we allow you to toggle and off the fields that are set out of the box by Jira…

Thanks for the detailed feedback @Remi Very helpful! We've got a fix coming for this in the coming days! But we still may have missed some scenarios. Let us know if you still have this problem later next week. Cheers

Hi @Susi Nanne - I'm a product manager on Jira Software and I'm doing research into people's experience with Jira Software. Would you be willing to catch up to discuss your experience? You can schedule a session with me here https://calendly.com/eoinryan/30min We'd be willing to compensate you with a $75 gift card. Thanks!…

Hi @Sanjay Nayar - thanks for your feedback. You are correct that this is related to how we load the issues on the new UI. We will be exploring some product workarounds for this browser behaviour and I will let you know where we get to. Cheers

Hi @Maurice - Let us explore this further. The pattern doesn't extend itself nicely across all filters but we can take another look at it. Thanks for your feedback. I will let you know what decide. Cheers

Hi @Tammy Aulston - thanks for the feedback! Given you are a product admin, you have the changes a little earlier than the rest of the people on your site. They will be getting the changes in about 2 weeks time. Cheers 

Hi @Tracy B - thanks for the feedback! We're on it! For some people, it is showing intermittently and we've got a fix underway for this already. Thanks

@Andrej Freeze greenique 😅 so that's why our bug index dropped massively 😂 My assumption is that your company has enrolled in release tracks and that you are not a product admin. Let me know if this isn't the case. If it is, you should be getting access back in about 3 weeks time. Apologies for the inconvenience - but I…