John D Patton Community Champion

Adding an update for anyone landing here, with thanks to those who answered back in June — two things have changed since. The credit model changed on August 31: basic actions are still 10 credits, while premium actions — Think deeper, Deep Research, advanced agents — are billed a variable number of credits depending on the…

Support for this. The problem is not the price of one review. It is that 205 of 965 credits could not be accounted for — and the product manager had to ask the customer where they went. From December 3, unreconciled credits become billed credits. Every premium action needs two things: an estimate before it runs and an…

1. See you in Amsterdam! 🇳🇱 2. I'm focusing on the Rovo tracks—specifically how we govern and structure agents so they actually support human teamwork across Jira and Confluence rather than just adding technical noise. At the end of the day, Atlassian is about enabling people and teams, not just orchestrating machines.…

Great write-up, @Martin Runge and @Zarogina Azocar Velasquez Moving to distinct badge silhouettes and rank-driven colors (silver for Specialist, gold for Expert) fixes a real issue. On LinkedIn or client proposals, people outside the Atlassian ecosystem rarely knew the difference between a basic exam badge and…

Gabriela and Arek hit the nail on the head: bloating a single prompt with "NEVER do X" rules adds cognitive noise rather than control, and multi-step execution order is a job for deterministic workflow engines, not probabilistic LLMs. To bridge the gap between Rovo's flexibility and JSM's control, you can implement a…

Great question, Dave — and the wee cable plus ducks made me smile. My EDC answer is probably less romantic but very real: AirPods Pro. They’re the thing I notice immediately if I forget them. Calls, quick voice notes, focus time, walking the dogs, waiting rooms, travel — they turn all the odd little gaps in the day into…

Really appreciate this write-up, Juan Carlos — the side-by-side comparisons are eye-opening, especially the Assets and JSM structure mapping examples. I actually ran into a related problem from the other direction. I was leaning heavily on Dia for exactly the kind of work you describe here, and then got completely locked…

Casey — solid roundup! The pre-migration remediation piece is long overdue. I've led DC-to-Cloud migrations where we didn't discover data issues until we were mid-flight and had to roll back. That's the kind of thing that turns a 2-week migration into a 2-month one. Portfolio Insights catching that upfront changes the…

thank you for this breakdown of the 'four shifts' framework. As an often described Atlassian admin, I’ve seen firsthand how the complexity of scaling organizational structure and security can become a bottleneck without these types of proactive guardrails. The emphasis on scaling administration as a team—specifically…

Excellent analogy. In the physical world, Magnus is right—it's about caring for those left behind. In the digital workspace, it’s more about reducing cognitive load. Every dormant filter or ghost account we leave active is just technical debt for the next person who inherits the system. My current target: cleaning out the…

Great ideas Dave! Love that this came out of those Team ’26 coffee break conversations – side chats in Anaheim were some of the best parts of the whole event for me for sure!! I always find “favorite movies” so hard to define because it depends so much on the mood. But here’s a good cross-section: Galaxy Quest – It’s…

There is a distinct energy to the NYC ACE events since they are hosted right inside the Atlassian office. Beyond the consistently educational content, having Atlassians actively present and accessible for deeper conversations transforms a standard meetup into a true collaborative workshop. The direct access to the team…

Great post! Your focus on the 'human compensation layer' captures a critical operational reality. Naming that dynamic clarifies exactly what we see in the field. It also points to a fascinating architectural shift. While human intuition has historically bridged these systemic gaps, your insight highlights the need to…

Great to see K15t returning as a Premier Sponsor for Team '26! The Scroll Documentation suite has always been a staple for scaling knowledge effectively. Looking forward to Matt’s session on the modernized Confluence experience—definitely a hot topic as we look at AI and automation integrations.

I appreciate the focus on 'AI as a supporting layer for human enablement' rather than just another automation feature. Reducing the friction between Teams and Jira Service Management is exactly what teams need to stay in flow. Safe travels to the team to Anaheim!"

We accidentally watched The Birdcage on its Actual 30th anniversary last week by coincidence - it is amazing how that movie has held up. or maybe we’ve all just come full circle. But usually I’m good with anything made by Mel Brooks. And …of course I’m also partial to the movie Patton

This was a great course - thank you! ✨✨✨✨

Hello Clemens, You've run into a common challenge, and your idea of storing the attachment IDs in a custom field is a great start! The core best practice here is to have your rule loop through all attachments but only act on the ones it hasn't "seen" before. Here is the simple, standard Atlassian-approved way to build…

The reason you're getting a "dead link" (404 error) is that you are using a Jira Data Center (Server) API endpoint for your Jira Cloud site. * The KB article you followed (how-to-import-assets-object-schema-using-rest-api/) is specifically for the Data Center version of Jira. * The .../rest/insight/1.0/... endpoint does…

Hi Fraser, You and Alex are on exactly the right track. This behavior—where it fails intermittently but then works on a retry—screams server-side timing or caching issue during the conversion, not a problem with your page content itself. Since you already have a support ticket open (which is the only way this will get…

Tomislav is correct that the native "Database" template doesn't have an automatic "Created at" or "Updated at" field type for rows (as you've discovered!). That feature request is definitely the right one to vote for. In the meantime, the classic and most common way to achieve this in Confluence is by using the Page…

You might have tried all these but - Here are a few steps the user can try: * Clear Browser Cache and Cookies – Sometimes stale cache can prevent changes from syncing. * Try an Incognito/Private Window – This can help identify if an extension or cached data is interfering. * Check Browser Compatibility – Ensure the user is…

just saw that you did not get any replies. Here are some basic troubleshooting tips in case you have not already tried them all so assuming this issue is related to compatibility between Confluence v9.2.6 and Excellentable v5.1.8. Here are a few steps you can try: * Check for Updates:* Confirm whether Excellentable has a…

Thanks for sharing such a detailed breakdown — it matches what others in the Community have noticed since Rovo started rolling out. The current behavior lines up with Atlassian’s own documentation: Rovo is automatically included for Premium and Enterprise plans, cannot be turned off, and only hides when Atlassian…

Awesome playbook addition - thank you! The webinar offered so many practical and actionable tips for working smarter! The insights on aligning work with goals and communicating with clarity were especially helpful.

Quiz was fun - thank you! ~ Be The Help You Seek

Awesome quizzical adventure - thank you!

...adopting new AI methods to automate routine tasks like summarizing threads, thereby freeing up more time for strategic thinking with our teams.

Beautifully said, @Walter Buggenhout.Agility isn’t just about moving fast — it’s about moving mindfully.Stepping back to assess not just our outputs, but our outcomes, is the essence of continuous improvement. In a world obsessed with velocity, it’s reflection that fuels real progress. Thanks for the timely reminder as we…