Nick Coates Expert

Hi Neil, Welcome to the Atlassian Community! Nick from the Broadcom team here. There isn't any character limits in the body of incidents/maintenance. We've been using Statuspage since 2017, 25+ pages and never hit a limit (and trust me, we have many lengthy incidents/maintenance). Hope that helps! Thanks, Nick Coates…

Hi Ross, Nick from the Broadcom team here! My recommendation would be to raise this as a product suggestion via https://support.atlassian.com/contact/#/. This will get to the Atlassian PM team who can add this to the enhancement backlog. Thanks, Nick Coates Product Owner - Service Status, Broadcom

Hi Jessie, Nick from the Broadcom team here! As far as I'm aware, there is no way to export the Uptime Showcase data for the components. I've checked the API endpoints and it doesn't seem to be available either via the API. Might be best raising this as a request with the Statuspage page. Thanks, Nick

Awesome to see this available for all Statuspage customers! I remember sharing Broadcom's requirements for in-house analytics with the Statuspage Product Team, being shown the first prototype and then having this enabled as BETA for a month. I would like to further see this develop, and I know I've shared this with @Jake…

I've been managing Statuspages for 4 years for Symantec (now Broadcom)... we had 27 Statuspages in total (now reduced to 14 after product reshuffle). There isn't any API available for us to be able to customize the pages in terms of HTML/CSS/JavaScript and I don't think there is anything on the roadmap. That being said,…

Hi Sophie, There isn't a way to schedule a recurring maintenance in Statuspage. We do have something similar at Broadcom with our WSS product and the way I worked around this was to add a custom message at the bottom of the page (in a red banner): https://wss.status.broadcom.com/ Could possibly do something similar and…

Hi David, Not sure if you've been able to figure this out, but you need to make sure you've set up a custom domain via the Management Portal. To do this navigate to - Your Page -> Customize page and emails -> Scroll down and enter Custom domain. Then on the sidebar click DNS Configuration. Provide your Network team the…

Hi Swapnil, Just checking but is this related to Jira Service Desk? If so, this has been posted in the Statuspage topic. It might be worth posting your question in Jira Service Desk so it can get more visibility and hopefully someone can help you. Thanks, Nick (Broadcom)

Hi Sophie, I actually raised this with Atlassian (STSPG-5544) some time ago but when I had my monthly meetings with Jake our CSM there was no movement. Perhaps the Statuspage team could add you to the ticket as another customer who requires this? Will help push this up to the product managers! Thanks, Nick (Broadcom)

Hey Vaibhav, There isn't a way to notify a single customer during an incident via the management portal or backend. Statuspage only works by notifying subscribers by components or individual incident postings. You would need to either subscribe the customer to an incident directly (and every time) or have them subscribe to…

Hi Jake, I've just tested the SMS subscription with a few UK numbers on some of our pages and I don't get the double-opt in. In fact, the number isn't a short-code one (it's a random landline and mobile number). I get a confirmation message that says I am now subscribed but nothing to confirm. Could you clarify if this is…

Long term Statuspage customer here and huge advocate (guest wrote this blog post, and was fortunate enough to have 2 pages in the Incident Management Handbook published by Atlassian). To date, I have deployed 25 public facing Statuspages, which can all be found at Symantec's Status page (division of…

I've been using the app for a couple of days now, and have found it a lot easier managing issues (especially with Jira Service Desk), especially the notifications as they really are much faster than reloading or receiving an email! Awesome work by the macOS team at Atlassian - was so excited to watch an Atlassian on stage…

Huge congratulations to the team 🎉! It's so refreshing to now see Statuspage transition to the Atlassian look/feel, cementing the message that this is part of the Atlassian family. My team had been lucky enough to have had this switched on for a few weeks to help iron out bugs and provide suggestions for improvements.…

Been super excited for you guys to announce this since you reached out to me a few months ago asking if you could include my Community post on incident communications. Thank you for sending me a physical copy too!

Hi Zach, Nick from Symantec here. My understanding is the group/parent component status is derived from the status of its child components. As such you would need to make the changes to the child components to get the group/parent component to change. I don't think there is a way to "force" a group/parent's status. Thanks,…

@shannyshan I think it's still early days for us to see any real benefit for our customers. After several runs of the playbook, that is when we will start seeing significant improvements. I'll definitely write a follow up after the next 3 sessions where I will do an analyse on the before and after.

Hey @Aniruddha Chatterjee Just checking to see if the above worked for you? If so, would appreciate if you could accept the answer? Thanks! Nick

Hi Mike, It looks like currently you can only integrate 1 page into 1 Service Desk/Customer Portal: https://help.statuspage.io/help/jira-service-desk-integration-1 However, I can definitely see the need for integrating more than 1 page (we have 22 pages at Symantec for each product)! I'd recommend raising an enhancement…

Hi Aniruddha, You can use HTML in your notification postings. To make something bold you just need to able < strong > text here < / strong > (remove the spaces in the strong tags for it to work).

🙌 Huge congrats to the team on launching this! I was very excited when the team showed me early previews of this and honoured to have provided feedback. Using the new embed will truly help power in giving customers they need about service status upfront, rather than searching around or even contacting support teams!

Hi Camille, To customize this section go to the Management Portal -> Customize -> Scroll down on the Customize this page -> About this page. Finally, Symantec uses LocalizeJS which is a beta feature of Statuspage which allows our users to view the page in their own language e.g. https://email.status.symantec.com Hope this…

Huge congrats to the team on the release of the new landing hub. I've been excited to see how you guys would design it since we spoke at Summit, and am pleased that Symantec's landing hub provided inspiration for this 👍

Hey Sophie, Before the new design changes made several months ago, this did use to the be the case! I thought I had raised this with the team as it's causing hassle for our teams here at Symantec, but it looks like I haven't! My team at Symantec are with you on this one, and I'd like to have it back to how it was! Cheers,…

Yes, there is an import and export option in the 'Notifications' section. We've done this at Symantec for several of our pages. You cannot customise the message, it uses the same mechanism as someone who self-subscribes. I'd recommend testing with a small set of subscribers first (maybe internal email address or SMS…

I did a guest blog post for Atlassian on tips on how to market your Statuspage. I've implemented a lot of these over at Symantec: https://www.atlassian.com/blog/statuspage/market-status-page-like-market-product

After running through a couple of incidents, team occasionally refers back to them. But yes, these are great for on boarding new users and are widely regarded.

Have you tried Jira Ops? http://atlassian.com/software/jira/ops This does exactly the above 😁

@Jake Bartlett These guides are literally step by step instructions with screenshots. They go from how to log into Statuspage (we use SAML) into actually how to post the content using the incident templates/framework. They are actually created in Confluence. I think for us is these guides are specific to Symantec, and is…

This looks like a great start to new guides! We actually have some internal guides at Symantec that we use including demo recordings. These are then used by our Cloud Command Center who are the team responsible for updating all 14 of our Statuspage's. It's a story in itself really, the fact that we brought a new team…